5 Best Intercom Fin Alternatives For Exceptional Customer Support

Here are the best Intercom Fin alternatives for customer support. Find an affordable, reliable, and effective chatbot solution today.

5 Best Intercom Fin Alternatives For Exceptional Customer Support
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Jul 18, 2024 04:09 AM
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Intercom is a leading-edge support platform serving over25,000 global companies, including Amazon and Microsoft. With Intercom’s omnichannel support system, centralized inbox, and workload management features, support teams can easily deliver exceptional service.
One of Intercom’s defining features is Fin, an AI chatbot that provides 24/7 support and resolves up to 50% of customer concerns. Fin can serve multiple customers simultaneously, addressing their inquiries in a heartbeat and reducing support waiting times.
Yet, Fin has some drawbacks. Every resolved conversation costs $0.99, which adds up quickly if you have dozens of chats overnight. Its projected 50% success rate sounds unimpressive as well, implying that it’s incapable of resolving half of simple customer queries.
So, it’s totally sensible to find Intercom Fin alternatives for your customer support. This article aims to help you find the ideal fit for your business.

Top Intercom Fin Alternatives for 2024

Here are some AI chatbots with innovative features on par with Intercom’s Fin:
  1. My AskAI
My AskAIcreates AI support agents (like chatbots) that acts as the first-line defence for simple customer inquiries. My AskAI agents can respond instantly to any business-specific questions with link references for verification.
On average, My AskAI reduces around 75% of customer tickets overnight, miles better than Intercom’s Fin.
Key Features
  • Hassle-free, no-code chatbot development:Fret not if you’re no code wizard. My AskAI will only ask to add pages from your websites, knowledge bases (e.g., Google Drive, Notion), or internal company files (in file formats DOCX, XLSX, PDF, and CSV). Your AI agent will be ready in minutes after uploading these resources.
  • App integrations:You can add My AskAI to your existing live chat platforms, such as Zendesk, Intercom, and HubSpot. This allows you to manage and track chatbot conversations within your team’s CRM.
  • Seamless agent handover:For complex and urgent customer issues, the chatbot can escalate them to a human agent with the “Talk to Person” feature.
  • AI-powered internal assistant:Let your staff use My AskAI to quickly pull out business-specific information.
  • Support Insights and Analytics:My AskAI automatically runs over customer interactions and turns them into insights to see common issues you must address.
  • Powerful email assistant:My AskAI is one of thebest AI email assistantsthat can automatically generate replies to your customers’ emails.
Pricing:
Unlike Intercom’s Fin,My AskAI’s pricingis based on fixed monthly subscriptions.
Paid plans:
  • Essentials:$89/month
  • Pro:$149/month
  • Enterprise:custom-based pricing
Best for:
Businesses are looking for no-code and affordable Intercom Fin alternativesthat support seamless integration to major CRM platforms.
2. Lyro AI
Lyro is an AI-powered chatbot from Tidio, a well-known customer support software company. It can respond to basic, recurring customer inquiries in seconds, freeing your team up for other support tasks.
Key Features:
  • Conversational AI chatbot:Lyro is developed using Anthropic’s Claude, enabling it to engage customers in a human-like fashion, resolving up to 70% of daily inquiries.
  • High-accuracy responses:Lyro works solely with your data, so every response it generates is within the context of the training data provided.
  • One-second chat handoff:If customers desire to connect with human agents, Lyro can notify the agent for handoff to prepare them for chat transfer.
  • Multilingual chatbot:Train Lyro in multiple languages including French, Spanish, German, and Portuguese.
Pricing:
Before acquiring a Lyro subscription, you can try it for free with 50 conversations. Once you get the hang of it, you can avail of these paid plans:
  • Lyro AI:$39/mo
  • Tidio+:$749/mo
Best for:
Businesses that need high-accuracy and interactive AI support chatbots.
3. LiveChat AI
LiveChat AI develops GPT-powered AI chatbots that are trained with your internal content and data. Once trained, your LiveChat AI becomes an interactive chat widget for your website, Slack, or WhatsApp platforms.
Key Features
  • Instant localization support:LiveChat AI is trainable in over 95 non-English languages, providing your global customers with an around-the-clock, instant support service.
  • No-code chatbot training:To train LiveChat AI, import your help center pages and content. The platform will automatically scrape them and convert them into a vector database ready as long-term memory for your chatbot.
  • Quick agent transfer:Customers can request agent handoff for complex inquiries.
  • One-stop chat inbox:Manage live agent and chatbot conversations in a centralized inbox for transparency and monitoring.
Pricing:
As with My AskAI, LiveChat AI has a forever free plan that comes with 100 GPT4 messages and one AI chatbot. Paid plans include:
  • Basic:$39/mo
  • Pro:$89/mo
  • Advanced:$189/mo
  • Expert:$389/mo
Best for:
Businesses seeking a multilingual support chatbot.
4. Drift AI Chatbot
Drift offers AI-powered chatbots ready to engage site visitors using accurate, relevant, and highly personalized conversations.
Drift uses GPT technology to automatically generate replies and perform basic tasks such as lead nurturing, insight and analytics reporting, and multilingual support.
Key Features
  • Swift CRM Integration:With a few clicks, you can connect Drift AI to a CRM workspace such as Outreach and SalesForce.
  • GPT-powered suggested replies:Drift AI can assist your agents in providing personalized replies by assessing conversation context and website content.
  • Customizable AI support:Configure AI’s tone and voice to match your brand.
  • High-level security and privacy:Drift ensures that conversation data is not sent and stored in OpenAI. It also sets security measures to prevent AI hallucinations or violations of OpenAI’s usage policy.
Pricing:
  • Premium:$2500/mo
  • Enterprise/Advanced:Prices are available upon request.
Best for:
Businesses are looking for a one-stop AI chatbot for support service, lead generation, and analytics reports.
5. HubSpot AI Chatbot
HubSpot is a reputable marketing, sales, and support software. ItsGPT-powered, no-codeAI chatbotcan be installed on your website chat widget and respond to customer queries 24/7.
Key Features
  • Centralized shared inbox:Manage all conversations (with chatbots and live agents) using a centralized inbox you can share with your teammates.
  • Automated workflows:Let the HubSpot AI chatbot perform simple support tasks, including support ticket generation, lead qualification, appointment scheduling, and email campaigning.
  • App Integration:Add HubSpot AI chatbot to other productivity apps like SalesForce and Zapier.
Pricing:
  • Starter:$20/mo per seat
  • Professional:$100/mo per seat
  • Enterprise:$130/mo per seat
Best for:
Businesses that need AI chatbots with manageable, organized chat inboxes.

Conclusion

Why settle with Fin’s sky-high cost and lousy 50% resolution performance if there are better ones like My AskAI? Provide your website and support channels with high-performing AI support agents ready to resolve around 75% of inquiries overnight.
It’s easy to set up—add your web pages and knowledge bases. UseMy AskAIand elevate the quality of your support service today.

Start using AI customer support in your business today

Create free AI agent

Written by

Mike Heap
Mike Heap

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

Written by

Alex Rainey
Alex Rainey

Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.