Actions Performed by Zendesk Triggers
What actions can be performed by a trigger in Zendesk?
Triggers in Zendesk can perform various actions such as sending messages to visitors, setting the triggered flag, waiting for a specified duration, adding or removing tags, banning visitors, and setting visitor information like name or department.
More related questions
What are triggers in Zendesk and how are they represented?
Triggers in Zendesk are represented as JSON objects with specific attributes. Each trigger has a name, a status indicating if it's enabled, a description, and a definition. The definition includes the event that activates the trigger, the…
How can I create a new trigger in Zendesk using the API?
To create a new trigger in Zendesk using the API, you need to send a POST request to the/api/v2/triggersendpoint. The request should include the trigger's name, status, and description in JSON format. Only account owners and administrators are…
What events can activate a trigger in Zendesk?
Triggers in Zendesk can be activated by specific events such aspage_enter,chat_requested, andchat_message. Each event corresponds to a visitor's interaction with the chat widget, like loading the widget, requesting a chat, or sending a…
What conditions can be used in Zendesk triggers?
Zendesk triggers can use conditions likeorandandto check if any or all specified conditions are fulfilled. Conditions can be based on variables such as time, visitor location, previous visit information, and more. Operators likeeq,…
How do I update an existing trigger in Zendesk?
To update an existing trigger in Zendesk, you can use the PUT request to the/api/v2/triggers/{trigger_name}endpoint. This allows you to modify the trigger's data, such as its name and description. Only account owners and administrators have the…
Can I delete a trigger in Zendesk using the API?
Yes, you can delete a trigger in Zendesk using the API by sending a DELETE request to the/api/v2/triggers/{trigger_name}endpoint. This action is restricted to account owners and administrators.
How can I list all triggers in my Zendesk account?
To list all triggers in your Zendesk account, you can use the GET request to the/api/v2/triggersendpoint. This will return a list of all triggers associated with your account, accessible to account owners and administrators.
What are the condition variables available for Zendesk triggers?
Zendesk triggers can use a variety of condition variables, including time and date variables, visitor location, previous visit information, page information, visitor information, visitor software/computer details, online statuses, and chat-related…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
