Mike HeapMike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.
Table of Contents
- Which AI agent can I use to reply to customers, My AskAI or CoSupport AI?
- How does an AI customer service agent work in My AskAI and CoSupport AI?
- What are the different ways I can use an AI agent in My AskAI and CoSupport AI?
- Direct replies
- Copilot replies
- Internal note replies
- Which is easier to set up, CoSupport AI or My AskAI?
- How do My AskAI and CoSupport AI differ in what they can be trained on?
- 'Static' content
- 'Dynamic' content
- Which has better answer quality, CoSupport AI or My AskAI?
- Which AI agent is easier to improve over time: CoSupport AI or My AskAI?
- Which has more features, CoSupport AI or My AskAI?
- Is it easy to customize My AskAI and CoSupport AI?
- What about vendor lock-in?
- Does CoSupport AI or My AskAI have any other AI features?
- Tagging
- Agent translation
- Sentiment and CSAT
- What about security, is CoSupport AI more secure than My AskAI?
- Which costs more, CoSupport AI or My AskAI?
- The pricing model
- The overall cost
- Conclusion - should I choose CoSupport AI or My AskAI?
- FAQs
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CoSupport AI connects to your helpdesk by direct API and trains a model on your data alone. My AskAI is a marketplace app for five helpdesks (Zendesk, Intercom, HubSpot, Freshdesk and Gorgias) that bills a flat rate per ticket. Pick CoSupport if your helpdesk is Zoho Desk, Salesforce or Pylon, if you want a dedicated model and server, or if you sit under about 68% automation. Pick My AskAI if you run Gorgias, need SOC 2 Type II, or want to start this afternoon without a sales call.
CoSupport AI bills from $0.19 for every ticket its AI resolves. We bill about $0.10 for every ticket ours touches. At 10,000 tickets a month the two invoices cross at a 68.4% resolution rate, and only one of them keeps climbing after that.
I'm Mike, one of the co-founders of My AskAI. We help 200+ ecommerce and SaaS businesses run AI customer service inside the helpdesk they already have, and our agents have resolved over 1,000,000 tickets between them. So I have skin in this game.
CoSupport takes two of the eleven scored categories outright and ties seven more.
Which AI agent can I use to reply to customers, My AskAI or CoSupport AI?
TL;DR: Both are third-party AI agents that sit on top of a helpdesk you already run. They differ on coverage. CoSupport's own integrations page lists Zendesk, Freshdesk, Zoho Desk, Intercom and Salesforce, while My AskAI installs into Zendesk, Intercom, Freshdesk, Gorgias and HubSpot.
CoSupport AI was founded in 2020 and is a bootstrapped customer-service platform out of Los Angeles, built around four products: an AI Agent that answers customers, an AI Assistant that drafts replies for your team, an AI Business Intelligence copilot, and an AI Translator. Its pricing page says the platform is "trusted by 300+ brands", with Shelterluv, iubenda, Nordic Knots, Remedico and ProjectFitter on the logo wall.
Neither product is a helpdesk. Both sit on top of the one you already pay for, so neither of us is asking you to re-platform your support.
They differ on which helpdesks they reach, and that answer has moved recently. CoSupport's integrations page lists Zendesk, Freshdesk and Freshchat, Zoho Desk and Zoho SalesIQ, Intercom and Salesforce, plus Slack, Microsoft Teams, Shopify, Stripe and a custom API.
Their 2.0 release notes from June 2026 add HubSpot and Pylon on top of that, and their product file lists both as native helpdesk integrations too. The marketing page hasn't caught up with the release notes yet, so check both if you're comparing their coverage against ours.
My AskAI installs into five helpdesks across seven surfaces: Zendesk Support Inbox, Zendesk Messaging, Intercom, Freshdesk, Freshchat, Gorgias and HubSpot. Every one is an approved app in that helpdesk's own marketplace, which is a different install mechanism to CoSupport's direct API connections.
Both products review well on G2:
My AskAI | CoSupport AI | |
Rating | 4.5 / 5 | 4.9 / 5 |
Reviews | 21 | 13 |
Reviews page |
If you want CoSupport on its own, without us in the frame, we keep a full guide to their features, pricing and limits that covers the product on its own terms.
How does an AI customer service agent work in My AskAI and CoSupport AI?
TL;DR: Both read your knowledge, ground the answer in it, reply in the customer's channel and hand off when they get stuck. CoSupport routes each request down one of three model paths and trains a model that only ever sees your data. My AskAI runs a mixed model suite and hands off with a written summary of the conversation.
CoSupport holds a US patent for the way it does this. Each incoming request is sorted into one of three buckets (simple, complex or technical) and routed to the model that suits it, with retrieval grounding the answer in your own content. Every client also gets a model trained solely on their data, running on its own server, and OpenAI appears on their sub-processor list as the underlying generative provider.
Version 2.0 added a reasoning layer on top: the agent searches, checks its answer across sources, reassesses and refines before replying, and CoSupport reports beta users seeing a 15-20% lift in response accuracy on complex issues. They publish the cost of that layer too, which is rare: about 1.2 seconds of extra latency per answer, taking their internal benchmark from 2.1 to 3.3 seconds.
