Blog
The latest blog posts, articles and case studies from My AskAI — the easiest way to create your own AI customer service agent for your SaaS, marketplace or e-commerce business.
Moving to AI First Support
AI-to-human handoff is the structured transfer of a conversation from an AI agent to a human. Here's when it fires, how it works, and how to spot a bad one.
Case Study
A DTC comfort-hosiery brand runs My AskAI as a Gorgias copilot on ~2,400 tickets a month, with live Shopify and User Data API lookups behind each draft.
Knowledge Tools
AI agent knowledge base writing decides your resolution rate more than your AI vendor. 12 patterns across 3 layers, and every one helps humans too.
Moving to AI First Support
Outcome-based pricing charges for results, not seats. Here's how AI vendors count outcomes, where the model breaks, and the usage-based alternative.
Case Study
Barn Owl resolves 47% of ~700 monthly Gorgias tickets with AI, holds 80% AI CSAT and saves ~27 hours every month at sub-1k AI volume. Here's how.
Moving to AI First Support
AI hallucination is when an AI states something false with confidence. Here's why it happens, real examples, and how customer-support AI prevents it.
Case Study
Sofar Sounds runs ~750 monthly Zendesk tickets through AI triage. 85% CSAT, 16 hours saved, and most tickets deliberately escalated to humans.
Moving to AI First Support
Self-learning AI is an AI agent that updates its own knowledge from new tickets and human replies. How it works in customer service, and what good looks like.
Moving to AI First Support
Most "best AI agent" lists are vendor fluff. Here are the 13 AI customer service agents that actually ship, scored honestly on cost, integration, and accuracy.
Glossary
Historical ticket training teaches AI support agents from past resolved tickets. How it works, vendor differences, benchmarks, and what most guides get wrong.
Case Study
Apartment List resolves 76% of ~1,582 monthly Zendesk tickets with AI — 97% AI CSAT and saving ~101 hours every month. Here's how.
Alternatives
Fini AI charges $0.69/resolution with a $1,799/mo Growth minimum. Here are 8 alternatives ranked on integrations, pricing & action depth.
Changelog
We wanted to share what we’ve been working on in April with you, your AI agent can now ‘see’, reading images sent to it in Freshdesk, we’ve also made some updates to our Shopify and Gorgias integrations and improve Insights performance.
Alternatives
CoSupport AI starts at $99/month with limited integrations. These 7 alternatives offer broader helpdesk support and transparent pricing, from $0.10 a ticket.
Alternatives
Help Scout AI charges $0.75/resolution and can't take actions or learn from past tickets. My AskAI starts at $0.10 a ticket. 7 alternatives compared.
Alternatives
Aissist charges $0.09 per interaction, billed per message rather than per conversation. These 7 alternatives offer clearer pricing from $0.10 a ticket.
Alternatives
DigitalGenius starts at ~$1,000/month with custom quotes and no free trial. 7 alternatives with transparent pricing, from $0.10 a ticket.
Alternatives
Decagon AI publishes no rate and contracts run from ~$105K/year, with ~6 weeks to deploy. These 8 alternatives offer $0.10/ticket pricing and setup in minutes.
Alternatives
Ada AI starts at ~$30K/year and requires Zendesk or Salesforce. These 8 alternatives offer transparent pricing from $0.10 a ticket.
Alternatives
eesel AI now sells monthly credit plans from $299 for 500 tickets, and its SOC 2 is still in progress. My AskAI starts at $0.10 a ticket. 8 alternatives compared.
Alternatives
Sierra AI has no public pricing and year-one costs of $200K+. These 11 alternatives start at $0.10/ticket and go live in minutes.
Alternatives
Alhena AI costs $199/mo plus $1.20 per conversation and is built ecommerce-first. These 8 alternatives offer broader helpdesk coverage from $0.10/ticket.
Alternatives
Forethought charges ~$74,483/year with no published pricing. My AskAI starts at $0.10 a ticket. 6 alternatives with transparent costs and faster setup.
Moving to AI First Support
Yuma AI publishes pricing from $14,400/yr ($0.55/resolution floor) and skips Intercom, Freshdesk & HubSpot. My AskAI starts at $0.10 a ticket.
Set up an AI agent on your helpdesk in minutes. Pay only for the tickets it resolves.
