Launch a Zapier AI chatbot with your Zendesk Knowledge Base using My AskAI
Connect your Zendesk Knowledge Base and allow your team or customers to start ‘chatting’ with all your Zapier content (like ChatGPT), capable of answering any question about your docs. Saving your customer and your support team time.
The smartest companies are saving their team or customers 10x more time by connecting Zendesk Knowledge Base and Zapier with an AI chatbot
Overview of this AI agent integration
Zendesk Knowledge Base
What is Zendesk Knowledge Base?
Zendesk's Knowledge Base is a feature that helps businesses create and manage a centralized database of information to provide customers with self-service support.
Find out more about Zendesk Knowledge Base
Find out more about Zendesk Knowledge Base
What are the benefits integrating Zendesk Knowledge Base and an AI chatbot?
Integrating Zendesk's Knowledge Base with an AI assistant can greatly benefit a SaaS company. By doing so, the company can improve the efficiency of their customer support, as customers can get instant answers to their questions. This means that the company's support team can focus on more complex issues, while the AI assistant handles the simpler ones.
Additionally, integrating the Knowledge Base with an AI assistant can help reduce the workload of the support team, as customers can find answers to their questions without having to contact support. This can lead to faster response times and happier customers.
Furthermore, the integration can help the company save time and resources, as they won't have to manually answer the same questions over and over again. Instead, the AI assistant can handle these repetitive tasks, freeing up the support team to focus on more important tasks.
Overall, integrating Zendesk's Knowledge Base with an AI assistant can greatly benefit a SaaS company by improving the efficiency of their customer support, reducing the workload of the support team, and saving time and resources.
Additionally, integrating the Knowledge Base with an AI assistant can help reduce the workload of the support team, as customers can find answers to their questions without having to contact support. This can lead to faster response times and happier customers.
Furthermore, the integration can help the company save time and resources, as they won't have to manually answer the same questions over and over again. Instead, the AI assistant can handle these repetitive tasks, freeing up the support team to focus on more important tasks.
Overall, integrating Zendesk's Knowledge Base with an AI assistant can greatly benefit a SaaS company by improving the efficiency of their customer support, reducing the workload of the support team, and saving time and resources.
Challenges you may face by not integrating Zendesk Knowledge Base
Without integrating an AI assistant with Zendesk's Knowledge Base, a SaaS company may face several problems in their customer support.
Firstly, customers may struggle to find the information they need in the Knowledge Base, leading to an increase in support tickets and longer wait times for customers.
Secondly, without an AI assistant, customer support agents may spend more time answering basic questions that could have been easily answered by the Knowledge Base. This can lead to inefficiencies in the support process and longer resolution times for more complex issues.
Lastly, without an AI assistant, the company may struggle to identify trends in customer inquiries and improve their Knowledge Base accordingly. This can lead to outdated or irrelevant information in the Knowledge Base, further exacerbating the inefficiencies in customer support.
Firstly, customers may struggle to find the information they need in the Knowledge Base, leading to an increase in support tickets and longer wait times for customers.
Secondly, without an AI assistant, customer support agents may spend more time answering basic questions that could have been easily answered by the Knowledge Base. This can lead to inefficiencies in the support process and longer resolution times for more complex issues.
Lastly, without an AI assistant, the company may struggle to identify trends in customer inquiries and improve their Knowledge Base accordingly. This can lead to outdated or irrelevant information in the Knowledge Base, further exacerbating the inefficiencies in customer support.
How do I integrate Zendesk Knowledge Base with My AskAI?
After creating your AI assistant, go to the ‘Knowledge' section with your Dashboard and select Zendesk Knowledge Base to connect and starting syncing your data/content.
Please see our help docs for full setup instructions.
Please see our help docs for full setup instructions.
Zapier
What is Zapier?
Zapier is an online automation tool that allows you to connect your favorite apps, such as Gmail, Slack, Mailchimp, and more. You can automate parts of your business or personal tasks by creating workflows known as Zaps.
Find out more about Zapier
Find out more about Zapier
What are the benefits integrating Zapier and an AI chatbot?
Integrating Zapier with an AI assistant can greatly benefit a SaaS company. By automating parts of their business or personal tasks, they can save time and increase efficiency.
One major benefit is improving the efficiency of their customer support. With Zapier, they can create Zaps that automatically send customer inquiries to the appropriate department or team member. This can help reduce response times and ensure that customers receive the help they need in a timely manner.
Additionally, integrating Zapier with an AI assistant can help streamline internal processes. For example, they can create Zaps that automatically update their CRM when a new lead is generated or send notifications to team members when a task is completed. This can help ensure that everyone is on the same page and that nothing falls through the cracks.
