Gorgias
Gorgias AI Agent Pricing Explained: The $0.90 Per-Resolution Math
Gorgias AI Agent is bundled into plans from $40/mo, then $0.85 to $1.00 per extra AI interaction, also billed as a ticket. My AskAI starts at $0.10 a ticket.
Blog
The My AskAI Blog (page 12 of 17)
The latest blog posts, articles and case studies from My AskAI — the easiest way to create your own AI customer service agent for your SaaS, marketplace or e-commerce business.
Latest posts
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Moving to AI First Support
Why AI Customer Service Projects Fail (and How to Set Yours Up to Succeed)
Why do AI customer service projects fail? Almost never the AI. They fail on four setup decisions made before it answers a ticket. The operator's autopsy.
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Moving to AI First Support
How to Reduce WISMO Tickets (Beyond a Tracking Page)
Most teams "reduce" WISMO tickets with a branded tracking page and keep the hard half. Here's the WISMO Ladder we use to actually resolve them.
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HubSpot
HubSpot Breeze AI Pricing Explained: What Service Hub's AI Agent Really Costs
HubSpot Breeze AI pricing is $0.50 per resolved conversation, on a $90+/seat Service Hub plan. My AskAI starts at $0.10 a ticket. What 10k tickets cost.
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Moving to AI First Support
AI vs Human Support: When to Use Each (the Decision Framework)
Most teams treat AI vs human customer service as one switch, the wrong question. Here's the three-mode framework we use to route each ticket to a real answer.
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Moving to AI First Support
How to Train AI on Your Knowledge Base (Without "Training" Anything)
Most teams think training an AI on their knowledge base means fine-tuning a model. It doesn't. Here's what it actually takes to get good answers.
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Moving to AI First Support
The First 90 Days of AI Customer Service: A 30/60/90 Plan
AI customer service goes live in minutes; a real resolution rate takes a quarter. Here's the 30/60/90-day plan: what to do, measure and expect each month.
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Intercom
Intercom Fin AI Pricing Explained: The $0.99 Per Outcome Math (Plus Seat Fees)
Intercom Fin pricing is $0.99 per outcome (on a $49/mo base plan) plus $29-$132 per seat. My AskAI starts at $0.10 a ticket. Real cost at 1k, 10k, 50k tickets.
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Moving to AI First Support
AI Customer Service KPIs That Actually Matter (and the 5 to Stop Leading With)
Most AI support dashboards lead with deflection rate, a proxy. Here are the AI customer service KPIs that actually predict ROI, and 5 to stop tracking.
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Zendesk
Zendesk AI Pricing Explained: AI Agents, Copilot & Advanced AI Cost
Zendesk AI pricing isn't just $50/agent. Add $1.50-$2 per AI resolution on top of a $55-$169 Suite seat. Here's the real cost at 1k, 10k & 50k tickets.
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SaaS
8 Best AI Customer Service Tools for SaaS (2026)
SaaS support is plan changes, API errors, and an endless "how do I?" tail. We compared the 8 best AI customer service tools for SaaS on what decides a rollout.
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Moving to AI First Support
How to build an AI-first customer support team that scales
Most teams build a customer support team by hiring agents to match volume. An AI-first team flips that: fewer tier-1 hires, more senior humans, one new role.
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Moving to AI First Support
The Hidden Costs of AI Customer Service (and How to Find Them Before You Sign)
The hidden costs of AI customer service never make the pricing page: setup, integrations, escalation, upgrade fees, oversight. Price them before you sign.
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Moving to AI First Support
Resolution-based pricing, explained: what actually counts as a "resolution"
Resolution-based pricing sounds simple: pay only when the AI resolves a ticket. But the vendor defines "resolved," and that quietly decides your real bill.
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Moving to AI First Support
What is deflection rate? The formula, benchmarks, and what it misses
Deflection rate is the % of support contacts handled before they reach a human. Here's the formula, what counts, real benchmarks, and why it isn't resolution.
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Moving to AI First Support
What is an AI Chatbot? Definition, Types, and How It Works
An AI chatbot is software that holds a natural-language conversation, using AI to understand and answer. Here's how it works, the types, and chatbot vs agent.
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Moving to AI First Support
What is Time to First Response (TTFR)? Definition, Benchmarks, and How to Measure It
Time to first response (TTFR) is how long a customer waits for a first reply. Here's how to measure it, what good looks like, and why AI is breaking it.
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Moving to AI First Support
What is Containment Rate? Why It's Not the Same as Resolution Rate
Containment rate is the % of tickets an AI closes without a human, even if the customer gave up. Here's the formula, benchmarks, and what to track instead.
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Moving to AI First Support
What is Ticket Auto-Tagging? Definition and How It Works
Ticket auto-tagging is when AI reads each support ticket and applies the tags automatically. How it works, what good looks like, and what it costs.
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Moving to AI First Support
The AI Customer Service Vendor Selection Checklist
How do you choose an AI customer service vendor? Not on the demo. Here's the buyer-side scorecard, on cost, security and real-ticket quality, to run first.
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Moving to AI First Support
What is Multi-Brand Customer Support? Definition and How It Works
Multi-brand customer support means handling several brands from one support setup, each with its own voice, knowledge and routing. Here's how it works with AI.
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Case Study
How a consumer AI assistant hit 40% AI resolution on Zendesk
A consumer AI-assistant app resolves 40% of ~1,200 monthly Zendesk tickets at 77% AI CSAT and saves ~41 hours a month. Here's how they set it up.
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Case Study
How a creator-payments platform runs AI copilot inside Zendesk
A creator-monetization platform runs My AskAI as a Zendesk copilot, drafting answers on ~1,400 tickets a month with a human on every single reply.
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Case Study
How a crypto-tax company hit 53% AI resolution on Intercom
A crypto-tax software company runs AI customer support on Intercom, resolving 53% of ~951 monthly tickets at 82% CSAT and saving ~42 hours a month.
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