One reviewer describes what that grounding buys in practice:
"Before using Co-Support's AI Agent, we tried various chatbots... as well as the native Zendesk AI offerings. All fell short of our needs for accurate responses without hallucination... Co-Support's AI Agent checked all of those boxes."
Matthew B., Director Customer Solutions, on G2
My AskAI works the same way at the top level and differs underneath. We run a mixed suite of models: predominantly OpenAI, with Anthropic and Google models where they win on a given task, and small fast models handling routing and classification alongside the larger model that writes the customer-facing reply.
Handover is trigger-based on our side. The AI hands a conversation over when it can't answer, when it detects frustration, or when the topic is one you configured for escalation, and it writes a summary as an internal note so your agent picks up cleanly. Our human escalation docs cover the trigger set in full.
What are the different ways I can use an AI agent in My AskAI and CoSupport AI?
TL;DR: Both do direct customer replies and both have an agent-side copilot. My AskAI adds internal note replies, which lets you run it silently on real tickets alongside whatever AI you have now. CoSupport adds a business intelligence copilot in Slack and Teams that reads your conversation data.
The mode you switch on first decides how much customer-facing risk you carry on day one. I'd weigh that above the feature list. Both sides run direct replies and an agent-side copilot, and they differ in what sits either side of those two.
Direct replies
This is the headline mode for both, and the mode that removes volume from your queue. CoSupport's AI Agent resolves tickets autonomously inside the helpdesk it's connected to. We answer inside your helpdesk's own chat, messaging and ticket channels, so the customer never leaves the experience you already built.
Copilot replies
CoSupport's AI Assistant is the draft-and-send half of their product. It runs as a Chrome extension plus a helpdesk integration, produces a ready-to-send reply in about 1.5 seconds, and marks up the critical information in the incoming request so your agent can see at a glance what the customer actually asked. Their own product file is explicit that the Assistant always requires a human agent to review before sending.
They also report that around 90% of clients who start in Assistant mode eventually turn on autonomous handling, so a phased rollout is the normal way in.
Our copilot is the AI Copilot Chrome Extension. It works inside any of our integrated helpdesks, carries no per-seat charge, and is included on every plan.
A reviewer on their side describes the extension experience:
"Extremely easy to implement (through a browser extension)... responses became more precise than we expected... 98% reduction in response time."
Oleksandr Z., Product Owner, on G2
Internal note replies
This is a separate mode rather than a separate product, and I'd point a nervous team at it first. The AI drafts a full reply on every ticket and posts it as a private internal note that the customer never sees, so you can run My AskAI silently next to whatever you use today and compare its answers with what your team actually sent.
CoSupport's Assistant sits close to this. It drafts for an agent to send, where ours writes a shadow answer on every ticket for you to grade. So our notes mode gives you a side-by-side trial with zero customer-facing risk.
One product surface here has no My AskAI counterpart at all. CoSupport's AI Business Intelligence copilot sits in Slack and Microsoft Teams and turns your support conversation data into answers for Product, Ops, Finance and HR ("what are the top 3 issues reported by customers this month?" is their own example). Their own notes say it needs an initial setup consultation, so expect a configuration project.
We have a Slack and Teams surface too (an add-on at $49 a month, included free on Scale and Enterprise), but ours answers your employees' questions from your knowledge. Theirs analyzes the conversation corpus itself and reports on it.
Which is easier to set up, CoSupport AI or My AskAI?
TL;DR: My AskAI is a marketplace install you can finish this afternoon on a 30-day trial with no card and no call. CoSupport publishes its rates, but every plan routes through "Get a Quote" and day one of their onboarding is a discovery call.
CoSupport claims a standard integration goes from setup to live in under 10 minutes, and a Product Hunt user backs that up from outside the vendor:
"I just tried it. Indeed less than 10 mins to deploy with my Zendesk workspace."
A user on Product Hunt
The gate in front of that install is a sales process, though. All three cards on their pricing page call to action with "Get a Quote", and the four-stage motion they publish starts with a call:
Stage | Days | What happens |
Connect | 1-4 | Discovery call, setup, training, integration |
Pilot | 5-30 | No charge. AI handles real tickets, 1,000 free responses |
Launch | 30-59 | Paid service. AI scales, support costs drop |
Guarantee | 60 | 60% AI resolution, or a full refund |
Their published time-to-value across their own case studies runs from 2 days (Hour Timesheet) to about a month and a half for one ecommerce client, with Remedico landing at a two-week integration on Zoho Desk. So "under 10 minutes" describes the connector; the project takes longer.
Once you're inside that process, CoSupport's onboarding is a real strength. Personalized onboarding is included for every client, virtually every reviewer praises it, and a team that wants a vendor sitting on the call doing the setup with them will prefer it to self-serve.
It isn't friction-free for everyone, mind:
"Reduces my ticket turnaround time and automates multiple routine queries with good accuracy... Initial onboarding setup and integrating across the floor is greatly difficult."
Verified User, Oil & Energy (4/5), on G2
My AskAI runs the other way round. You sign up, connect your knowledge, and install our approved app from your helpdesk's marketplace, which takes 10-15 minutes and no developer. Our pricing page carries a 30 day free trial with all features unlocked, unlimited tickets and no credit card, so you can test the thing on your own tickets before anyone talks to you.
If you want to model the numbers before you install anything, our ROI calculators let you run your own volume through per helpdesk.
