Alex RaineyAlex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
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Feb 21, 2024 11:37 AM
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Feb 14, 2024
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intercom-vs-myaskai
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Firms with excellent customer support generate 5.7 times more revenue than subpar ones. Unless you want your business to flop, you must prioritize improving customer support.
Speaking of “improvement,” there’s only one foolproof and cost-effective solution nowadays: technology. AI-powered customer support tools, like Intercom and My AskAI, can revamp your support service’s efficiency, speed, and productivity, leading to maximum customer satisfaction.
But which AI tool is perfect for your business?
In this guide, we’ll compare Intercom vs. My AskAI so you can see their difference in terms of functionalities and pricing or check if these software perfectly complement one another.
What is Intercom?
Intercom is an online communication software that helps businesses connect and interact with customers.
Think of it as a one-stop business messenger with a centralized inbox, so your agents have omnichannel communication with customers via email, live chat, or phone. It also fosters efficient team collaboration by consolidating messages, tickets, queries, and data in a single workspace.
Key Features
- Centralized shared inbox: Handle tons of customer conversations with a single workspace for all team members. You can customize the inbox’s layout, activate its dark mode, or create canned replies for quick response.
- AI-powered writing assistant: Improve your conversations with customers with Fin AI. It can summarize messages using bullet points, adjust your reply’s tone, translate text to 10 languages, and check grammar and spelling.
- Omnichannel conversations: All messages from email, social media, phone, and live chat route directly to your centralized inbox. You can respond to these messages right away without having to switch to another application. For instance, if a conversation begins through email and shifts to social media, you can easily toggle between communication channels using Intercom’s inbox alone.
- Seamless ticketing system: Create tickets for customer concerns with a few clicks. Customers can track the progress of their tickets using a central ticket portal. You can also make back-office tickets as internal private notes for team collaboration.
Pricing
- Essential: $39 per seat/month
- Advanced: $99 per seat/month
- Expert: $139 per seat/month
Intercom’s “Essential” plan offers a shared inbox, automation tools, Fin AI compose, a ticketing system, and help center customization. Higher tiers unlock advanced features like Fin AI summarize and autofill, multilingual help center, workload management, and more.
“Essential” and “Advanced” tiers offer a 14-day free trial.
What is My AskAI?
My AskAI is a digital tool that helps businesses make AI customer support assistants. These assistants are chatbots trained with your internal company content to instantly respond to customer queries related to your business products and services.
My AskAI is a great first-line defense for customer support. Your AI assistant can address up to 75% of customer messages – both simple and complex, so your team can focus more on complicated concerns.
What’s great about My AskAI is its absolute accuracy. Creating fictitious or false information is still common among AI tools like ChatGPT. Still, My AskAI follows your training data to the tee, so every response to the customer is reliable.
Key Features
- No-code AI assistant technology: Make an AI assistant specialist for your business without stressing out your IT team. Just upload internal business content like files, URL links, or cloud storage to train your AI assistant. MyAskAI supports 20 file types, including PDF, XLSX, CSV, DOCX, and TXT.
- Around-the-clock customer support assistant: Embed your AI assistant to your website so it can respond to customer messages 24/7. Users can verify the assistant’s answers using the attached webpage source links.
- Seamless Agent Transfer: Customers can click a “Talk To a Person” option in the chat widget for quick agent handover. AI assistants can write conversation summaries that are transferred to the agent for context.
- Website Sync: My AskAI automatically syncs new pages on your website every week. You can also manually upload these pages ahead of the weekly sync.
- Internal Team Assistant: Develop your own internal AI assistant using your business’s docs and data. No need to waste time going over company files as this assistant can give you the information right away.
- Multilingual support: My AskAI can be trained in 95 different languages to address customer concerns across countries.
- App Integration: Integrate My Ask AI assistant to over 5,000 third-party apps like Microsoft Teams, Notion, Jira, Google Drive, Drift, and more.
- Real-time Customer Insights: Your AI assistant can pull out insights from your customer conversations so you can identify commonly raised issues and points for improvement.
Pricing
- Free: $0/mo
- Essentials: $13.30/mo
- Pro: $66/mo
- Enterprise: price available upon inquiry
MyAskAI’s free plan includes 50 conversations per month, 500 web pages sync, agent handover, basic analytics, and more. You can upgrade to higher plans for advanced features like file upload, private mode, weekly site sync, lead capture, and more.
Intercom vs My AskAI Comparison: Use Cases
After we provided you with an overview of Intercom and My AskAI, it seems that Intercom has an edge as an all-in-one business messenger platform. It has everything you need to manage your customer interactions: shared inbox, AI writing assistant, omnichannel communication, and a robust ticketing system.
But when it comes to first-level customer support, seamless agent handover, and internal information retrieval, My AskAI tops the chart. Its no-code-required AI assistants are all you need to deflect customer queries and elevate support service with its 24/7 instant response, multilingual capability, app integration, user-friendly setup, and advanced analytics.
Intercom + My AskAI: Will It Work?
After pitting Intercom vs. My AskAI features, we realized this: why not pick one if you can use them both? Intercom and My AskAI integration can be extremely useful to your business, as explained below.
1. Streamlined Customer Support
Intercom’s role: Use the omnichannel platform to answer customer queries requiring human intervention
My AskAI role: Add an AI assistant that will automatically respond to common customer inquiries, saving your team time and resources.
2. Intelligent Agent Handover System
Intercom’s role: Serves as your centralized workspace to address all concerns transferred to your team.
My AskAI role: Automatically routes customers that request agent handover to Intercom’s live chat service. It will also send conversation summaries to help your live agents respond promptly.
3. Improved Information Management and Dissemination
Intercom’s Role: The centralized workspace allows all CS agents to get customer data, information, and conversations easily.
My AskAI Role: Create an internal AI assistant trained from your business files and documents so your team can easily extract company-specific information.
Final Words
Intercom is an excellent customer messenger system that maximizes customer satisfaction and loyalty. Integrating My AskAI into this software can enhance your customer support up a notch by providing an AI-powered first-line defense, a seamless transition between AI and agent support, and an efficient internal knowledge base.
Sign up now for My AskAI and enhance your business’s support service today.
Written by
Alex Rainey
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
