Case Study
How a crypto-tax company hit 53% AI resolution on Intercom
A crypto-tax software company runs AI customer support on Intercom, resolving 53% of ~951 monthly tickets at 82% CSAT and saving ~42 hours a month.
Author
Mike Heap (page 13 of 17)
Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.
Posts: Mike Heap
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Case Study
How a group-payments platform runs AI support inside Zendesk
A group-payments platform runs My AskAI as a Zendesk copilot across ~1,600 tickets a month, with Self-Learning drafts now behind about 1,200 replies.
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Case Study
How a trading platform handles 105,000 support tickets a month with AI
High-volume AI customer support in action: a trading platform resolves 73% of ~105,000 monthly Intercom tickets, at 68% CSAT and ~5,650 hrs saved.
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Case Study
How GiveCard achieves 95% AI resolution, saving 20 hours each month
GiveCard, a fintech disbursements platform, resolves 95% of its monthly Zendesk tickets with AI at 90% CSAT, saving ~20 hours a month. Here's how.
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Case Study
How Honeygain achieves 90% AI resolution, saving 507 hours each month
Honeygain hit a 90% Zendesk AI resolution rate, holding 78% AI CSAT across ~3,400 monthly tickets and saving around 507 hours a month. Here's how.
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Case Study
How Inspire Uplift saves 105 hours a month on 6,100 marketplace support tickets
Inspire Uplift's ecommerce customer service automation: ~6,100 monthly Zendesk tickets, ~1,300 AI-drafted replies, 66% CSAT and 105 hours saved each month.
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Case Study
How a telehealth provider resolves 72% of its support tickets with AI, saving 142 hours a month
A telehealth provider resolves 72% of ~2,600 monthly Gorgias support tickets with AI, holding 75% AI CSAT and saving around 142 hours every month.
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Moving to AI First Support
What is per-conversation pricing? Definition and how it works
Per-conversation pricing charges a flat fee each time a customer opens a chat with your AI, no matter the message count or outcome. Here's how it works.
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Moving to AI First Support
What is Usage-Based Pricing? Definition, Examples, and How AI Vendors Bill For It
Usage-based pricing charges for what you actually use, not seats or outcomes. Here's how it works, the common models, and how AI vendors bill per ticket.
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Moving to AI First Support
What Is a Good AI Resolution Rate? Benchmarks From 195 Real Deployments
Everyone asks "what's a good AI resolution rate?" and gets a hand-waved number. We pulled real data from 195 deployments across 38 vendors. Here's the truth.
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Moving to AI First Support
How to Automate Customer Service: A Ticket-by-Ticket Playbook
Most guides give you a flat list of things to automate. The order is the whole game. How to automate customer service in three tiers: knowledge, data, action.
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Moving to AI First Support
What is an AI copilot? Definition, uses, and copilot vs AI agent
An AI copilot helps a support agent reply faster by drafting answers and looking up customer data, while the human stays in control of the send.
Changelog
My AskAI - May 2026 Changelog
May 2026 in My AskAI: Echo, the in-product AI agent, lands in your dashboard, plus new spam filters so your AI agent ignores tickets you don't want answered.
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Moving to AI First Support
The 7 Most Common AI Customer Service Mistakes (and How to Avoid Them)
The most common AI customer service mistakes trace back to one: treating it as set-and-forget. Here's the operator's fix for each of the 7, with real numbers.
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Moving to AI First Support
How long does it take to implement AI customer service? (rollout plan)
Vendors say 'minutes', enterprises say 'months'. The real AI customer service implementation timeline is a trade-off you control, from day one to a few months.
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Alternatives
8 Best My AskAI Alternatives (2026)
Looking for a My AskAI alternative? We compare 8 options on integrations, pricing, and exactly where each one beats My AskAI (and where it doesn't).
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Moving to AI First Support
What is Autonomous Resolution? Definition, How It Works, and What Counts
Autonomous resolution is a support ticket an AI handles end-to-end, no human, where the issue is actually solved. Here's what counts, and what doesn't.
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Moving to AI First Support
AI customer service pricing models: how 20 vendors actually charge
Every vendor quotes a per-resolution rate, the least useful number on the page. How 20 AI customer service pricing models really work, and what each counts.
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AI in Action
What are Agentic Workflows? A Plain-English Definition + Examples
An agentic workflow is a multi-step procedure an AI runs end-to-end: picking tools, asking the right questions, finishing the job. Here's what good looks like.
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Case Study
How a baby-textiles brand hit 72% AI resolution on Gorgias
A DTC baby-textiles brand resolves 72% of ~1,000 monthly Gorgias tickets at 94% AI CSAT, saving ~59 hours a month across several European markets.
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Moving to AI First Support
Containment vs deflection vs resolution: three metrics, decoded
Containment, deflection, and resolution aren't the same metric. Here's the decoder: what each measures, the formulas, and the one number to report on.
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Case Study
How a footwear brand hit 95% AI resolution on Freshdesk
A footwear brand resolves 95% of ~5,300 monthly tickets with AI at 90% CSAT, saving ~422 hours a month across Freshdesk and the chat widget.
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Moving to AI First Support
Per-conversation vs per-resolution: AI pricing models compared
Per-conversation or per-resolution? Both AI pricing models look similar, until your resolution rate climbs. Here's which one favours which buyer.
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Case Study
How a Shopify subscription platform hit 63% AI resolution
A Shopify subscription platform resolves 63% of ~2,200 monthly Intercom tickets at 77% AI CSAT, saving roughly 705 hours of merchant-support time a month.
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