Freshdesk Freddy vs Zendesk AI Pricing

Freshdesk Freddy uses a hybrid model: Freddy AI Copilot costs $35/agent/month (seat-based), and Freddy AI Agent costs ~$0.12 per session ($99 per 800 sessions) after the first 500 free sessions. Note: Freddy charges per session (each AI interaction), not per resolution.

$1.50 per Automated Resolution on committed usage (bought in $150 blocks of 100), or $2.00 per resolution on pay-as-you-go. Each plan includes a small free allowance (5–15 per agent/month depending on tier).

In the cost tables above, Freshdesk Freddy is cheaper in every scenario. At 10,000 tickets a month with 10 agents and a 50% AI resolution rate, Freshdesk Freddy comes to about $2,350/mo and Zendesk AI to about $8,000/mo (5,000 Automated Resolutions at $1.50, plus the Advanced AI Agent add-on for 10 agents). The two bill for different things, though: Freddy charges per AI session whether or not the issue is resolved, while Zendesk charges per Automated Resolution plus the add-on. Use the calculator above to model your own volume.

No. Freddy AI Copilot ($35/agent/month) and Freddy AI Agent (~$0.12/session) are both separate add-ons on top of your base Freshdesk plan (starting at ~$15/agent/month for Growth).

Partially. Zendesk AI Essentials (basic help center link responses) is included in Suite plans, but it's very limited. The Advanced AI Agent add-on (~$50/agent/month) is needed for conversational AI, and Automated Resolutions are charged separately on top.

Freshdesk Freddy: Freshdesk Freddy charges per session, not per resolution. This is an important distinction — you're billed every time the AI engages with a customer, regardless of whether the issue was actually resolved. If the AI provides an unhelpful response and the customer then escalates to a human, you've paid for the AI session and the human agent's time.

Zendesk AI: Zendesk charges per Automated Resolution — when the AI handles a conversation without it being transferred to a human. The exact criteria for what counts is determined by Zendesk, and their own documentation on this has been heavily downvoted by confused users.

Freshdesk Freddy doesn't use resolution-based pricing — it charges per session. A session is counted each time the AI Agent interacts with a customer, whether or not the issue is resolved. This is a key distinction from Intercom Fin, Zendesk AI, and Gorgias, which charge per resolution.

Zendesk counts an Automated Resolution when the AI handles a conversation without it being transferred to a human agent. The exact criteria are determined by Zendesk — their help center article on Automated Resolutions has -17 downvotes from users who find the definition unclear.

Neither platform offers a hard spending cap on AI usage. Since Freshdesk Freddy uses per-session (hybrid) pricing and Zendesk AI uses per-resolution + add-on pricing, your monthly bill fluctuates with your ticket volume. This makes budgeting difficult, especially during peak periods or if your AI resolution rate changes.

Yes. My AskAI connects to your existing Zendesk or Intercom helpdesk, so your team can keep its inbox and workflows. Start with draft Note replies where supported, review the results, then enable direct replies. Zendesk Messaging does not support Note replies. View the setup guides.

Your bill depends on your plan, chat and email mix, AI replies per ticket, and paid options. Use the pricing calculator to compare 30,000 or 50,000 monthly tickets and view the breakdown. For Enterprise volume pricing, review your requirements with our team. A ticket count alone is not a full quote.

Run the same support questions through both agents. Compare answer correctness, source links and human handover against your support policies. My AskAI batch testing lets you add your own question set. Use Note replies for real-ticket checks where supported before enabling direct replies. See the testing guide.

Connect your helpdesk and approved knowledge sources first. For account-specific answers, your technical team may need to create or update an API endpoint for customer data. Tasks and Tools also need the relevant system connections and access rules. Review the User Data API and agree which actions the agent can perform before rollout.

You can keep sensitive topics, complaints and exceptions with your human team. Use guidance, helpdesk routing, and AI Tagging where supported to control which topics receive direct replies, Note replies or no AI reply. Test each rule before rollout. AI Tagging is a paid option and is not available for Zendesk Messaging or HubSpot. See the reply-control guide.

