Alex RaineyAlex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
Table of Contents
- 1. My AskAI: Best Intercom AI Plugin for Automated Customer Support
- How can MyAskAI work with Intercom?
- 2. Alore: Best Intercom AI Plugin for Business Sales Campaigns
- 3. Syncly: Best Intercom AI Plugin for Feedback Collection
- 4. Chisel: Best Intercom AI Plugin for Product and Feature Descriptions.
- 5. Klaus: Best Intercom AI Plugin for Support Service Quality Management
- Use AI Chat Solutions for Intercom and Achieve New Heights for Your Business
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May 8, 2024 09:26 AM
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May 8, 2024
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The Intercom marketplace offers a wide range of apps and integrations to choose from. But which of these apps can help your business engage and serve more customers?
Our best bet is on AI plugins.
These AI-powered programs can add new, specific features to your Intercom workspace or live chat. Integrating these plugins into Intercom extends the platform’s capabilities, such as automated conversational support, sentiment analysis, and real-time performance insights.
In this guide, we’ll discuss the best AI plugins for Intercom and how they can boost your business performance.
1. My AskAI: Best Intercom AI Plugin for Automated Customer Support
First on our list is an Intercom AI plugin for customer support, My AskAI. This easy-to-setup AI chatbot can automatically respond to customer inquiries or concerns. Consider it as your business’s “know-it-all” bot that can provide any information about your products and services.
No coding experience? No worries. My AskAI lets you create AI chatbots by simply adding your websites and knowledge bases (e.g., Google Drive or Notion) or uploading your business’s help docs. After creating a bot, you can add it to your Intercom messenger, and it will start responding to your customers’ questions.
How can MyAskAI work with Intercom?
- AI customer support frontline agent: My AskAI customer support chatbot can respond to over 75% of customer queries (received via Intercom messenger) around the clock. The chatbot also includes an option for customers to request agent handover.
- Internal AI tool: Add a chatbot to your Intercom workspace as an internal AI assistant for obtaining business-related information at lightning speed.
- Q&A Intercom messenger widget: Use My AskAI to create a chatbot for a Q&A widget that customers can access when they open Intercom live chat via your website.
- Advanced email assistant: My AskAI is one of the best AI email assistants. It can “comprehend” your customer’s email (received via Intercom) and provide appropriate responses based on your business help docs.
2. Alore: Best Intercom AI Plugin for Business Sales Campaigns
Alore is an AI-powered, outbound sales platform focused on lead generation, drip campaigns, and cold outreach. Using Alore as Intercom’s plugin can streamline your business’s sales processes using Alore’s CRM features.
How can Alore work with Intercom?
- Pre-built outreach templates: Use an industry-grade email template for your sales outreach using Alore and your Intercom messenger.
- Performance monitor: Let Alore automatically track your sales performance since Day 1 and access the report via Intercom workspace.
- Personalized messaging: Communicate with potential clients using Intercom and craft personalized pitches and outreach that win deals using Alore.
- Email warmup tool: Alore can gradually send emails to ensure that they land in the recipient’s main inbox and not in the SPAM folder.
3. Syncly: Best Intercom AI Plugin for Feedback Collection
It takes a customer expert to run a business. To become an "expert,” you must know your customer’s views and sentiments about your products and services.
Syncly is an AI-based customer feedback plugin that can give an accurate, real-time analysis of your customer insights and sentiments based on your conversations with them via Intercom.
How can Syncly work with Intercom?
- Auto AI-tagging: Syncly can rapidly run over thousands of your Intercom conversations. It will tag and categorize these chats according to topics for easier management.
- Real-time insight reports: Syncly provides easy-to-read charts and graphs to see customer trends and insights across topics.
- Sentiment analysis: Detects signals of positive or negative customer sentiment to help you craft proactive solutions for your business.
- AI-powered prioritization tool: Syncly infers your customers’ top 10 worst negative feedback and other revenue-influencing issues so you can promptly address them.
4. Chisel: Best Intercom AI Plugin for Product and Feature Descriptions.
If your business uses Intercom to announce and explain new products or features, Chisel is a great plugin for you. Chisel AI can succinctly describe features and specs in automation using your business’s metadata and content.
Chisel AI is also helpful in ticket management, feedback analysis, and team management.
How can Chisel work with Intercom?
- Product announcements: Are you planning to update your customers about new products via Intercom? Let Chisel AI write the product descriptions for you in seconds. The AI writes the features and specs in detail, and you can tweak the writing tone and style to fit your brand.
- Feedback synthesizer: Chisel analyzes customer feedback tickets to create user stories you can understand and pave the way for the creation of innovative solutions.
- External and internal feedback organizer: Chisel AI can sort out feedback from your customers and employees and put it into summarized reports.
- Team management: Use Chisel side-by-side with your team’s Intercom workspace when assigning tasks to members.
5. Klaus: Best Intercom AI Plugin for Support Service Quality Management
Intercom is a great platform. However, problems and inefficiencies in your customer support can still emerge as you deal with larger volumes of customer tickets. To maintain a high-quality helpdesk, Klaus offers AI-driven solutions to determine and resolve support gaps in your business.
How can Klaus work with Intercom?
- AI-powered helpdesk QA analysis: Klaus scans your Intercom conversations and finds your support’s pain points to help you generate effective solutions.
- Multi-language capability: Klaus also analyzes non-English conversations to solve customer support limitations holistically.
- CSAT score and KPI tracker: Automatically tracks your KPIs and identifies top and low performers.
- AI-powered surveys: Creates effective feedback collection tools and surveys to accurately capture CSAT and CES.
Use AI Chat Solutions for Intercom and Achieve New Heights for Your Business
Intercom is a highly regarded customer communication platform serving over 25,000 businesses worldwide. Thanks to its easy-to-use features, Intercom simplifies the intricate task of connecting with the business’s lifeblood: customers.
But Intercom alone cannot match the growing demand for faster customer support. Moreover, your Intercom human agents cannot provide 24/7 assistance to your customers.
Integrating AI into Intercom platforms is the optimal solution.
My AskAI can provide you with AI chatbots that can solve over
75% of customer questions every day, giving your staff ample time to manage complex queries. It’s simple to add to your Intercom workspace; no coding is needed.
Written by
Alex Rainey
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
