Gorgias AI vs HubSpot Breeze Pricing

The full pricing picture for two of the biggest AI support platforms.
Your support setup
How many tickets do you get per month on average?
How many FTE human agents do you have?
Your goals
What is your target AI resolution or deflection rate (%)?
(For reference, My AskAI averaged 75% across all our clients in the last 30 days)
Gorgias' Automate AI & HubSpot's Breeze AI pricing data last updated: October 2026
Gorgias' Automate AI would cost:
$63,000 per year ($5,250/mo)
Based on:
  • AI copilot costs $0/yr
  • AI replies cost $63,000/yr ($1.50 per resolution)
HubSpot's Breeze AI would cost:
$21,000 per year ($1,750/mo) ← Cheaper
Based on:
  • AI copilot costs $0/yr
  • AI replies cost $21,000/yr ($0.5 per AI resolution)
But with My AskAI, it would only cost:
$6,000 per year ($500/mo) ← Cheapest
Minutes to setup, 30 day free trial, no CC required.

How Gorgias' Automate AI and HubSpot's Breeze AI pricing works

Gorgias AI and HubSpot Breeze take fundamentally different approaches to pricing their AI customer support agents. Understanding these differences is critical because the same ticket volume can result in wildly different monthly bills depending on which model you're on.
Gorgias AI: per-resolution pricing
Gorgias charges $1.50 per automated resolution. This is on top of the base Gorgias helpdesk subscription. The AI agent handles customer-facing conversations, and you're billed each time it resolves a ticket without human intervention.

HubSpot Breeze: per-resolution pricing
HubSpot Breeze charges $0.50 per AI resolution within the broader HubSpot ecosystem. You're billed each time Breeze resolves a conversation without it being transferred to a human. Breeze is part of HubSpot's Service Hub, so you need an active Service Hub subscription first.

Why this matters: These pricing models aren't apples-to-apples. A direct comparison of the per-automated resolution vs per-resolution cost doesn't tell the full story — you also need to factor in base platform fees, agent seat costs, add-ons, and how each vendor defines a billable event. What one platform counts as a billable interaction, another might not charge for at all.
See how pricing changes for Gorgias and HubSpot as AI resolution, monthly ticket volume and number of agents changes.

30% AI Resolution

Scenario Gorgias AI HubSpot Breeze My AskAI
1,000 tickets, 2 agents $450 $150 $100
5,000 tickets, 5 agents $2,250 $750 $500
10,000 tickets, 10 agents $4,500 $1,500 $1,000
50,000 tickets, 35 agents $22,500 $7,500 $5,000

50% AI Resolution

Scenario Gorgias AI HubSpot Breeze My AskAI
1,000 tickets, 2 agents $750 $250 $100
5,000 tickets, 5 agents $3,750 $1,250 $500
10,000 tickets, 10 agents $7,500 $2,500 $1,000
50,000 tickets, 35 agents $37,500 $12,500 $5,000

70% AI Resolution

Scenario Gorgias AI HubSpot Breeze My AskAI
1,000 tickets, 2 agents $1,050 $350 $100
5,000 tickets, 5 agents $5,250 $1,750 $500
10,000 tickets, 10 agents $10,500 $3,500 $1,000
50,000 tickets, 35 agents $52,500 $17,500 $5,000

Hidden costs and gotchas

Before committing to either Gorgias AI or HubSpot Breeze, here are the costs and catches that won't be obvious from their pricing pages.
Gorgias AI — what to watch for
- As your AI resolution rate improves, your per-resolution costs increase — creating a perverse incentive
- Base Gorgias helpdesk subscription required on top of per-resolution AI costs
- At $1.50 per resolution, 5,000 automated resolutions cost $7,500 before the base Gorgias subscription
- Primarily designed for ecommerce/Shopify — limited utility for SaaS or non-ecommerce use cases

HubSpot Breeze — what to watch for
- Costs rise as your AI resolution rate climbs — at $0.50/resolution, 5k resolutions/month works out to ~$2.5k just for AI
- Like other per-resolution models, you're billed even when the AI's answer didn't fully resolve the issue
- Requires an active HubSpot Service Hub subscription (~$90/month starter) — Breeze is never standalone
- Breeze AI capabilities are relatively new and less mature than Intercom Fin or Zendesk AI

The cost nobody talks about: what happens when the AI can't answer?

