Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
Table of Contents
- Get To Know: Intercom, Zendesk, My AskAI
- What is Intercom?
- What is Zendesk?
- What is My AskAI?
- Intercom vs Zendesk vs My AskAI: Features
- Intercom Key Features
- Zendesk Key Features
- My AskAI Key Features
- Intercom vs Zendesk vs My AskAI: Pricing Plans
- Intercom Pricing Plans
- Zendesk Pricing Plans
- My AskAI Pricing Plans
- Wrap Up
Get To Know: Intercom, Zendesk, My AskAI
What is Intercom?
What is Zendesk?
What is My AskAI?
Intercom vs Zendesk vs My AskAI: Features
Intercom Key Features
- AI-enhanced shared inbox:Agents can work and collaborate better with a centralized workspace containing all messages, tickets, and data. With the help of Fin AI, you can summarize customer messages in bulleted highlights, compose replies with appropriate tone, and automate writing ticket titles.
- Omnichannel communication:Agents’ response routes to the communication channel used by the customer. Suppose someone sends a message via WhatsApp; the agent can respond through the workspace while automatically routing the response to WhatsApp.
- AI chatbot:Use Intercom’s automation builder to create customizable chatbots that respond to basic customer queries and concerns. Chatbots can be trained in 43 different languages.
- Proactive support:Send targeted, in-context messages like product tours and compelling outbound messages to customers while they browse your website or mobile app.
Zendesk Key Features
- Omnichannel helpdesk software:Manage customer tickets whether via email, in-app chat, social media, voice, or phone SMS using Zendesk’s one-stop helpdesk platform. All queries land on a single dashboard that supports omnichannel response.
- Collaborative agent workspace:Agents (even from different teams) can effectively collaborate using Side Conversations. Provide access to other staff so they can help resolve tickets faster.
- Create Macros:Make canned or templated responses so your agent can immediately entertain numerous customers having the same concerns. Instead of composing a reply within minutes, let your agents respond within seconds.
- AI-assisted Customer Support:Let generative AI boost your agent’s performance. Zendesk bots can detect customer intent and provide suggestions so agents can quickly respond with the appropriate tone. AI-powered triage tools also save your agent time from manually sorting and prioritizing messages and tickets. Bots can also recommend articles the agent can share with customers for self-service.
My AskAI Key Features
- Quick and easy setup process:Build your business’s AI assistant within minutes by simply uploading internal company content. You can upload20 file types,including PDF, XLSX, CSV, DOCX, and TXT. You can also connectcompany online data sourcessuch as Google Drive, Notion, and Dropbox.
- 24/7 Internal or Customer Support AI Assistant:My AskAI’s assistants can respond to customer queries 24/7 by referring to your training data. Every response comes with four relevant verified sources to give users further information. You can also create anInternal Assistantwith high-level knowledge of your internal docs and wiki, so your team won’t have to spend time scouring over your business’s files and data.
- Multilingual AI assistant:Develop AI assistants in 95 different languages to assist anywhere in the globe.
- Seamless Integration: Add your AI assistant to other productivity tools such as Freshdesk, Slack, Hubspot Chat, anddozens more.You can also embed your AI assistant into your website by copying a one-line code.
- Craft Custom Answers:Improve your assistant’s capabilities by giving AI more information about specific queries. You can also “adjust” your assistant’s responses to improve their preciseness.
- Automatic Knowledge Sync:If new pages are added to your website, My AskAI can automatically sync these changes every week. Of course, you can also manually add web pages before the scheduled sync.
Intercom vs Zendesk vs My AskAI: Pricing Plans
Intercom Pricing Plans
Zendesk Pricing Plans
My AskAI Pricing Plans
Wrap Up
Written by
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.