You can find the Agent Workspace settings in Zendesk by navigating to Admin Center > Workspaces > Agent tools > Agent workspace. Here, you can check if the 'Turn on Agent Workspace' option is enabled.
This section allows you to manage and configure the Agent Workspace settings for your account, ensuring you have the right tools for your support team.
To determine if your Zendesk account is using the Agent Workspace, check the ticket interface. If you see a context panel on the right side of the ticket, you're using the Zendesk Agent Workspace. Additionally, you can verify this by navigating to…
The main difference between the Zendesk standard agent interface and the Agent Workspace is the location of the context panel. In the Agent Workspace, the context panel is located on the right side of the ticket. In contrast, the standard agent…