Security
AI Vendor Security Questionnaire: What Your Security Team Will Ask
Your standard form audits the company. An AI vendor security questionnaire adds what the agent can read, do and how you stop it. Nine, with our answers.
Blog
The My AskAI Blog (page 3 of 17)
The latest blog posts, articles and case studies from My AskAI — the easiest way to create your own AI customer service agent for your SaaS, marketplace or e-commerce business.
Latest posts
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Moving to AI First Support
Support Cost Per Contact: How to Benchmark Yours at 30,000+ Contacts
Most benchmarks quote one cost per contact. Yours is a band, set by two prices and how much of your volume the AI finishes. Bands by vertical, at 30k+ tickets.
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Moving to AI First Support
What to negotiate at your Zendesk or Intercom renewal
Everyone says get a competing quote and ask for a percentage off. In a Zendesk pricing negotiation the discount is the smallest of four lines on your quote.
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Moving to AI First Support
Help Center Audit for AI: 13 Checks to Grade Your Articles
Most teams blame the AI when it answers wrong. The fault is usually the article. Our free audit skill grades every help center article A+ to F.
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Tutorials
How to Run Two AI Support Agents Side by Side on the Same Tickets
Run two AI support agents side by side on the same tickets for two weeks, then hand-score fifty. Fin and Zendesk AI do not count a resolution the same way.
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Moving to AI First Support
Scaling Customer Support: What Breaks Between 10,000 and 50,000 Tickets a Month
Most advice on scaling customer support reads the same at 500 tickets a month as at 50,000. Six things break without warning between 10,000 and 50,000.
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Case Study
How an iGaming operator achieves 44% AI resolution, saving 170 hrs in 30 days
An iGaming operator resolves 44% of 4,687 Intercom chats with AI customer support over 30 days, holding 72% AI CSAT and saving 170 agent hours in that window.
Changelog
My AskAI - August 2026 Changelog
August 2026 in My AskAI: AI tagging in Gorgias, Echo can now block tickets and handle attachments.
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Moving to AI First Support
How to Build the Business Case for AI Customer Service (and Get It Approved)
Most AI customer service proposals stall on the ROI number. The business case that gets signed is a document, not a number. Five parts, one page you forward.
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Alternatives
The 8 Cheapest AI Customer Service Tools, Priced and Ranked (2026)
Entry prices run $0 to $199 a month; at 10,000 tickets the bills run $400 to $5,360. We price the 8 cheapest AI customer service tools, ours at $0.12 a credit.
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Tutorials
How to Build a Zendesk Knowledge Base Your AI Can Actually Use
Build a Zendesk knowledge base your AI agent can read: categories, visibility and labels, in a morning. An internal knowledge base needs Suite Growth.
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Tutorials
How to Improve Your Intercom Fin Resolution Rate: An Afternoon Audit
Your Intercom Fin resolution rate is under what you were sold. Audit the content, Guidance, escalation rules and Procedures. One afternoon, a month to move.
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Pricing
Intercom Fin Cost at Scale: What 30,000, 50,000 and 100,000 Conversations Cost
Intercom Fin cost at scale: $0.99 per outcome, no published volume band. 30,000 conversations is ~$23,760. Ours on Scale is $499 + $0.10 a ticket: $3,299.
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Alternatives
10 Best Zendesk Alternatives in 2026 (Competitors Ranked and Priced)
Leaving Zendesk costs about what arriving cost. Ten Zendesk alternatives and competitors, whole helpdesks, scored out of 80 and priced, plus when to stay.
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Moving to AI First Support
8 Best AI Customer Service Tools for High Ticket Volume (30,000+ Tickets a Month) in 2026
At 30,000+ tickets a month the cost per ticket decides it. 8 high volume AI customer service tools compared on price, resolution and what reaches your team.
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Tutorials
How to Improve Your Zendesk AI Resolution Rate (Without Replacing It)
Work out why your Zendesk AI resolution rate is low in an afternoon. Six checks on screens you already pay for. Most of it comes down to help center coverage.
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Pricing
Is Zendesk AI worth it at 30,000 to 100,000 resolutions a month?
Zendesk AI cost at scale is $1.50 a resolution on every plan. We priced 30k, 50k and 100k a month, seats included, against My AskAI's $0.10 a ticket on Scale.
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Moving to AI First Support
Migrating Off Zendesk AI (Without Leaving Zendesk)
Zendesk's AI agent comes with your plan, but you can switch it off and keep the inbox. Migrating means a rebuild, a contract check and weeks running both.
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Moving to AI First Support
Migrating Off Intercom Fin (Without Leaving Intercom)
Migrate from Intercom Fin and keep the inbox, the macros and the conversation history. What actually moves, what it costs, and the two weeks you run both.
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Moving to AI First Support
AI Support Migration Checklist: What to Test Before You Switch
An AI support migration checklist: keep the helpdesk, tickets and macros, rebuild the escalation rules and tone, then run both agents for one to two weeks.
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Tool Guides
Brainfish AI: Complete Guide to Features, Pricing & Limitations (2026)
Brainfish markets a 92% resolution rate for B2B support. Its pricing page sends buyers to sales; the AWS Marketplace list price is inside, line by line.
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Knowledge Tools
How to Move Your Knowledge Base to a New AI Agent: Keep, Rebuild, Lose
Move your knowledge base to a new AI agent: content sources re-point, no export; custom answers and escalation rules are rebuilt by hand. Check your contract.
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Tool Guides
Duckie AI: Complete Guide to Features, Pricing & Limitations (2026)
Duckie AI's support agents investigate a ticket and close it. Customer pages publish 90%, 92% and 95% under three labels. No price. What to ask on the call.
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Tool Guides
Gladly AI: Complete Guide to Features, Pricing & Limitations (2026)
Gladly AI resolves conversations without an agent. Its only public rate is $1.50 a resolution, on a Shopify listing. My AskAI starts at $0.10 a ticket.
Start using AI customer service in your business today
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