Freshdesk Freddy vs Gorgias AI Pricing

Per-resolution pricing, plan tiers, and total cost of ownership compared.
Your support setup
How many tickets do you get per month on average?
How many FTE human agents do you have?
Your goals
What is your target AI resolution or deflection rate (%)?
(For reference, My AskAI averaged 75% across all our clients in the last 30 days)
Freshdesk's Freddy AI & Gorgias' Automate AI pricing data last updated: October 2026
Freshdesk's Freddy AI would cost:
$13,470 per year ($1,123/mo) ← Cheaper
Based on:
  • AI copilot costs $1,470/yr
  • AI replies cost $12,000/yr (~$0.20 per ticket (session))
Gorgias' Automate AI would cost:
$63,000 per year ($5,250/mo)
Based on:
  • AI copilot costs $0/yr
  • AI replies cost $63,000/yr ($1.50 per resolution)
But with My AskAI, it would only cost:
$6,000 per year ($500/mo) ← Cheapest
Minutes to setup, 30 day free trial, no CC required.

How Freshdesk's Freddy AI and Gorgias' Automate AI pricing works

Freshdesk Freddy and Gorgias AI take fundamentally different approaches to pricing their AI customer support agents. Understanding these differences is critical because the same ticket volume can result in wildly different monthly bills depending on which model you're on.
Freshdesk Freddy: per-session (hybrid) pricing
Freshdesk uses a hybrid model. Freddy AI Copilot costs $35/month per agent as a seat-based add-on. Freddy AI Agent (the customer-facing bot) includes 500 free sessions, then charges $99 per 800 additional sessions (~$0.12/session). Critically, Freddy charges per session — every AI interaction — not per resolution. You pay whether or not the issue was resolved.

Gorgias AI: per-resolution pricing
Gorgias charges $1.50 per automated resolution. This is on top of the base Gorgias helpdesk subscription. The AI agent handles customer-facing conversations, and you're billed each time it resolves a ticket without human intervention.

Why this matters: These pricing models aren't apples-to-apples. A direct comparison of the per-session vs per-automated resolution cost doesn't tell the full story — you also need to factor in base platform fees, agent seat costs, add-ons, and how each vendor defines a billable event. What one platform counts as a billable interaction, another might not charge for at all.
See how pricing changes for Freshdesk and Gorgias as AI resolution, monthly ticket volume and number of agents changes.

30% AI Resolution

Scenario Freshdesk Freddy Gorgias AI My AskAI
1,000 tickets, 2 agents $270 $450 $100
5,000 tickets, 5 agents $1,175 $2,250 $500
10,000 tickets, 10 agents $2,350 $4,500 $1,000
50,000 tickets, 35 agents $11,225 $22,500 $5,000

50% AI Resolution

Scenario Freshdesk Freddy Gorgias AI My AskAI
1,000 tickets, 2 agents $270 $750 $100
5,000 tickets, 5 agents $1,175 $3,750 $500
10,000 tickets, 10 agents $2,350 $7,500 $1,000
50,000 tickets, 35 agents $11,225 $37,500 $5,000

70% AI Resolution

Scenario Freshdesk Freddy Gorgias AI My AskAI
1,000 tickets, 2 agents $270 $1,050 $100
5,000 tickets, 5 agents $1,175 $5,250 $500
10,000 tickets, 10 agents $2,350 $10,500 $1,000
50,000 tickets, 35 agents $11,225 $52,500 $5,000

Hidden costs and gotchas

Before committing to either Freshdesk Freddy or Gorgias AI, here are the costs and catches that won't be obvious from their pricing pages.
Freshdesk Freddy — what to watch for
- Dual pricing model — you pay per-seat ($35/agent/month for Copilot) AND per-session (~$0.12/session for AI Agent)
- Only 500 AI Agent sessions included free — high-volume teams blow through this quickly
- Sessions are bought in fixed blocks of 800 ($99), so you pay for unused sessions if your volume doesn't align neatly
- The AI Agent (customer-facing bot) and AI Copilot (agent assist) are priced and sold separately

Gorgias AI — what to watch for
- As your AI resolution rate improves, your per-resolution costs increase — creating a perverse incentive
- Base Gorgias helpdesk subscription required on top of per-resolution AI costs
- At $1.50 per resolution, 5,000 automated resolutions cost $7,500 before the base Gorgias subscription
- Primarily designed for ecommerce/Shopify — limited utility for SaaS or non-ecommerce use cases

The cost nobody talks about: what happens when the AI can't answer?