How do My AskAI and CoSupport AI differ in what they can be trained on?
TL;DR: After CoSupport's 2.0 release the two lists are close. Both read your help center, past tickets, website, files and manual Q&A, and both now connect Notion, Confluence, Google Drive, SharePoint and OneDrive. Dropbox and the ability to mark a source internal-only are the two things still on our side alone.
Each agent can only answer from the sources you connect it to.
CoSupport's knowledge base setup guide walks through their sources: help center articles synced from Zendesk, Freshdesk or Intercom, historical tickets imported from the connected helpdesk, website scraping with nested page crawling, file uploads (PDF, Word, text, Google Docs, spreadsheets), and manual FAQ pairs. Websites auto-sync weekly or monthly, while helpdesk sources sync in real time. You get folder organization in the dashboard, bulk move and update, and knowledge bases assignable per agent.
Their 2.0 release then added Notion, Confluence, Microsoft SharePoint, Microsoft OneDrive, Google Drive and the Pylon knowledge base as native connectors, taking their connector count from 7 to 15.
My AskAI's connector list covers Google Drive, Notion, OneDrive, Dropbox, SharePoint, Confluence, Salesforce knowledge pages, Shopify, and the Zendesk, Intercom and Freshdesk knowledge bases including behind-login articles, plus website sync, direct PDF and DOCX upload, and Custom Answers for verbatim Q&A pairs.
'Static' content
Here's the side by side on the fixed knowledge each agent can read:
Knowledge source | My AskAI | CoSupport AI |
Help center articles | ✅ (including behind-login) | ✅ |
Historic tickets | ✅ (last 5,000 by default, more on request) | ✅ |
Website crawl, including nested pages | ✅ | ✅ |
PDF / Word / Google Docs upload | ✅ | ✅ |
Manual Q&A pairs | ✅ (Custom Answers, returned verbatim) | ✅ |
Notion | ✅ | ✅ (added in 2.0) |
Confluence | ✅ | ✅ (added in 2.0) |
Google Drive | ✅ | ✅ (added in 2.0) |
OneDrive / SharePoint | ✅ | ✅ (added in 2.0) |
Dropbox | ✅ | ❌ |
Mark a source internal-only | ✅ (Private mode) | ❌ |
Marking a source internal-only means a document can power your agents' copilot answers and your Slack and Teams answers without ever reaching a customer, which is how I'd handle refund policies and escalation rules. Our historic-ticket depth is the last 5,000 tickets by default, more on request.
If your knowledge lives in your agents' heads and your ticket history, Train on Historic Tickets drafts starter knowledge from what your team already answered, so you aren't stuck writing a knowledge base before the AI can do anything useful.
Both of us agree on the failure mode here. CoSupport's own guidance says AI performance depends entirely on the data it receives, and one of their published clients, ProjectFitter, had to abandon training on stale historic tickets and switch to a curated platform guide before accuracy improved.
'Dynamic' content
"What's your return policy?" comes out of static documents. "Where's my order?" needs a live lookup into your own systems.
My AskAI reads live records through the User Data API, plus a pre-built Shopify connector for products, orders and customer data, and can act on them through Tools. CoSupport connects CRM and external APIs for real-time customer data, and 2.0 turned their Shopify connection into an actioning one covering order status, order changes, refunds and stock checks, with Stripe subscription actions alongside it.
On this half the two lists sit level, and their nested crawling and sync cadence controls are cleanly documented. Version 2.0 closed most of the connector gap that used to exist here.
Which has better answer quality, CoSupport AI or My AskAI?
TL;DR: CoSupport's own 2.0 notes put average resolution at up to 85%, restated from 74% on the previous version, with six named case studies landing between 73% and 82%. My AskAI runs 72%+ on a rolling 30-day basis across its customer base. Both are each vendor's own metric on its own definition, and both sit around where the field sits.
CoSupport disambiguates its own numbers, which I wish more vendors did. Their pricing file separates the three figures explicitly, saying 60% resolution by day 60 is the written performance guarantee, up to 90% is the deflection capacity on repetitive Level-1 requests, and 70-80% is the average resolution rate observed across clients. Their release notes then restate the average as 74% on version 1.0 rising to up to 85% on 2.0.
Their published client results spread across that band: Hour Timesheet at 82%, Cocoatech at 81%, ProjectFitter at 75% on chat and 76% on email, one anonymous ecommerce client at 74%, Remedico at 74% deflection, and Shelterluv at 73% on chat and 61% on email. SupportYourApp reports 80% deflection, and SupportYourApp shares a co-founder with CoSupport, so treat that one as a related party.
Their separate "99% accuracy" claim describes individual response quality, which is a different measurement to a resolution rate. The two get conflated a lot.
A reviewer gives a number from outside the vendor's own case studies:
"68% Ticket Deflection with CoSupport AI... its ability to understand and respond clearly and consistently, even to nuanced questions."
Volodymyr S., Executive Manager, on G2
On our side, My AskAI runs 72%+ resolution on a rolling 30-day basis across the whole customer base. We count a conversation as resolved if it wasn't escalated to a human, a deliberately basic signal that only holds up because we make escalation easy (the customer can ask for a person any number of ways, and the AI hands off when it can't answer or detects frustration).
We don't claim to know an issue was truly solved unless the customer says so.
