Activate Custom Ticket Statuses in Zendesk
How do I activate custom ticket statuses in Zendesk?
Activating custom ticket statuses in Zendesk is a simple process. If your account was created after January 17, 2023, custom ticket statuses are activated by default.
If not, you will see an activation button on the Ticket statuses page. Once activated, you can start creating new custom ticket statuses. To access this, go to the Admin Center, click onObjects and rulesin the sidebar, and selectTickets > Ticket statuses.
More related questions
How can I view all my ticket statuses in Zendesk?
To view all your ticket statuses in Zendesk, head over to the Admin Center. Here, you can find a comprehensive list of both standard and custom ticket statuses. Simply navigate toObjects and rulesin the sidebar, then select **Tickets > Ticket…
How do I search for a specific ticket status in Zendesk?
Searching for a specific ticket status in Zendesk is straightforward. You can search by the name of the ticket status, whether it's the agent view name or the end user view name. To do this, go to the Admin Center, click onObjects and rulesin…
Can I filter ticket statuses in Zendesk?
Yes, you can filter ticket statuses in Zendesk by category, status, and type. This helps you narrow down the list to find exactly what you need. To filter, go to the Admin Center, click onObjects and rulesin the sidebar, and select **Tickets…
What actions can I perform on the Ticket statuses page in Zendesk?
The Ticket statuses page in Zendesk allows you to perform several actions to manage your ticket statuses effectively. On this page, you can create, edit, or delete custom ticket statuses. You can also change the default ticket status of a category…
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