Freshdesk Freddy uses per-session (hybrid) pricing while Gorgias AI uses per-resolution pricing. This means they handle the 'AI can't answer' scenario very differently.

Freshdesk Freddy: Freshdesk Freddy charges per session, not per resolution. This is an important distinction — you're billed every time the AI engages with a customer, regardless of whether the issue was actually resolved. If the AI provides an unhelpful response and the customer then escalates to a human, you've paid for the AI session and the human agent's time.

Gorgias AI: Gorgias charges per automated resolution — $1.50 each time the AI resolves a ticket without human intervention. If the conversation is escalated to a human agent, it shouldn't count as an automated resolution, but the definition of 'resolved' is determined by Gorgias.

This is why comparing headline per-session vs per-automated resolution costs is misleading. The metric that matters isn't how much each billable event costs — it's what each platform counts as a billable event in the first place, and whether you're paying for outcomes (successful resolutions) or activity (any AI interaction).

Frequently asked questions

How much does Freshdesk Freddy cost? Freshdesk Freddy uses a hybrid model: Freddy AI Copilot costs $35/agent/month (seat-based), and Freddy AI Agent costs ~$0.12 per session ($99 per 800 sessions) after the first 500 free sessions. Note: Freddy charges per session (each AI interaction), not per resolution.
How much does Gorgias AI cost? $1.50 per automated resolution. This is on top of the base Gorgias helpdesk subscription.
Which is cheaper — Freshdesk Freddy or Gorgias AI? It depends on your ticket volume and AI resolution rate. At 10,000 monthly conversations with a 50% AI resolution rate: Freshdesk Freddy costs approximately ~$2,916/mo ($700 Copilot for 20 agents + ~$1,188 for AI Agent sessions + base plan costs). Gorgias AI costs approximately ~$7,500/mo (5,000 resolutions at $1.50). Use the calculator above to model your exact costs. Note that Freshdesk Freddy uses per-session (hybrid) pricing (charged per session) while Gorgias AI uses per-resolution pricing (charged per automated resolution), so the comparison isn't straightforward.
Is Freshdesk Freddy included in the base Freshdesk plan? No. Freddy AI Copilot ($35/agent/month) and Freddy AI Agent (~$0.12/session) are both separate add-ons on top of your base Freshdesk plan (starting at ~$15/agent/month for Growth).

Freshdesk's Freddy AI vs. Gorgias' Automate AI feature comparison

Freshdesk logo
Freshdesk's Freddy AI features
⬇️ Up to 40% of support requests resolved by AI
👍 $0.1-0.2 per AI conversation
🫤 Only add Freshdesk content
❌ Basic insights generated from conversations
✅ AI agent workspace tools available
❌ No access to live customer data
See what My AskAI + Freshdesk can do
Gorgias logo
Gorgias' Automate AI features
👍 Up to 60% of support requests resolved by AI
🤯 $1.50 per AI resolved conversation
🫤 E-commerce focused
📊 Basic insights generated from conversations
✅ AI agent workspace tools available
✅ Access to live customer data
See what My AskAI + Gorgias can do
A small look at the full list

Why My AskAI? We've got 22 reasons.

Better pricing, same or better quality as your existing AI support, easy setup, and more ways to help your team. See what makes us different.
Explore all 22 reasons
01We're 5-8× cheaper than the AI already sitting in your helpdesk.
02You don't have to switch helpdesk.
03250+ businesses, 1.3M+ tickets resolved, 75% average resolution
04Your bill won't rise as the AI gets better.
05Live in an afternoon, and you don't even need a developer
06Deeply trained on everything your team knows.
07Resolve every customer issue, no matter how complex.
08It answers from your live customer data, not just your help docs.
09It learns from every escalation, with nobody doing anything.
1092 product updates in the last three months.
11Works perfectly across email, live chat or social. In 95+ languages.
12Total control over how your agent speaks and acts.
13Out of date (or no) help centre? Not a problem.
14Handovers where customers don't have to repeat themselves after.
15Copilot for every agent, on every plan, with no seat fees.
16Trust and safety at the core. SOC 2 Type II and GDPR covered.
17Get confident before going live with a full testing suite
18You get Echo, an AI copilot for managing and improving your AI agent
19See what customers really ask — and what to fix next.
20You can fully investigate any AI response.
21It can automatically tag every ticket for instant triage or escalation.
22Test every bit of it free for 30 days.
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