"The AI Agent consistently answered 70% of our support requests with no tweaking after the first knowledge base sync... quickly got us up to 80% deflection."
Alan P., Head of Customer Success, on G2
Neither of those numbers should be read against the other, and both deserve a grain of salt: every vendor defines its own numerator, and a resolution rate depends on your industry, your ticket mix and how much setup you did.
Across 195 rated AI support deployments spanning 38 vendors the median is around 70%, a figure I published in full with its 15% to 98% range attached. The deployments in it are self-selected and the figure is directional, so the corpus places your own rate but can't rank two vendors. Both companies' claims land in the same neighborhood as everyone else's.
Which AI agent is easier to improve over time: CoSupport AI or My AskAI?
TL;DR: CoSupport's reinforcement loop learns from agent corrections, with one client's bad suggestions falling from 211 to 54 in two months, and 2.0 added a per-reply record of how the answer was reached. My AskAI's Self-Learning goes a step further and drafts the new knowledge article itself from what your agent actually replied.
CoSupport's improvement story starts before you go live. Their Playground lets you simulate real customer conversations and tune responses before a single customer sees one, and their recommended rollout is to start in Assistant mode, watch the drafts, then graduate to autonomous handling.
Once you're live, their agent learns from your agents' corrections. Outstaff Your Team is the published example: bad suggestions dropped from 211 to 54 over two months. Those before-and-after correction numbers are more concrete than anything we publish.
Version 2.0 added decision logs on top, so every reply now carries the reasoning process, the actions taken and the data sources used, described by CoSupport as auditable and improvable. That's a real counterpart to the audit trail we lean on. A QA dashboard is on their published roadmap for Q4 2026, so treat it as a plan you can't use today.
They have no public self-serve help center. Their material lives in a blog article series, an FAQ, release notes and two product files. If you like to read the docs before a call, that's the route in.
On our side, Self-Learning is the loop. When a ticket is handed over, it compares the AI's draft with what your human agent actually replied, then drafts a new knowledge article from the difference for you to review and publish. It runs in both direct-reply and notes modes, so it's learning whether or not the AI is customer-facing yet.
For the "why did the agent answer that?" question, your team can ask Echo why the agent gave any answer and which knowledge source it used. Echo is an operator surface inside the dashboard, so this is your team's audit view. The customer sees none of it.
Our Testing & QA sits alongside it for batch-testing the agent against sample questions.
Their Playground validates the agent against simulated conversations before launch. Our Internal Notes mode does it against real tickets, with your current setup still running.
Their decision logs record how an answer was reached. Our Self-Learning writes the article that stops the next one going wrong. I'd take either.
A reviewer captures both halves of their loop in one breath:
"The system is always learning from incoming tickets... gets smarter over time... Bit of a learning curve at the beginning fine tuning the AI."
Stephen M., on G2
Which has more features, CoSupport AI or My AskAI?
TL;DR: CoSupport's distinctive features sit in the architecture: a patented three-route model, a model and a server dedicated to you alone, an on-premises option and a per-reply decision log. My AskAI's sit in authoring and control: natural-language Tasks, per-action autonomy, tagging that doubles as a spend lever, and CSAT scored on every conversation.
Both products cover the core well, and only a handful of capabilities split them.
Feature | My AskAI | CoSupport AI |
Autonomous ticket resolution | ✅ | ✅ |
Agent-side copilot | ✅ (AI Copilot Chrome Extension) | ✅ (AI Assistant) |
Internal note replies on every ticket | ✅ | — (Assistant drafts for agent review) |
Multi-step actions against your own APIs | ✅ (Tasks & Tools) | ✅ (Agentic API, 2.0) |
Pre-built Shopify connector | ✅ | ✅ (2.0) |
Natural-language behavior rules | ✅ (Guidance) | ✅ (tone, length, role, per-channel) |
Verbatim Q&A answers | ✅ (Custom Answers, imports Zendesk macros) | — Not documented |
Separate agents per brand | ✅ (Multibrand) | ✅ (multi-agent home dashboard) |
Pre-launch simulation | — (Testing & QA on sample questions) | ✅ (Playground) |
Per-reply decision log | — (team-side audit via Echo) | ✅ (2.0) |
Dedicated per-client model and server | ❌ | ✅ |
On-premises deployment | ❌ | ✅ |
Ticket tagging as a spend control | ✅ (Zendesk, Intercom, Freshdesk, Freshchat) | — (smart triage routing) |
Image reading on customer attachments | ✅ | — Not documented |
Pre-sales lead capture | — Not documented | ✅ |
Public documentation portal | ✅ | ❌ |
CoSupport's list is deep: smart triage that routes complex or high-priority issues to humans, custom escalation logic and fallback behavior, reply suggestions in 1.5 seconds, visual text markup on incoming requests, smart workflows with triggers on customer intent and tone, a home dashboard for monitoring multiple agents, and PDF analytics export. They also say every AI capability is available on every service plan, so nothing here is tier-gated.
Four of those sit on their side with no My AskAI equivalent: on-premises deployment, a dedicated per-client server, the patented multi-model routing, and 2.0's per-reply decision log. If any of the four is a hard requirement, it settles the decision on its own.
