Case Study
How Edel Optics achieves 79% AI resolution, saving 150 hrs each month
Edel Optics jumped from 25% to 79% AI resolution with one change: plugging in live customer data. 92% CSAT. In German. Across multiple languages.
From the team
Case Study (page 2 of 2)
Posts: Case Study
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Case Study
Swytch: How My AskAI helps deflect over 4,050 support queries every month
Swytch sells e-bike kits and deflects 4,050+ support tickets a month with AI. Their secret? Treating the AI like a new hire that never stops learning.
Intercom
Freecash: How My AskAI resolves over 70k support queries every month
70,000 tickets a month. 82% resolved by AI. Freecash tested Intercom Fin first — then switched. The cost difference was... significant.
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HubSpot
Zeffy: How My AskAI helps Zeffy Keep Their Ticket Volume Down and Fundraising Free
Zeffy tested 8 AI vendors with 200+ questions. Only one passed. Now they deflect 84% of tickets with a 7-person support team. Here's how.
Case Study
Customer.io: How My AskAI Helps Customer.io Grow by Doing More With Less
Customer.io tested 8 vendors with 200+ questions. My AskAI 'blew everybody else out of the water.' Now they deflect 68% of tickets automatically.
HubSpot
Zinc: Using My AskAI to reduce support tickets by 68%, overnight
Zinc went live with AI support in minutes — not weeks. Now 68% of queries resolve automatically with 97% CSAT. They didn't need to hire a replacement.
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