Gorgias AI vs Intercom Fin Pricing

Breaking down the true cost of AI-powered support automation.
Your support setup
How many tickets do you get per month on average?
How many FTE human agents do you have?
Your goals
What is your target AI resolution or deflection rate (%)?
(For reference, My AskAI averaged 67.8% across all our clients in the last 30 days)
Gorgias' Automate AI & Intercom's Fin AI pricing data last updated: June 2026
Gorgias' Automate AI would cost:
$37,800 per year ($3,150/mo) โ† Cheaper
Based on:
  • AI copilot costs $0/yr
  • AI replies cost $37,800/yr ($0.90 per resolution)
Intercom's Fin AI would cost:
$43,050 per year ($3,588/mo)
Based on:
  • AI copilot costs $1,470/yr
  • AI replies cost $41,580/yr ($0.99 per resolution)
But with My AskAI, it would only cost:
$6,000 per year ($500/mo) โ† Cheapest
Minutes to setup, 30 day free trial, no CC required.

How Gorgias' Automate AI and Intercom's Fin AI pricing works

Gorgias AI and Intercom Fin take fundamentally different approaches to pricing their AI customer support agents. Understanding these differences is critical because the same ticket volume can result in wildly different monthly bills depending on which model you're on.
Gorgias AI: per-resolution pricing
Gorgias charges per automated resolution โ€” $0.90 on an annual plan or $1.00 on a monthly plan. This is on top of the base Gorgias helpdesk subscription. The AI agent handles customer-facing conversations, and you're billed each time it resolves a ticket without human intervention.

Intercom Fin: per-resolution pricing
Charges $0.99 each time the AI resolves a conversation (i.e. the customer doesn't get transferred to a human). Intercom decides what counts as a 'resolution' โ€” if a customer asks a question and gets an AI response but doesn't escalate, that's billed as a resolution even if the answer wasn't helpful.

Why this matters: These pricing models aren't apples-to-apples. A direct comparison of the per-automated resolution vs per-resolution cost doesn't tell the full story โ€” you also need to factor in base platform fees, agent seat costs, add-ons, and how each vendor defines a billable event. What one platform counts as a billable interaction, another might not charge for at all.
See how pricing changes for Gorgias and Intercom as AI resolution, monthly ticket volume and number of agents changes.

30% AI Resolution

Scenario Gorgias AI Intercom Fin My AskAI
1,000 tickets, 2 agents $270 $367 $100
5,000 tickets, 5 agents $1,350 $1,660 $500
10,000 tickets, 10 agents $2,700 $3,320 $1,000
50,000 tickets, 35 agents $13,500 $16,075 $5,000

50% AI Resolution

Scenario Gorgias AI Intercom Fin My AskAI
1,000 tickets, 2 agents $450 $565 $100
5,000 tickets, 5 agents $2,250 $2,650 $500
10,000 tickets, 10 agents $4,500 $5,300 $1,000
50,000 tickets, 35 agents $22,500 $25,975 $5,000

70% AI Resolution

Scenario Gorgias AI Intercom Fin My AskAI
1,000 tickets, 2 agents $630 $763 $100
5,000 tickets, 5 agents $3,150 $3,640 $500
10,000 tickets, 10 agents $6,300 $7,280 $1,000
50,000 tickets, 35 agents $31,500 $35,875 $5,000

Hidden costs and gotchas

Before committing to either Gorgias AI or Intercom Fin, here are the costs and catches that won't be obvious from their pricing pages.
Gorgias AI โ€” what to watch for
- As your AI resolution rate improves, your per-resolution costs increase โ€” creating a perverse incentive
- Base Gorgias helpdesk subscription required on top of per-resolution AI costs
- Monthly vs annual pricing gap ($1.00 vs $0.90 per resolution) incentivizes annual lock-in
- Primarily designed for ecommerce/Shopify โ€” limited utility for SaaS or non-ecommerce use cases

Intercom Fin โ€” what to watch for
- Unpredictable monthly bills โ€” as your AI resolution rate improves, costs go up proportionally
- You're charged $0.99 even if the AI's answer didn't actually solve the customer's problem, as long as they didn't escalate
- Reddit users report 120% billing increases after enabling Fin (e.g. $4k to $9k/month)
- Copilot is an additional $35/agent/month on top of resolution costs

The cost nobody talks about: what happens when the AI can't answer?

Both Gorgias AI and Intercom Fin use per-resolution pricing, but the way each defines a billable "automated resolution" differs โ€” and this is where costs can surprise you.

Gorgias AI: Gorgias charges per automated resolution โ€” $0.90 (annual) or $1.00 (monthly) each time the AI resolves a ticket without human intervention. If the conversation is escalated to a human agent, it shouldn't count as an automated resolution, but the definition of 'resolved' is determined by Gorgias.

Intercom Fin: Intercom Fin charges per resolution โ€” if a customer asks a question and gets an AI response but doesn't escalate, you're billed $0.99 regardless of whether the answer was actually helpful. If the customer does escalate to a human, you're not charged for a resolution, but you are paying for the human agent's time.

This is why comparing headline per-automated resolution vs per-resolution costs is misleading. The metric that matters isn't how much each billable event costs โ€” it's what each platform counts as a billable event in the first place, and whether you're paying for outcomes (successful resolutions) or activity (any AI interaction).

Frequently asked questions

How much does Gorgias AI cost? $0.90 per automated resolution on an annual plan, or $1.00 per resolution on a monthly plan. This is on top of the base Gorgias helpdesk subscription.
How much does Intercom Fin cost? $0.99 per resolution. Intercom charges each time the AI resolves a conversation โ€” i.e. the customer gets a response and doesn't escalate to a human agent.
Which is cheaper โ€” Gorgias AI or Intercom Fin? It depends on your ticket volume and AI resolution rate. At 10,000 monthly conversations with a 50% AI resolution rate: Gorgias AI costs approximately ~$4,500/mo (5,000 resolutions at $0.90 on annual plan). Intercom Fin costs approximately ~$5,650/mo ($4,950 for 5,000 resolutions at $0.99 + $700 Copilot for 20 agents). Use the calculator above to model your exact costs.
Is Gorgias AI included in the base Gorgias plan? No. Gorgias AI is priced separately at $0.90โ€“$1.00 per resolution on top of your base Gorgias helpdesk subscription.
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Gorgias' Automate AI vs. Intercom's Fin AI feature comparison

Gorgias logo
Gorgias' Automate AI features
๐Ÿ‘ Up to 60% of support requests resolved by AI
๐Ÿคฏ $0.99 per AI resolved conversation
๐Ÿซค E-commerce focused
๐Ÿ“Š Basic insights generated from conversations
โœ… AI agent workspace tools available
โœ… Access to live customer data
See what My AskAI + Gorgias can do
Intercom logo
Intercom's Fin AI features
โฌ‡๏ธ Up to 50% of support requests resolved by AI
๐Ÿ’ฐ $0.99 per AI resolution
๐Ÿซค Only add websites and Intercom content
โœ… Insights generated from conversations
โœ… AI agent workspace tools available
โœ… Access to live customer data
โœ… Tasks to automate complex processes
See what My AskAI + Intercom can do

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