Best Intercom Integrations for Customer Support in 2024

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May 8, 2024 09:37 AM

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What are Intercom Integrations for Customer Support?

Intercom by itself is a powerful customer support platform that offers live chat, messaging, and ticketing capabilities. But depending on your business needs, you can further expand its functionality by using Intercom integrations, such as the following:

Customer relationship management (CRM) tools, which help make your customer support interactions more personalized

Live chat integrations for faster issue resolution, AI support, and quicker information retrieval

Email marketing tools for targeted email campaigns

Social media integrations to centralize conversation management in Intercom

Benefits of Using Intercom Integrations for Customer Support

While you can use these tools independently alongside Intercom, having them integrated into the platform makes for:

More efficient workflows: Integrations eliminate the need to switch between apps by bringing everything directly into Intercom.

Streamlined communication: Social media integrations let your agents see conversation history across channels, letting them know the context of a support request.

Seamless customer experience: You can use AI chatbot and CRM integrations to facilitate self-service among your customers and personalize interactions.

CRM Intercom Integrations

CRM integrations on Intercom are golden for customer support because they help unify customer data, personalize interactions, and boost efficiency for your team.

Salesforce

Integrating Salesforce with Intercom lets you access customer information without leaving the platform and keeps data in sync. These details might include account data, lead information, and their past interactions with your platform. You can use them to personalize future interactions, which not only builds rapport but also makes for a more effective resolution.

Salesforce also offers automated routing of support requests to the most suitable agents within your team. Other automation features include lead creation and data synchronization in your Salesforce database.

HubSpot

Similar to Salesforce, HubSpot is an excellent CRM tool that integrates seamlessly with Intercom. If your business gives importance to inbound marketing and leads’ nurturing alongside customer support, this HubSpot integration unlocks the following useful features:

Synchronized lead data: As you interact with customers on Intercom, new leads captured will automatically be added to your CRM database. This eliminates manual data entry for your support team and ensures up-to-date customer information.

Complete customer journey: By logging in a customer’s activity in the timeline feature of HubSpot, your agents can view their history and interactions with your business. This can be crucial for personalization and faster resolution.

Better lead management: It also allows for the automatic assignment of lead owners, promptly routing each lead to the most qualified support personnel.

Pipedrive

Pipedrive is similar to Salesforce and HubSpot but with a unique focus on the sales pipeline. Aside from helping your support team streamline customer data, it also helps identify potential sales opportunities. Here are more reasons why it’s an excellent Intercom app:

Deal creation: As you find leads from the customers you interact with through Intercom conversations, you can quickly create corresponding deals within Pipedrive.

Contextual support: Your support team can access Pipedrive data, including deal stages, statuses, and other customer interactions, directly within the Intercom inbox.

Conversation history: All conversations you have on Intercom are automatically synced, making for a comprehensive record that your support and sales teams can use.

Live Chat Integrations on Intercom

Using live chat integrations in Intercom helps enable faster resolutions, increases agent efficiency, and improves customer satisfaction.

My AskAI

You can use My AskAI to introduce AI-powered customer support chatbots to your Intercom system. Here’s precisely how it can help your business:

First line of support: You can train your My AskAI chatbot on your existing help documents. Then, once you integrate it with Intercom Messenger, it can deflect common help requests from your customers.

Conversational insights: My AskAI analyzes your customer interactions on Intercom, which may give you insights about what your customers frequently need help with, pain points, and how to improve customer experience. This is something that Intercom’s built-in Fin AI cannot provide.

Low costs: Compared to Intercom’s Fin AI, My AskAI can provide you with at-par features at much lower costs. In particular, My AskAI charges only $0.1 per conversation, which is way cheaper than Intercom’s $0.99 per resolution offer. See more about how they compare.

Easy integration: You can easily set up your AI chatbot and integrate it into your website with just one line of code. Or, you can also install My AskAI from the Intercom App Store.

Chargebee

Chargebee isn’t directly related to live chat functionalities within Intercom. However, it acts as a supportive tool for customer support agents, specifically those dealing with subscription-related inquiries.

Chargebee integrates into your Intercom inbox.

So, your agents can quickly pull up a customer’s subscription and invoice details directly within the chat window. Aside from retrieving information, this integration also lets you create new subscriptions, request payment method updates, and collect payments.

Ensure omnichannel support and easier marketing efforts with the following Intercom integrations.

Mailchimp

Customer support doesn’t end with resolving your customer’s problems. Instead, you can further extend it to your marketing efforts by integrating Mailchimp. There are three existing Mailchimp apps that you can load on Intercom, including:

Subscribe: This Mailchimp integration lets you see and manage your customers’ email subscriptions, which may provide valuable context for your support interactions.

Sync: It synchronizes unsubscribe statuses between both platforms. This ensures a customer’s opt-out preference is reflected in both email marketing and support interactions.

Import: You can import Mailchimp user data to build customer profiles, which will give you insights into what kind of help they likely need in future interactions.

Facebook, Instagram, and WhatsApp

While Facebook, Instagram, and WhatsApp aren’t direct integrations for frontline support in Intercom, they connect through Intercom. This lets your team manage all social media inquiries from a single inbox. It provides convenience for customers, as they can reach you on their preferred platform and expands your support channels beyond Intercom’s workspace.

Conclusion

Intercom integrations for customer support can give your business the boost it needs to make your processes even better. For frontline support, you need a capable AI-powered defense—something My AskAI performs well at. Explore My AskAI and see how it helps your support team today.

Best Intercom Integrations for Customer Support in 2024

What are Intercom Integrations for Customer Support?