Alex Rainey

Alex Rainey

Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.

Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.

Previous experience

In the year before My AskAI he built and sold No Code AI Model Builder, UCAS Statement Generator (both with his co-founder Mike), and Check UK Passport Appointments.
Before that, he was the founder, CEO and CTO of the InsurTech start-up, Pluto, raising $1.5m and developing it into the UK's #2 travel insurer on Trustpilot, and then one of the top 3 travel planning apps on the Apple App Store.
Alex started his career at the consulting behemoth Accenture, where he worked in Accenture Digital for 6 years as a Delivery Lead running prestigious and complex digital transformation and development programmes.

Education

He holds a 1st class BSc in Economics and Management from the University of Bristol.

Hobbies and interests

Alex is a keen outdoor swimmer, swimming every weekday morning in the local lido, whatever the weather. He is a dad to Olive, and a self-confessed AI and tech geek.

Contact Alex

You can find him on LinkedIn and Twitter or email him here.

Learn more

You can learn more about Alex’s background and story by visiting these links:
Interviews
Podcasts
How Intercom Uses AI to Enhance Customer Onboarding

How Intercom Uses AI to Enhance Customer Onboarding

Discover how Intercom leverages AI to offer technical onboarding calls to $150/mo accounts, enhancing customer experience and retention, unlike competitors like HubSpot and Salesforce.

Harnessing AI: Transforming Customer Service with AI Agents

Harnessing AI: Transforming Customer Service with AI Agents

Discover how AI agents are revolutionizing customer service by enhancing efficiency, reducing costs, and improving customer satisfaction. Learn why AI is the future of customer support and how top companies are leveraging it.

AI Support Agent: Seamless Multilingual Assistance

AI Support Agent: Seamless Multilingual Assistance

Discover how our AI support agent effortlessly switches languages, saving time and ensuring accuracy. Learn about the benefits of adding Hebrew support with our Pro plan.

AI Revolution: Startups Thrive with Lean Teams

AI Revolution: Startups Thrive with Lean Teams

Discover how AI is transforming startups by enabling rapid growth with minimal headcount. Learn why significant headcount growth is now a negative signal and how AI tools are reshaping roles in engineering, product management, and customer support.

Should AI Replies in Customer Support Be Labeled?

Should AI Replies in Customer Support Be Labeled?

Explore the debate on labeling AI-generated replies in customer support. Discover why transparency matters and how it impacts customer satisfaction.

Enhance Customer Support with AI Copilot Tool

Enhance Customer Support with AI Copilot Tool

Discover how our AI customer support copilot tool integrates seamlessly with Zendesk, Intercom, and Freshdesk, offering draft responses from your help docs without integration.

My AskAI's 2024 Achievements and 2025 Ambitions

My AskAI's 2024 Achievements and 2025 Ambitions

Discover how My AskAI doubled its MRR, launched new integrations, and achieved a 75% AI resolution rate in 2024. Explore their ambitious goals for 2025, including reaching $1m ARR and resolving 1 million support tickets.

Boost Your Support with New Freshdesk & Freshchat Integrations

Boost Your Support with New Freshdesk & Freshchat Integrations

Discover the latest Freshdesk and Freshchat integrations offering AI-powered customer support. Enjoy seamless integration with your favorite tools, cost savings, and improved ticket resolution.

AI Agents Revolutionizing Workforces by 2025

AI Agents Revolutionizing Workforces by 2025

Discover how AI agents are set to transform workforces by 2025, with companies already leveraging AI for tasks like customer support, coding, and more. Learn how to stay competitive in this AI-driven landscape.

Intercom's AI-Powered Customer Support Surprise

Intercom's AI-Powered Customer Support Surprise

Discover how Intercom leverages AI to offer technical onboarding calls to $150/mo customers, enhancing retention and customer experience.

Boost AI Interaction: Overcome Customer Support Bias

Boost AI Interaction: Overcome Customer Support Bias

Discover how to enhance AI customer support by addressing biases and improving interaction. Learn why naming your AI agent can lead to better customer experiences and increased efficiency.

Mastering First-Principled Thinking for Success

Mastering First-Principled Thinking for Success

Discover the power of first-principled thinking, a key trait among successful individuals like Peter Thiel and Elon Musk. Learn how to train this essential skill as a founder.