Account Owner Role in Zendesk Support
What is the role of the account owner in Zendesk Support?
The account owner in Zendesk Support is a special type of administrator with unique permissions. This role is typically held by the person who created the account, and there can only be one account owner.
The account owner can manage subscription changes, billing, and account settings that other administrators cannot access. They can also reassign account ownership to another admin if needed, making them essential for high-level account management.
More related questions
What are the different user roles in Zendesk Support?
Zendesk Support has several user roles that help manage support requests and workflows. These roles include end users, agents, administrators, and the account owner. End users, also known as customers, are those who generate support requests. They…
What can end users do in Zendesk Support?
End users, or customers, can submit and track support tickets in Zendesk Support. They interact with agents publicly, meaning their comments on tickets are always visible. End users' access depends on the support channels available and whether the…
What are the responsibilities of agents in Zendesk Support?
Agents in Zendesk Support are responsible for handling support tickets and interacting with customers to resolve issues. They can add, edit, and delete end-user profiles, add comments to tickets, and create their own macros and views. Agents can be…
What privileges do administrators have in Zendesk Support?
Administrators in Zendesk Support have extensive privileges that allow them to manage and customize the platform. They can access all tickets, create and edit business rules, manage settings, and promote agents to admin roles. Admins are…
How do business rules reference users in Zendesk Support?
In Zendesk Support, business rules use specific terms to reference users, such as requester, submitter, assignee, current user, and non-restricted agent. The requester is the person seeking support, while the submitter is the one who submitted the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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