Our side is about what you can author and control. Tasks & Tools are written in natural language: the AI picks the Task that fits the ticket, asks the questions it needs, calls your APIs and confirms with the customer.
Each action is configurable, so it can run fully autonomously once you trust it, or propose and wait for approval. You can change that whenever you like.
Around that sit our Guidance rules under 75 words each, Custom Answers that enforce exact wording and import your Zendesk macros, Multibrand for running separate agents per brand or region, Image Reading on customer attachments, and Insights scoring AI CSAT on 100% of conversations.
AI Tagging changes what you pay. Tag a class of tickets you don't want the AI answering and you pay $0.05 an attribute on those in place of the full conversation charge.
Is it easy to customize My AskAI and CoSupport AI?
TL;DR: CoSupport wins this one. Every client gets a model trained only on their data, on their own server, plus a workflow system with custom triggers and actions and per-channel behavior settings. My AskAI's Guidance and Custom Answers are faster to reach for, but they are configuration on a shared model rather than a model of your own.
CoSupport's configuration layer is broad. You set the agent's tone (friendly, professional or casual), response length, a role for the agent (support, sales or custom), and different behavior per channel for chat versus email. On top of that sits a smart workflow system with custom triggers and automated actions, emoji support, and configurable fallback behavior when the agent can't answer.
Every client gets a dedicated model trained solely on their own data, never shared with anyone else, running in a private server environment. Knowledge bases are assignable per agent, so different agents can work from different data sets entirely.
That is a deeper form of customization than prompt-and-rules configuration. If a prospect asks me "they'll train a dedicated model just for us and you won't", the answer is yes, they will.
Our answer is speed and reversibility. A Guidance rule is a natural-language sentence you write in a minute and undo in a minute, with three types covering communication and style, context and clarification, and handover and escalation.
Custom Answers let you pin exact wording on a regulated or scripted answer today, and they import your existing Zendesk macros so you aren't retyping work you already did. Multibrand handles separate agents per brand, region or product line, and Tasks & Tools cover behavior that goes beyond answering questions.
CoSupport's depth is bought with a discovery call and a setup project. Ours is configuration you can change between two meetings on a Tuesday. This axis goes to them.
What about vendor lock-in?
TL;DR: Neither product is a helpdesk, so neither locks you into one. The question is which one can follow you. My AskAI's trained agent carries over across Zendesk, Intercom, Freshdesk, Gorgias and HubSpot; CoSupport's follows you across Zendesk, Freshdesk, Zoho Desk, Intercom, Salesforce and, since 2.0, HubSpot and Pylon.
Because both products layer onto the helpdesk you already run, the lock-in question is "if I change helpdesk in two years, do I have to rebuild my AI agent?".
For My AskAI the answer is no. The trained agent, your custom answers, your guidance and your tasks all carry over if you move between any of the five (Zendesk, Intercom, HubSpot, Freshdesk, Gorgias). Almost nobody runs on every one of those at once, but if you move between any two of them, the agent you spent months teaching comes with you.
CoSupport's list points in a different direction. Their integrations page names Zendesk, Freshdesk, Zoho Desk, Intercom and Salesforce, and their 2.0 release notes add HubSpot and Pylon.
Gorgias appears on none of it: no integrations page entry, no release-note mention, nothing in either product file. Their published roadmap has more integrations coming in Q3 2026, unnamed.
Our five arrive as approved marketplace apps. CoSupport has no marketplace listing on Zendesk, Freshdesk, Intercom or Shopify, so every one of their integrations is a direct API connection you set up yourself. That's a different conversation with whoever owns your helpdesk.
If your helpdesk is Zoho Desk, Salesforce or Pylon, CoSupport reaches you and My AskAI's integrations do not. For a Zoho Desk team, that should decide the whole comparison.
Does CoSupport AI or My AskAI have any other AI features?
TL;DR: CoSupport has a whole second AI product here, a business intelligence copilot that turns your conversation data into answers inside Slack and Teams, plus a translator embedded natively in five of the seven helpdesks it supports. My AskAI's extras are narrower but cheaper to meter: per-ticket tagging, image reading, and CSAT scored on every conversation.
CoSupport takes this one, mostly on translation reach.
Tagging
Our AI Tagging works off the tags your helpdesk already has. Each existing tag gets expanded into a full written definition you can review and edit, so classification works on meaning instead of keyword matching, and every arriving ticket is assigned against those definitions across up to three attributes at $0.05 per attribute.
Each tag then carries its own reply setting: the AI replies directly, replies as an internal note, or is blocked from replying at all. It runs on Zendesk, Intercom, Freshdesk and Freshchat.
CoSupport's equivalent is smart triage plus their workflow system. That's routing logic doing the job a tag taxonomy does on our side.
Agent translation
CoSupport's AI Translator is a distinct product. It covers 40+ languages, tolerates typos and abbreviations, translates both the incoming ticket and the agent's reply inside the helpdesk, and is trained on your brand tone.
It's natively integrated with five of the seven helpdesks CoSupport supports: Zendesk, Freshdesk, Zoho Desk, Intercom and Salesforce (HubSpot and Pylon arrived in 2.0 and aren't on the translator's published list). SupportYourApp's page cites 60+ languages under a custom configuration.
