Move from Freddy AI.
Keep your Freshdesk.
We move your Freddy AI setup to My AskAI in 24 hours. Keep your Freshdesk inbox and support content. Check the new answers before customers see them.
How do I migrate from Freddy AI?
My AskAI helps you migrate from Freshdesk Freddy AI while keeping your Freshdesk tickets, solution articles, canned responses, and team. We carry over your AI settings and connect your knowledge. Test historic tickets, then compare internal notes alongside Freddy in Freshdesk. If you also use Freshchat, we plan its switch separately.
Same helpdesk
Keep your Freshdesk support routine
Your team can keep using the same tickets, canned responses, groups, and views. We connect My AskAI to Freshdesk and your solution articles, then set up the AI reply rules.
Keep ticket history, canned responses, and team views
Connect the solution articles your agents already use
Keep human support running while you test
See My AskAI in Freshdesk ↗
YOUR FRESHDESK MIGRATION
Your setup.
Carried forward.
Freddy AI
→
Freshdesk knowledge connected
Freddy settings carried over
Internal notes test ready
Our team
24 hours
YouGarden
66%
AI resolution with My AskAI
Customer story · Freshdesk
Check the replies before customers see them
“The quality and consistency of responses are extremely high”
Mamunur Rahman, Head of Customer Service, YouGarden
YouGarden evaluated Freddy AI, then chose My AskAI to replace Digital Genius in Freshdesk. The team chose to review internal notes for a month before turning on direct replies. We also helped build its connection to order data.
Read case study ↗
Done for you
We handle the move.
You choose when to switch.
Get your new AI ready to test in 24 hours. Take the time you need to feel confident before it replies to customers.
1
Show us your setup
We review your Solution articles, Freddy persona, custom Q&As, workflows, and handover settings. You give us access; we take care of the setup work.
2
We move it in 24 hours
We connect your knowledge, carry over your settings, and prepare your ticket tests. The 24 hours starts when we have the access and details we need.
3
Switch when you are ready
Review the results with us. Start with internal drafts, then choose the tickets or channels where My AskAI can reply directly.
We handle the setup, testing, and switch with you.
Keep the work you have done
Bring your AI settings
with you
Your Freddy persona, custom Q&As, and handover settings give us a clear starting point. We carry over that setup and rebuild the workflows your team relies on.
Your Freddy AI setup
In My AskAI
We handle the move
Solution articles, URLs, and files
Connected knowledge
Connect your Freshdesk content and existing sources
Persona and additional instructions
Guidance
Carry over your tone, wording, and support rules
Custom Q&As
Custom Answers
Copy your approved question-and-answer pairs
AI workflows and connected apps
Tasks and Tools
Rebuild the steps and reconnect the systems you use
Fallback and handover settings
Escalation guidance and reply rules
Map when to answer and when to involve your team
Test on your own tickets
See how your new AI
would have answered
Backtest My AskAI on historic Freshdesk tickets before it sends a customer reply. Compare the new answers with the ones your team or Freddy AI gave.
Include repeat email questions, custom Q&As, and requests that need a handoff to the right group.
Check the answer, tone, and decision to hand off
Review the source knowledge and fix gaps with our team
Explore Testing & QA ↗
A controlled switch
Run alongside your current AI
Keep Freddy handling customer replies in Freshdesk while My AskAI creates internal notes. Agents can compare answers, check the tone, and flag changes in their usual inbox.
Review My AskAI replies inside your existing helpdesk
Let your agents check and edit a draft before they send it
Keep direct replies off until you choose to enable them
This parallel notes test is for Freshdesk. If you use Freshchat too, we test first and turn Freddy off there before connecting My AskAI.
See internal notes and Copilot ↗
Your migration
questions,
answered.
answered.
No. You keep Freshdesk, your ticket history, and the inbox your team already uses. My AskAI replaces the AI agent inside your helpdesk. We update the AI settings and routing as part of the move.
