Accessing and Using Zendesk Workforce Management
How can Zendesk WFM be accessed and what are its new features?
Zendesk Workforce Management (WFM), formerly Tymeshift, can now be accessed directly from the product tray. New features include redesigned admin pages for account settings, roles, and user management, as well as the ability to distinguish between published and unpublished shifts on the schedule page.
More related questions
What are the new features in Zendesk Support for May 2024?
In May 2024, Zendesk Support introduced several exciting features. Admins can now delete custom ticket statuses, which previously could only be deactivated. This change allows for better management of ticket workflows. Additionally, admins on…
How has Zendesk improved its intent and sentiment models?
Zendesk has enhanced its intent and sentiment models by adding support for ten new languages, including Bulgarian, Finnish, and Greek. These improvements are available in intelligent triage and advanced bots, allowing for more accurate and diverse…
What updates have been made to Zendesk's macro suggestions?
Zendesk has expanded the language support for macro suggestions, now available in French, German, Portuguese, and Japanese, in addition to English. This update allows admins to create macros in more languages, improving efficiency and consistency…
What is the new API usage dashboard in Zendesk?
The new API usage dashboard in Zendesk's Admin Center provides insights into your account's API utilization. It helps you understand your API call rate, trends compared to your plan limit, and when your implementation might be rate limited. This…
What are the new AI features for Zendesk Bots?
Zendesk has introduced two new AI features for Bots: Generative AI for Bots: Generative Replies and Bot Persona. Generative Replies use AI to provide concise answers based on help center articles, while Bot Persona allows you to apply a personality…
What improvements have been made to Zendesk's Dynamic Content page?
Zendesk has added a new column to the Dynamic Content page in Admin Center, which displays placeholders to help you find the right piece of dynamic content more quickly. This update streamlines the process of managing content across multiple…
What is the new Agent productivity dataset in Zendesk Explore?
Zendesk Explore has introduced a new Agent productivity dataset, enhancing the prebuilt agent and activity state dashboard. This dataset provides insights into agents' workload, helping you make data-driven decisions about workload balancing and…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