Ours is narrower. My AskAI auto-detects 95 languages per message and replies in the customer's language by default, which covers the customer-facing half well. Agent-facing Live Translation, where the conversation is translated into your agent's language as an inline note and their reply translated forward, runs on Intercom at $0.05 per ticket.
So on agent-facing translation their reach is five helpdesk surfaces (Zendesk, Freshdesk, Zoho Desk, Intercom and Salesforce) to our one. That gap is the main reason this category goes to them.
Sentiment and CSAT
Insights is our answer on this axis. It scores AI CSAT on 100% of conversations, where a survey gets you 2-10%, groups every conversation into topics, tracks resolution time and handover rates, and emails you when a new topic emerges across three or more similar conversations. You can export the lot to CSV or Sheets.
CoSupport's analytics run through their home dashboard with PDF export, and their workflows can trigger on tone, which is the closest thing they document to sentiment routing.
Add the Business Intelligence copilot on top of the translator and this category is theirs. Per-ticket tagging, image reading and CSAT on every conversation are what we put against it.
What about security, is CoSupport AI more secure than My AskAI?
TL;DR: Each holds a top-tier certification the other doesn't. My AskAI is SOC 2 Type II certified, which is the question most North American procurement teams ask first. CoSupport is ISO 27001 certified and runs one dedicated server per client, with an on-premises option.
If you're the person pulled into this deal in week three to bless it, start with the certifications.
My AskAI is SOC 2 Type II certified and GDPR compliant. Data is encrypted with AES-256 at rest and TLS in transit, every customer runs in isolated containers, and your data is never used for model training or for anything beyond serving your own tickets.
Our live trust report carries the current control status, and Enterprise plans include a contractual 99.99% uptime SLA. The security page has the summary if you want to forward one link.
CoSupport's security page states that they hold ISO/IEC 27001 certification. They also cover GDPR with full data subject rights support and CCPA/CPRA with right to know, delete and opt out, and they publish a DPA with a named data protection officer.
Their isolation model is their strongest card. Their security page says each customer runs in a private server environment, with one client per server to remove cross-tenant risk and keep workspace data separated.
Data is encrypted at rest and in transit, anonymized before model training, and you can deploy in their cloud or on your own premises (on-premises is one of the four things on their side with no equivalent from us). They also state that all security features are standard and included across all plans, so none of it is an enterprise upsell.
Their sub-processors are Google LLC for cloud in the USA and Europe, DigitalOcean in the Netherlands, and OpenAI in the USA, which is the list your data protection officer will want.
SOC 2 Type II is ours, and most North American procurement teams treat it as a yes/no gate. ISO 27001, single-tenant infrastructure and an on-premises option are theirs.
Whichever of those your reviewer asks for first will decide it. If you want the wider checklist, we wrote up the 12 questions worth asking any AI vendor.
Which costs more, CoSupport AI or My AskAI?
TL;DR: CoSupport bills from $0.19 for every ticket the AI resolves; we bill about $0.10 for every ticket it touches. So at low automation they're cheaper and at high automation we are, and the two invoices cross at a 68.4% resolution rate on 10,000 tickets a month.
Pricing is the only category here whose answer changes as your AI gets better.
The pricing model
Both products are a layer on top of the helpdesk seats you keep paying for either way, so those cancel out and this is AI charge against AI charge.
CoSupport's rate card has three ways to buy:
- Resolution-based, from $0.19 per resolved ticket. You pay only for tickets the AI resolves, unsolved tickets cost nothing, and the fee per resolution drops as volume rises.
- Server-based, from $99 a month (their "most popular" card). Unlimited AI responses on a flat monthly fee priced to your ticket volume, aimed at high, steady volume.
- Response-based, from $0.04 per AI-generated reply. Same volume-discount mechanic.
They also state no setup fees and no long-term contract, and they back the whole thing with a written guarantee: 60% AI resolution by day 60, or a full refund of every paid day, on every plan.
My AskAI charges per ticket the AI touches, whatever the outcome. Pro is $199 a month with 1,000 tickets included and a 5,000 a month ceiling; Scale is $499 with 2,000 included and $0.10 per ticket after that; Enterprise starts at $999. A chat ticket costs about $0.10 and an email ticket about $0.15, and there's a 30 day free trial with all features unlocked, unlimited tickets and no credit card.
At $0.19 a resolved ticket CoSupport is one of the cheapest agents I've priced in this market. The difference is which direction each invoice moves as the AI gets better.
Per-resolution pricing charges you most when it's working best. Every point of automation you gain converts into another line on the invoice, so you end up hoping the resolution rate doesn't climb too fast, or rationing what you point the AI at.
A flat per-ticket model does the reverse. We charge about $0.10 a ticket whether the AI resolves it or not, so as your rate climbs from 40% to 60% to 75%, the bill doesn't move and the improvement accrues to you.
Operators say the same thing about per-outcome billing generally, well beyond this pair of vendors. One team building their own agent posted their week-one numbers at 39.5% deflection, so early rates start modest and climb, taking your invoice with them on a per-outcome plan.
"Budget unpredictability, lack of control over outcomes and all the complications when customers don't fully follow through on their side."
u/ProductFruits, in an r/B2BSaaS thread on outcome-based pricing
One of our own customers made this exact call before signing. RecruitCRM evaluated Intercom Fin and walked, because the $0.99 per resolution pricing just didn't make economical sense for them, then went on to run 68% AI resolution on Intercom with us.
