Freshdesk Freddy vs HubSpot Breeze Pricing

Pricing tiers, per-resolution fees, and what's included at every level.

Your support setup

How many tickets do you get per month on average?

How many FTE human agents do you have?

Your goals

What is your target AI resolution or deflection rate (%)?

(For reference, My AskAI averaged 75% across all our clients in the last 30 days)

Freshdesk's Freddy AI & HubSpot's Breeze AI pricing data last updated: July 2026

Freshdesk's Freddy AI would cost:

$13,470 per year ($1,123/mo) ← Cheaper

Based on:

AI copilot costs $1,470/yr
AI replies cost $12,000/yr (~$0.20 per ticket (session))

HubSpot's Breeze AI would cost:

$21,000 per year ($1,750/mo)

Based on:

AI copilot costs $0/yr
AI replies cost $21,000/yr ($0.5 per AI resolution)

But with My AskAI, it would only cost:

$6,000 per year ($500/mo) ← Cheapest

Minutes to setup, 30 day free trial, no CC required.

How Freshdesk's Freddy AI and HubSpot's Breeze AI pricing works

Freshdesk Freddy and HubSpot Breeze take fundamentally different approaches to pricing their AI customer support agents. Understanding these differences is critical because the same ticket volume can result in wildly different monthly bills depending on which model you're on.
Freshdesk Freddy: per-session (hybrid) pricing
Freshdesk uses a hybrid model. Freddy AI Copilot costs $35/month per agent as a seat-based add-on. Freddy AI Agent (the customer-facing bot) includes 500 free sessions, then charges $99 per 800 additional sessions (~$0.12/session). Critically, Freddy charges per session — every AI interaction — not per resolution. You pay whether or not the issue was resolved.

HubSpot Breeze: per-resolution pricing
HubSpot Breeze charges $0.50 per AI resolution within the broader HubSpot ecosystem. You're billed each time Breeze resolves a conversation without it being transferred to a human. Breeze is part of HubSpot's Service Hub, so you need an active Service Hub subscription first.

Why this matters: These pricing models aren't apples-to-apples. A direct comparison of the per-session vs per-resolution cost doesn't tell the full story — you also need to factor in base platform fees, agent seat costs, add-ons, and how each vendor defines a billable event. What one platform counts as a billable interaction, another might not charge for at all.

See how pricing changes for Freshdesk and HubSpot as AI resolution, monthly ticket volume and number of agents changes.

30% AI Resolution

Scenario	Freshdesk Freddy	HubSpot Breeze	My AskAI
1,000 tickets, 2 agents	$270	$150	$100
5,000 tickets, 5 agents	$1,175	$750	$500
10,000 tickets, 10 agents	$2,350	$1,500	$1,000
50,000 tickets, 35 agents	$11,225	$7,500	$5,000

50% AI Resolution

Scenario	Freshdesk Freddy	HubSpot Breeze	My AskAI
1,000 tickets, 2 agents	$270	$250	$100
5,000 tickets, 5 agents	$1,175	$1,250	$500
10,000 tickets, 10 agents	$2,350	$2,500	$1,000
50,000 tickets, 35 agents	$11,225	$12,500	$5,000

70% AI Resolution

Scenario	Freshdesk Freddy	HubSpot Breeze	My AskAI
1,000 tickets, 2 agents	$270	$350	$100
5,000 tickets, 5 agents	$1,175	$1,750	$500
10,000 tickets, 10 agents	$2,350	$3,500	$1,000
50,000 tickets, 35 agents	$11,225	$17,500	$5,000

Hidden costs and gotchas

Before committing to either Freshdesk Freddy or HubSpot Breeze, here are the costs and catches that won't be obvious from their pricing pages.
Freshdesk Freddy — what to watch for
- Dual pricing model — you pay per-seat ($35/agent/month for Copilot) AND per-session (~$0.12/session for AI Agent)
- Only 500 AI Agent sessions included free — high-volume teams blow through this quickly
- Sessions are bought in fixed blocks of 800 ($99), so you pay for unused sessions if your volume doesn't align neatly
- The AI Agent (customer-facing bot) and AI Copilot (agent assist) are priced and sold separately

HubSpot Breeze — what to watch for
- Costs rise as your AI resolution rate climbs — at $0.50/resolution, 5k resolutions/month works out to ~$2.5k just for AI
- Like other per-resolution models, you're billed even when the AI's answer didn't fully resolve the issue
- Requires an active HubSpot Service Hub subscription (~$90/month starter) — Breeze is never standalone
- Breeze AI capabilities are relatively new and less mature than Intercom Fin or Zendesk AI

The cost nobody talks about: what happens when the AI can't answer?

Freshdesk Freddy uses per-session (hybrid) pricing while HubSpot Breeze uses per-resolution pricing. This means they handle the 'AI can't answer' scenario very differently.

Freshdesk Freddy: Freshdesk Freddy charges per session, not per resolution. This is an important distinction — you're billed every time the AI engages with a customer, regardless of whether the issue was actually resolved. If the AI provides an unhelpful response and the customer then escalates to a human, you've paid for the AI session and the human agent's time.

HubSpot Breeze: HubSpot Breeze charges $0.50 per AI resolution, so you're only billed when Breeze handles a conversation without escalating to a human. As with other per-resolution models, HubSpot decides what counts as a resolution, and you can be charged even if the answer wasn't fully helpful — as long as the customer didn't escalate.

This is why comparing headline per-session vs per-resolution costs is misleading. The metric that matters isn't how much each billable event costs — it's what each platform counts as a billable event in the first place, and whether you're paying for outcomes (successful resolutions) or activity (any AI interaction).

Frequently asked questions

How much does Freshdesk Freddy cost? Freshdesk Freddy uses a hybrid model: Freddy AI Copilot costs $35/agent/month (seat-based), and Freddy AI Agent costs ~$0.12 per session ($99 per 800 sessions) after the first 500 free sessions. Note: Freddy charges per session (each AI interaction), not per resolution.

How much does HubSpot Breeze cost? $0.50 per AI resolution. HubSpot charges each time Breeze resolves a conversation without it being transferred to a human agent.

Which is cheaper — Freshdesk Freddy or HubSpot Breeze? It depends on your ticket volume and AI resolution rate. At 10,000 monthly conversations with a 50% AI resolution rate: Freshdesk Freddy costs approximately ~$2,916/mo ($700 Copilot for 20 agents + ~$1,188 for AI Agent sessions + base plan costs). HubSpot Breeze costs approximately ~$2,500/mo (5,000 resolutions at $0.50). Use the calculator above to model your exact costs. Note that Freshdesk Freddy uses per-session (hybrid) pricing (charged per session) while HubSpot Breeze uses per-resolution pricing (charged per resolution), so the comparison isn't straightforward.

Is Freshdesk Freddy included in the base Freshdesk plan? No. Freddy AI Copilot ($35/agent/month) and Freddy AI Agent (~$0.12/session) are both separate add-ons on top of your base Freshdesk plan (starting at ~$15/agent/month for Growth).