Use our Trust Center to review or request security documents, including our SOC 2 Type II report. Our GDPR guide links to the Data Processing Agreement and explains how paid users can request a signed copy. HIPAA support and a Business Associate Agreement are available on Enterprise. Some documents require an access request.

Why should you choose My AskAI over a native AI agent in your help desk (such as Fin AI, Zendesk AI, Freddy AI, Breeze AI or Gorgias Automate)? Because it is at least 5x cheaper per ticket, has the same (or better) answer quality, can be set-up in minutes with no technical know-how, enables you to use AI internally (in addition to directly replying to customers), has advanced features like: insights, improve, guidance, user data APIs, tools, actions and tasks and you don't have to start again if you end up moving help desks. Oh, and did we mention it's at least 5x less expensive?!

Intercom — Our AI agent for Intercom can directly replace Intercom's Fin AI product and is 5x cheaper. You can also add content from multiple sources instead of just Intercom articles and webpages. Zendesk — Our AI agent for Zendesk can directly replace Zendesk's AI agents and is 5x cheaper. You can also add content from multiple sources instead of just Zendesk articles. Freshchat — Our AI agent for Freshchat gives your Freshcat widget the ability to have AI-powered customer support. You can also add content from multiple sources instead of just Freshdesk articles. Hubspot — Our AI agent for Hubspot gives your Hubspot chat widget, emails or messages the ability to have AI-powered customer support. All for 5x cheaper than HubSpot's Breeze AI. Gorgias — Our AI agent for Gorgias can directly replace Gorgias' Automate product and is 5x cheaper. You can also add content from multiple sources instead of just Gorgias articles and webpages.

All uploaded content is stored in isolated containers. All data is encrypted at rest (AES-256) and in transit. Your data is never used for any reason (including AI model training) other than servicing API calls or customer support at your request only. Learn more about security.

When a question can't confidently be answered by the AI agent, then your customers are given the option to 'Talk to a person', if they select this option, they are seamlessly transferred to one of your agents within your existing support tool e.g. Intercom or Zendesk.

You can install My AskAI's approved app from your existing help desk, ticket or support provider's App Store / Marketplace. My AskAI will then work within your existing live chat widget or ticketing platform (replacing their native AI offerings) and new conversations will be handled by the AI agent before transferring to a human if they can't be resolved. See how it works for Intercom, Zendesk Messaging or Freshchat (also available for Gorgias and HubSpot).

An AI customer support agent is an artificial intelligence system that can understand natural language conversations and questions, and provide helpful responses based on its training. My AskAI allows you to build your own personalized AI agent by uploading your own documents, content, manuals, etc. The AI agent then learns from this uploaded content and can answer questions instantly based on the information provided to it. If it can't answer, it passes the conversation over to a human member of your team.

My AskAI is an AI agent for your customer support. You add all of your company's help docs, internal content and customer data so your customers can have instant answers to any question, 24.7. You can then add your AI agent to your existing ticket platform or chat app e.g. Intercom or Zendesk. Note: We are not affiliated with 'AskAI', the mobile app, despite the similar names.

My AskAI supports adding many different types of content to train your AI agent. You can add your entire website and help center, or upload documents, SOPs or even connect live user or product data from your back end systems. Your AI agent will be able to answer any question about the content you upload.

Pro includes usage equivalent to about 1,000 chat tickets with two AI replies each. Additional usage is billed at $0.12 per equivalent chat ticket on Pro or $0.10 on Scale. Email tickets use more credits because the first reply uses twice the credits of a chat reply. Your bill also depends on reply count and selected options. View the full pricing breakdown.

Creating an AI agent with My AskAI is easy. You can sign up to our 30 day free trial and create your first AI agent in under 5 minutes. You'll then be able to add all your relevant 'knowledge' (like Help Centres, websites, documents) and immediately start asking example customer support questions. Once you're happy with the responses, you can add your agent to your existing help desk.