If the category itself is new to you, we have explainers on outcome-based pricing and usage-based pricing, plus a wider look at how AI customer service vendors bill.
The overall cost
Here's the arithmetic on 10,000 chat tickets a month.
My AskAI Scale is $499 base plus 8,000 tickets beyond the 2,000 included at $0.10, which is $499 + $800 = $1,299 a month, flat, at any resolution rate. CoSupport is $0.19 multiplied by however many tickets the AI resolves.
AI resolution rate | CoSupport AI at $0.19 per resolved ticket | My AskAI Scale, $499 + 8,000 at $0.10 | Cheaper |
50% | 5,000 resolved = $950 | $1,299 | CoSupport AI, by about 27% |
68.4% (crossover) | 6,837 resolved = $1,299 | $1,299 | Level |
75% | 7,500 resolved = $1,425 | $1,299 | My AskAI, by about 9% |
85% | 8,500 resolved = $1,615 | $1,299 | My AskAI, by about 24% |
The crossover falls out of one division: $1,299 ÷ $0.19 = 6,836.8 resolved tickets, which is 68.4% of 10,000.
So below roughly 68% resolution, CoSupport's invoice is smaller than ours. At 50% automation they come in around $350 a month cheaper on the same volume. If you're early in your AI rollout, or your ticket mix caps out in the fifties, they are the better-value option.
At 85% on 10,000 tickets their bill is $1,615 against our $1,299. On the vendor's own published performance figure, a successful deployment ends up on our side of the line.
Three caveats on that math:
- $0.19 is a "from" rate, and their card says the fee per resolution drops as volume rises. That pushes the crossover to the right. We can't say how far, because the discount tiers aren't published.
- The server-based "from $99 a month" model can't be modeled at all without a quote, since it's a flat fee priced to your ticket volume. That's their buying motion showing through.
- Our $0.10 is the chat rate. Email tickets run about $0.15, so an email-heavy queue moves our line up and the crossover down.
For context, the median across 195 rated AI support deployments is around 70%, so the 68.4% crossover sits just below where the field operates. Run your own volume through the calculator before you trust my worked example, and if you want the full one-sided breakdown of CoSupport's invoice, our guide to their pricing and limits sets out every line of it. Ours is in the My AskAI pricing explainer.
Conclusion - should I choose CoSupport AI or My AskAI?
TL;DR: My AskAI wins for teams on Gorgias, teams whose procurement asks for SOC 2 Type II, and teams that want to start today without a sales call. CoSupport wins for teams on Zoho Desk, Salesforce or Pylon, teams who want a model trained only on their data, and teams running under about 68% automation.
If you're running Zendesk, Intercom, Freshdesk, Gorgias or HubSpot and you want to be answering your own tickets before anyone books a call with you, My AskAI is the one to take. The condition that flips it is the helpdesk itself: on Zoho Desk, Salesforce or Pylon, CoSupport AI is the only one of the two that reaches you, and nothing else on the card outweighs that.
The eleven scored categories:
My AskAI | CoSupport AI | ||
Modes | 8/10 | 8/10 | Tie |
Ease of setup | 9/10 | 7/10 | My AskAI win |
Training/Integrations | 8/10 | 8/10 | Tie |
Answer Quality | 8/10 | 8/10 | Tie |
Improving | 8/10 | 8/10 | Tie |
Features | 8/10 | 8/10 | Tie |
Price | 8/10 | 8/10 | Tie |
Customization | 7/10 | 9/10 | CoSupport AI win |
Lock-in | 8/10 | 7/10 | My AskAI win |
Other AI features | 7/10 | 8/10 | CoSupport AI win |
Security | 8/10 | 8/10 | Tie |
Two wins each and seven ties. CoSupport's 2.0 release closed most of the connector gap, added an agentic actions API and dropped a per-reply decision log into the product, which is why Training/Integrations, Features and Improving come out even.
We still separate on four things: a self-serve install with a trial you can start without a call, SOC 2 Type II, Gorgias, and an invoice that doesn't rise as your resolution rate does.
Choose CoSupport AI if:
- Your helpdesk is Zoho Desk, Salesforce or Pylon, which My AskAI does not deploy into.
- You want a model and a server dedicated to you alone, or an on-premises deployment.
- ISO 27001 is the certification your procurement team asks for.
- Your automation rate is under about 68% and looks likely to stay there, because below that line their invoice is smaller than ours.
- You'd rather a vendor ran the setup with you on a call than do it yourself.
- You want a business intelligence copilot reading your conversation data in Slack or Teams, which has no My AskAI counterpart.
If none of those are you, choose My AskAI: you're on Gorgias, your security reviewer asks for SOC 2 Type II first, you want to be live on your own tickets this afternoon on a 30-day trial with no card, and you want the bill to stay still as the AI gets better. At the resolution rate CoSupport publishes for 2.0, we come in cheaper. The numbers behind that are in our reviews and case studies, including TravelJoy going from 24% to 80% AI resolution on Zendesk.
If you want the wider field, we keep a roundup of CoSupport AI alternatives. And if Zoho Desk is the reason CoSupport is on your shortlist at all, our Zoho Desk comparison is the more useful page for you.
FAQs
Can My AskAI replace CoSupport AI on Zendesk, Freshdesk or Intercom?