Gorgias AI uses per-resolution pricing while HubSpot Breeze uses per-resolution pricing. This means they handle the 'AI can't answer' scenario very differently.

Gorgias AI: Gorgias charges per automated resolution — $1.50 each time the AI resolves a ticket without human intervention. If the conversation is escalated to a human agent, it shouldn't count as an automated resolution, but the definition of 'resolved' is determined by Gorgias.

HubSpot Breeze: HubSpot Breeze charges $0.50 per AI resolution, so you're only billed when Breeze handles a conversation without escalating to a human. As with other per-resolution models, HubSpot decides what counts as a resolution, and you can be charged even if the answer wasn't fully helpful — as long as the customer didn't escalate.

This is why comparing headline per-automated resolution vs per-resolution costs is misleading. The metric that matters isn't how much each billable event costs — it's what each platform counts as a billable event in the first place, and whether you're paying for outcomes (successful resolutions) or activity (any AI interaction).

Frequently asked questions

How much does Gorgias AI cost? $1.50 per automated resolution. This is on top of the base Gorgias helpdesk subscription.
How much does HubSpot Breeze cost? $0.50 per AI resolution. HubSpot charges each time Breeze resolves a conversation without it being transferred to a human agent.
Which is cheaper — Gorgias AI or HubSpot Breeze? It depends on your ticket volume and AI resolution rate. At 10,000 monthly conversations with a 50% AI resolution rate: Gorgias AI costs approximately ~$7,500/mo (5,000 resolutions at $1.50). HubSpot Breeze costs approximately ~$2,500/mo (5,000 resolutions at $0.50). Use the calculator above to model your exact costs. Note that Gorgias AI uses per-resolution pricing (charged per automated resolution) while HubSpot Breeze uses per-resolution pricing (charged per resolution), so the comparison isn't straightforward.
Is Gorgias AI included in the base Gorgias plan? No. Gorgias AI is priced separately at $1.50 per resolution on top of your base Gorgias helpdesk subscription.

Gorgias' Automate AI vs. HubSpot's Breeze AI feature comparison

Gorgias logo
Gorgias' Automate AI features
👍 Up to 60% of support requests resolved by AI
🤯 $1.50 per AI resolved conversation
🫤 E-commerce focused
📊 Basic insights generated from conversations
✅ AI agent workspace tools available
✅ Access to live customer data
See what My AskAI + Gorgias can do
HubSpot logo
HubSpot's Breeze AI features
✅ AI chatbot functionality available
💰 $1 per support resolution
🫤 Only suggested articles available
❌ No insights generated from conversations
❌ No AI agent tools available
✅ Access to live customer data
❌ Can't automate complex tasks
See what My AskAI + HubSpot can do
A small look at the full list

Why My AskAI? We've got 22 reasons.

Better pricing, same or better quality as your existing AI support, easy setup, and more ways to help your team. See what makes us different.
Explore all 22 reasons
01We're 5-8× cheaper than the AI already sitting in your helpdesk.
02You don't have to switch helpdesk.
03250+ businesses, 1.3M+ tickets resolved, 75% average resolution
04Your bill won't rise as the AI gets better.
05Live in an afternoon, and you don't even need a developer
06Deeply trained on everything your team knows.
07Resolve every customer issue, no matter how complex.
08It answers from your live customer data, not just your help docs.
09It learns from every escalation, with nobody doing anything.
1092 product updates in the last three months.
11Works perfectly across email, live chat or social. In 95+ languages.
12Total control over how your agent speaks and acts.
13Out of date (or no) help centre? Not a problem.
14Handovers where customers don't have to repeat themselves after.
15Copilot for every agent, on every plan, with no seat fees.
16Trust and safety at the core. SOC 2 Type II and GDPR covered.
17Get confident before going live with a full testing suite
18You get Echo, an AI copilot for managing and improving your AI agent
19See what customers really ask — and what to fix next.
20You can fully investigate any AI response.
21It can automatically tag every ticket for instant triage or escalation.
22Test every bit of it free for 30 days.
Want a live demo of our AI support agents? Join our next webinar on Wed 18 Nov, 9:30am (PT) / 5:30pm (UK)