Alex RaineyAlex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
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Intercom is a renowned AI-powered support platform used by businesses to manage their customers’ needs. While Intercom itself offers Fin, an AI chatbot for both customers and teams, it’s not necessarily a one-size-fits-all solution that suits your business.
In this post, we’ll help you find the best AI chatbot software that you can integrate with your Intercom workflow in 2024.
What Is AI Chatbot Apps?
An AI chatbot apps can take in questions and prompts from a user and respond with well-curated answers that they’re trained on from a data bank. When put into business, this can translate to AI-to-human support sessions. Here are more details about how it works:
- Natural language processing (NLP): This allows the chatbot to understand the intent and meaning behind a user’s words, even if phrased differently.
- Machine learning (ML): You feed your AI chatbot with data, which serves as its learning material, to ensure response accuracy. These sets of data may include your business’s knowledge bank, customer interaction history, and user data.
- Automation: Most chatbots also rely on rules you set to handle basic tasks like answering frequently asked questions.
Benefits of Using AI Chatbot Apps on Intercom
In general, integrating an AI chatbot apps program into your Intercom system can bring about the following benefits:
- Automating conversations: Chatbots can answer FAQs, troubleshoot common issues, and guide your customers through self-service options. You can also make them pop out on a customer’s screen, letting you provide support proactively.
- Improving customer support: The year-round availability of chatbots ensures that your customers get immediate answers and assistance whenever they need it. They are also very accurate and can deflect basic queries, making for faster resolutions.
- Lead generation: Chatbots can engage with your website visitors, ask qualifying questions, and collect user data to gather leads.
Intercom’s Fin performs pretty well in these aspects, except that it’s expensive. As of this writing, its pricing stands at $0.99 per resolution. While this may seem small on the get-go, it can make your costs shoot up when faced with thousands of queries, which may include no-brainers.
Aside from the pricing factor, here are a few more reasons why using a different AI chatbot from Fin is beneficial:
- Enhanced functionality: Look out for better NLP models or integration support for specific CRMs and marketing tools.
- Specialization: For example, a chatbot designed for e-commerce can help you deliver a more robust customer service experience than a generic one.
- Scalability and customization: External AI chatbots can offer a wider range of customization options and potentially handle a larger volume of inquiries.
Top AI Chatbots on Intercom
So, what are the best AI chatbot software programs on Intercom’s App Store? Here are some of them:
eesel AI
If you’re looking for a ChatGPT-like chatbot that knows the details of your business, eesel AI might be a good choice. It literally uses ChatGPT as a model, with you being able to feed it relevant knowledge and customize it with your branding. It can similarly facilitate customer conversations in more than 80 languages.
eesel AI cannot respond to prompts that require aggregate answers, arithmetic questions, or prompts requiring answers from a spreadsheet.
Ultimate
Ultimate offers chatbots powered by generative AI that can help draft personalized responses for your customers. You can quickly get started by feeding it your business's relevant information (for basic automation and FAQs). Once you've done this, you can design conversation flows using its coding-free dialog builder.
The chatbots you create can drive conversations in up to 109 languages. In addition to that, Ultimate provides a training center where you can train and improve the accuracy of your chatbots. You can also track chatbot performance through their built-in analytics suite.
My AskAI
My AskAI lets you create chatbots powered by conversational AI. It has a 75% resolution rate compared to Fin's 50%, meaning it can handle a more significant chunk of your customer inquiries automatically. The cost per conversation is $0.10, which is way lower than Fin’s, too.
My AskAI also allows you to train your chatbots with content from various sources, including websites, Notion, and Google Drive, giving it a broader knowledge base. It also analyzes conversations and provides valuable insights into customer pain points, which may be helpful for future interactions. Meanwhile, Fin is limited to website content and Intercom data.
Most importantly, you can integrate your My AskAI chatbots with your Intercom workflow instantly with a single line of code.
Zoom Virtual Agent
Similar to many chatbots, Zoom Virtual Agent can answer customer questions and resolve issues conversationally. It’s a low-code chatbot, making it easier to manage conversation flows without extensive coding knowledge.
What makes it unique is its robust analytics. By analyzing user interactions, the chatbot can identify knowledge gaps and areas where your chatbot content might be underperforming.
Emma
Emma uses OpenAI's powerful GPT-3.5 technology to create AI chatbots, which you can quickly create by linking spreadsheets or uploading documents. If you don't have existing data, Emma lets you train your chatbot by simply asking questions about the information you want it to know.
Choosing the Best AI Chatbot Apps for Intercom
Before committing to an AI chatbot apps for Intercom, consider these factors:
- Customer question complexity: Factual questions like, “How do I turn on this feature?” are well-suited for AI chatbots. More complex or open-ended inquiries like, "Why was I billed thrice?" might require human intervention.
- Data compatibility: Ensure that the chatbot can understand the data stored within your Intercom system, including past conversations and customer information.
- Resolution rates: My AskAI’s 75% resolution rate is an excellent example of this, as it reduces human intervention by a similar percentage.
- NLP capabilities: A strong NLP engine translates user questions into accurate chatbot responses.
Conclusion
If you need AI chatbot capabilities and have a relatively good budget, sticking to Intercom’s built-in Fin AI would suffice. However, for businesses seeking a more robust AI chatbot solution, there might be better options. Here's where My AskAI comes in:
- Higher resolution rates, broader content training options, and actionable conversation insights (not currently available in Fin)
- Potentially more cost-effective pricing structure that scales with your needs
Explore My AskAI today and see if it aligns better with your business.
Written by
Alex Rainey
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
