Alex RaineyAlex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
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May 8, 2024 08:48 AM
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May 8, 2024
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When it comes to customer support, Intercom is a big name. This software helps businesses provide proactive support and maintain smooth customer communication.
However, Intercom also has some limitations.
For instance, Intercom’s AI chatbot Fin can resolve only around 50% of customer queries. You must pump up that 50% to maximize your support’s productivity. The chatbot’s price is also no joke; it’s at least five times higher compared to its alternatives.
If your team currently uses Intercom, don’t worry. We reviewed some of the best AI apps for Intercom in 2024, so you can pick the one that can enhance Intercom’s support service potential.
Best AI Apps for Intercom (2024)
Intercom AI integration can aid your business’s customer support, lead generation, feedback collection, and customer insight analysis. Here are some top-tier AI apps for Intercom in terms of affordability, ease of use, and functionalities.
1. My AskAI
My AskAI creates AI chatbots you can integrate into your Intercom workspace or your website’s Intercom chat widget.
This AI chatbot acts like your smart assistant and can respond to any question about your business. Since this bot is trained using your files and content, it will not give inaccurate or fictitious responses.
No coding expertise is required to create a My AskAI chatbot. The tool will make the chatbot for you once you upload company files (e.g., documents, spreadsheets, PDFs) or connect your URLs and cloud storage.
Key Features
- Easy integration process: Activate My AskAI-Intercom integration with a few clicks. Look for My AskAI in the Intercom marketplace to add an AI chatbot to your live chat widget.
- Conversational AI chatbot: The AI chatbot acts as a conversational agent that can automatically respond to over 75% of customer queries via the Intercom live chat. Every response comes with four source links that the customers can access to verify the information provided.
- Intercom Q&A Homepage Widget: Install My AskAI from the Intercom Marketplace and add it as an AI Q&A widget in your Intercom messenger interface. So, when customers connect via your site’s helpdesk, they can access a Q&A widget that can instantly answer their questions.
- Insights Dashboard: The integrated chatbot analyzes every customer conversation in the Intercom live chat, summarizing and group.
Pricing
- Free: $0/month
- Essentials: $13.30/month
- Pro: $66/month
- Enterprise: available upon inquiry
2. Botmind
Botmind is also an app that can create AI chatbots for Intercom. This software’s chatbots are called virtual agents since they can “think” and “talk” like your regular e-commerce agents, thanks to the power of artificial intelligence.
To build a Botmind chatbot, you need to pick from its selection of ready-made bot templates. You can tweak the bot’s response tone and style to match your brand.
Key Features
- Automated support agent: Add Botmind as an Intercom plugin and let it automatically respond to over 45% of customer queries.
- Seamless integration: Integrating Botmind with Intercom requires no team restructuring or workspace reconfiguration. Just add Botmind, and you’re done.
- Purchase assistant: Botmind can assist customers in their entire purchase journey by providing detailed instructions.
- Personalized advice: This app provides product recommendations for users based on their previous transactions.
Pricing
- Rates are tailor-made based on your target conversion rate and the number of tickets and agents supported.
3. Klaus
Klaus is an AI-driven platform that provides proactive solutions to business customer support gaps and issues. With its AI-powered trends and analytics tools, you can discover why your support team underperforms and help them improve.
Key Features
- Auto quality assurance review: Integrate Klaus into your Intercom workspace as an AI-powered analyst of your business’s support conversations.
- Set support goals: Set your support KPI goals and let Klaus provide suggestions for achieving them.
- Multilingual analysis: Klaus can review conversations in different languages.
- Sentiment analysis: Klaus can infer a message’s sentiment and discern if it's positive or negative.
Pricing
- Prices are available upon inquiry.
4. Playvox (formerly Prodsight)
Playvox is an app that is available in Intercom’s marketplace for seamless integration. This software comes with AI-powered tools that can improve customer support, such as sentiment analysis, auto-tagging, and real-time customer insight reporting.
Key Features
- Automated sentiment analysis: Playvox can run over your chats in Intercom Messenger and look for keywords to detect user sentiment.
- Multilingual capability: This AI app can understand over 100 languages, including French, German, and Russian.
- AI topic suggestions: Playvox scans conversations and lists down important topics emerging from them.
- Auto-tagging: Playvox can retroactively tag messages based on topics you set up.
Pricing
- Price quotes are made through requests
5. Emma
Emma creates custom AI assistants using OpenAI’s GPT 3.5 technology (the same technology that powers ChatGPT). These assistants are chatbots trained with your business data and content to answer low-level customer queries instantly.
Key Features
- Smart virtual agent: Once you integrate Emma into Intercom, it will effortlessly connect to your Intercom data and use it to promptly respond to customer questions.
- Smooth integration: You can add Emma to your Intercom workspace with a few clicks. No complex coding is involved during the integration process.
- Accurate customer data extraction: Emma can extract customer information stored in your Intercom database and provide a complete customer invoice history.
- Self-evolving AI assistant: Emma gets smarter as you “talk” with it. The more questions it answers, the better its responses become.
Pricing
- Starter: $9/month
- Business: $29/month
- Professional: $69/month
- Enterprise: $249/month
Add AI-Powered Solution to Your Intercom Live Chat Today
Over 83% of businesses have already considered AI in their strategy. It’s now an indispensable tool to achieve growth and success in the face of an ever-competitive market.
Adding an AI chatbot from My AskAI to your Intercom live chat can boost your customer support’s productivity and efficiency. Serving as the first line of defense for customer queries, it can deflect up to 75% of tickets overnight, giving your staff time to deal with complex problems.
Try our free plan today.
Written by
Alex Rainey
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
