Account Requirements for Slack DM Bot
What are the account requirements for adding a bot to Slack DM?
Before adding a bot to your Slack DM channel, ensure your account meets specific requirements.
Your account must have the Agent Workspace and messaging activated, at least one Chat-enabled agent, and the Slack Direct Messages channel for Zendesk messaging activated. Additionally, you need a conversation bot, which can be a previously-built bot or a new one created for the channel. These requirements ensure that the bot functions correctly within the Slack DM environment.
More related questions
How do I add a conversation bot to my Slack Direct Messages channel?
To add a conversation bot to your Slack DM channel, you need to integrate it through the Admin Center. First, sign in to Slack using the dedicated Zendesk user account. Then, in the Admin Center, click on Channels in the sidebar and select Bots and…
What are the limitations of using a bot in Slack Direct Messages?
There are a few limitations when using a bot in the Slack DM channel compared to other messaging channels. The 'Ask for details' step is not available in the Slack DM channel, meaning it will be bypassed if included in your bot flow. Additionally,…
How can I remove a bot from my Slack Direct Messages channel?
If you need to remove a bot from your Slack DM channel, you can do so through the Admin Center. Navigate to Channels in the sidebar, then select Bots and automations > Bots. Hover over the bot you want to update and click Settings. In the General…
What happens when a bot is removed from Slack DM?
When a bot is removed from the Slack DM channel, the channel resumes its Slack DM Support functionality. Conversations that have been handed off to an agent remain unaffected. If an end user interacts with the bot, such as entering text or clicking…
What are the best practices for creating a bot for Slack DM?
To optimize your bot for the Slack DM channel, follow these best practices. Since the Greeting response is inactive, create an answer that includes a welcome message with conversation starters like 'hello' as intents. It's also advisable to turn…
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