Actions for Content in Zendesk Knowledge Section
What actions can I take with content in the Zendesk knowledge section?
In the Zendesk knowledge section, you can link, quote, or pin content directly to your ticket. This functionality helps you provide accurate and relevant information to your customers efficiently.
After finding the content you need, simply choose the appropriate action to incorporate it into your ticket response. This seamless integration ensures that you can enhance your customer support interactions with ease.
More related questions
How do I open the knowledge section in Zendesk?
To open the knowledge section in Zendesk, simply click the Knowledge icon in the sidebar of a ticket. This will open the knowledge section, providing automatic suggestions based on the ticket's topic and the last reply from the ticket requester….
What search features are available in the Zendesk knowledge section?
The Zendesk knowledge section offers a robust search feature that includes help center articles and community posts. On Enterprise plans, federated search can be configured to include external content in the results. You can filter search results…
How can I use filters in the Zendesk knowledge section?
Filters in the Zendesk knowledge section allow you to narrow down search results based on specific criteria like content type, brand, and language. You can access these filters by clicking the Filter icon next to the search bar or by typing filter…
Can I preview content from the Zendesk knowledge section?
Yes, you can preview content directly from the Zendesk knowledge section. Once you find a relevant article or post, select it from the list to preview it within the knowledge section. If you wish to view the content in a larger format, you can…
How does federated search work in Zendesk's knowledge section?
Federated search in Zendesk's knowledge section allows you to include external content in your search results. This feature is available on Enterprise plans and requires configuration to enable. When federated search is set up, external content…
How do automatic suggestions work in Zendesk's knowledge section?
Automatic suggestions in Zendesk's knowledge section are generated based on the ticket's topic and the last reply from the ticket requester. These suggestions aim to provide relevant content without the need for manual searching. However, these…
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