Yes, on all three: both products deploy into Zendesk, Freshdesk and Intercom, so a swap means disconnecting one agent and connecting the other, with your helpdesk untouched. The install mechanism differs, though: ours goes in as an approved app from each helpdesk's own marketplace, theirs as a direct API connection with no marketplace listing.
Zoho Desk, Salesforce and Pylon are the exception, since CoSupport reaches those and our integrations do not. Before you swap, dig out your Zendesk macro library: Custom Answers imports it, so the scripted replies you've already written come across intact.
What can each AI agent be trained on?
The two lists are close after CoSupport's 2.0 release added five knowledge connectors (which took their published connector count from 7 to 15).
Source | My AskAI | CoSupport AI |
Help center, website, file uploads, manual Q&A | ✅ | ✅ |
Historic tickets | ✅ (5,000 by default) | ✅ |
Notion, Confluence, Google Drive, SharePoint, OneDrive | ✅ | ✅ (added in 2.0) |
Dropbox | ✅ | ❌ |
Live backend data via API | ✅ | ✅ |
Mark a source internal-only | ✅ | ❌ |
Marking a source internal-only does more for your agent than any connector count. Feed the agent a refund policy or an escalation rule that no customer will ever see, and you change what you can safely train it on at all.
How long does setup take and do we need developers?
My AskAI is a 10-15 minute marketplace install, no developer, on a 30 day trial with no credit card. CoSupport says a standard integration goes live in under 10 minutes and a Product Hunt user has corroborated that on Zendesk, while their published time-to-value across six client case studies runs from 2 days to about a month and a half. Stage one of their onboarding is a discovery call, and the pilot that follows runs days 5 to 30 at no charge with 1,000 free responses.
Neither product needs a developer for a standard helpdesk integration (both do if you're wiring the AI into your own APIs), and in our experience the real timeline comes down to how much of your knowledge is already written down.
Which costs less at 10,000 tickets a month, My AskAI or CoSupport AI?
It depends entirely on your resolution rate, and the two cross at 68.4%.
My AskAI | CoSupport AI | |
Pricing model | Flat, per ticket the AI touches | Per ticket the AI resolves |
Headline rate | $0.10 per chat ticket on Scale (email about $0.15) | From $0.19 per resolved ticket |
10,000 tickets a month | $1,299 at any resolution rate | $950 at 50%, $1,425 at 75%, $1,615 at 85% |
Free trial | 30 days, all features, no card | 30-day pilot, 1,000 free responses, arranged on a call |
Below about 68% resolution CoSupport is the cheaper option; above it we are, and the gap widens as your rate climbs. Their $0.19 is a "from" rate that drops with volume, which pushes the crossover to the right by an amount they don't publish. I'd put your own last three months through this, because a round 10,000 hides the channel mix: email puts our rate nearer $0.15 and pulls the crossover down with it.
Can they handle multilingual support and agent translations?
Both do, and they reach further on the agent-facing side. CoSupport's AI Translator covers 40+ languages, tolerates typos, and is natively integrated with five of the seven helpdesks it supports: Zendesk, Freshdesk, Zoho Desk, Intercom and Salesforce (HubSpot and Pylon arrived in 2.0 and aren't on the translator's published list yet). My AskAI auto-detects 95 languages per message and replies in the customer's language by default, and our agent-facing Live Translation runs on Intercom at $0.05 per ticket.
So the customer half is covered either way, and whether your own team needs to read and answer in their language is where their five surfaces beat our one.
Which one is SOC 2 Type II certified?
My AskAI. We're SOC 2 Type II certified and GDPR compliant, with AES-256 encryption at rest, TLS in transit, isolated containers per customer and a live trust report. CoSupport holds ISO/IEC 27001 along with GDPR and CCPA/CPRA compliance, runs one dedicated server per client (their stated reason is that a one-client, one-server setup removes cross-tenant risk outright), and has an on-premises deployment option, all detailed on their security page. Which one you need is usually decided for you by your security reviewer, so get that requirement in writing before you shortlist on anything else here.
Can I sign up for either without talking to sales?
With My AskAI, yes: sign up, install the app from your helpdesk's marketplace, and use the 30 day trial with every feature unlocked and no credit card. CoSupport publishes its rates, but all three cards on its pricing page call to action with "Get a Quote" and the first stage of its onboarding is a discovery call, so their 30-day pilot gets arranged for you on that call. Running both side by side on your own tickets means planning around that asymmetry: ours can be answering this afternoon, and theirs starts whenever the calendar invite lands.
Will I be locked in to one helpdesk?
No. Neither of these is a helpdesk, so the lock-in worth worrying about is whether a trained agent survives a migration, and it does on both sides as long as your next helpdesk is on that vendor's list. Ours carries your agent, Custom Answers, Guidance and Tasks across Zendesk, Intercom, Freshdesk, Gorgias and HubSpot (seven surfaces, because Zendesk Support Inbox, Zendesk Messaging and Freshchat each install separately). Theirs covers Zendesk, Freshdesk, Intercom, Zoho Desk, Salesforce and, from 2.0, HubSpot and Pylon.
Answer it for the helpdesk you might move to: Gorgias is missing from their list, and Zoho Desk, Salesforce and Pylon are missing from ours.