Overall, integrating Zapier with an AI assistant can help a SaaS company save time, increase efficiency, and improve their customer support.
One major benefit is improving the efficiency of their customer support. With Zapier, they can create Zaps that automatically send customer inquiries to the appropriate department or team member. This can help reduce response times and ensure that customers receive the help they need in a timely manner.
Additionally, integrating Zapier with an AI assistant can help streamline internal processes. For example, they can create Zaps that automatically update their CRM when a new lead is generated or send notifications to team members when a task is completed. This can help ensure that everyone is on the same page and that nothing falls through the cracks.
Overall, integrating Zapier with an AI assistant can help a SaaS company save time, increase efficiency, and improve their customer support.
Challenges you may face by not integrating Zapier
Without integrating Zapier with an AI assistant, a SaaS company could face several problems.
Firstly, customer support would be inefficient as there would be no automated workflows to handle common customer queries.
Secondly, without an AI assistant, the company would have to manually handle all the data from Zapier, which could be time-consuming and prone to errors.
Thirdly, the lack of automation could lead to delays in responding to customer requests, resulting in a poor customer experience.
Overall, integrating Zapier with an AI assistant would streamline customer support and improve the efficiency of the company's operations.
Firstly, customer support would be inefficient as there would be no automated workflows to handle common customer queries.
Secondly, without an AI assistant, the company would have to manually handle all the data from Zapier, which could be time-consuming and prone to errors.
Thirdly, the lack of automation could lead to delays in responding to customer requests, resulting in a poor customer experience.
Overall, integrating Zapier with an AI assistant would streamline customer support and improve the efficiency of the company's operations.
How do I integrate Zapier with My AskAI?
After creating your AI assistant and adding some content, go to your Dashboard and select ‘Integrations’. You can then activate the Zapier integration.
Please see our help docs for full setup instructions.
Please see our help docs for full setup instructions.
Give your team or customers instant answers from your internal docs or content, 24/7 (allowing them to focus on the stuff that really matters)
⚡ Lightning-Fast Setup
Add all your relevant docs, webpages, content or data in a few minutes to train your AI chatbot.
📖 Instant, factual, answers
Get answers, from your docs, data and content, with clear source references showing you exactly where the answer came from.
🌎 Launch where you need it most
Give your team or customers access to your AI chatbot — adding it to your website, Slack Workspace or connect via API in minutes.
Need some inspiration for what to build with Zapier?
Check out all the pre-built templates we're created to get your started. All you need to do is create your AskAI
Join 250+ eCommerce and SaaS businesses using our AI support agents to automate their support
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones
CX and Service Leader
Zinc
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy
Customer Success Manager
Zeffy
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions
VP of Customer Experience
Customer.io ($50M+ ARR)
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
“What impressed us most was the flexibility and dedication of the My AskAI team. They never said, 'We can't do that,' and always worked to find a solution that fit our needs. They've helped us solve real problems and shown us how AI can transform customer service”
Benjamin Mepsted
Chief Customer Officer
Swytch Bike
Swytch Bike
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick
Customer Service Team Lead
Freecash
Freecash
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones
CX and Service Leader
Zinc
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy
Customer Success Manager
Zeffy
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions
VP of Customer Experience
Customer.io ($50M+ ARR)
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
“What impressed us most was the flexibility and dedication of the My AskAI team. They never said, 'We can't do that,' and always worked to find a solution that fit our needs. They've helped us solve real problems and shown us how AI can transform customer service”
Benjamin Mepsted
Chief Customer Officer
Swytch Bike
Swytch Bike
Integrations are just the begining, we've got everything you need to reduce customer support tickets by up to 75%
Custom answers
Create custom answers to specific questions to have more control over your AI agent's response. Learn more about custom actions.
Suggested fixes
When a number of conversations are about the same topic, we'll suggest a fix for your team and send out an email to let you know. Learn more about Suggestions.
Agent instructions
Control your AI agent's personality and tone of voice to match your brand. Learn more about custom instructions.
Access live customer data
Give access for your AI agent to your live customer, Shopify, or system data. So your AI agent can answer questions about recent orders for example. Learn more.
Data protection & GDPR compliance
We're fully GDPR compliant. Ensuring your end user data is secure and private, and remains that way. Learn more about our GDPR compliance.
Intelligent AI to human handover
If the AI agent can't help, customers can request a person. They'll then be transferred to one of your support agents. Learn more.
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Frequently Asked Questions
What other integrations do you support?
We support a large number of integrations to securely provide your AI agent with your company's content or provide your users and customers access to your AI agent where they need it most. See all our AI integrations.
How secure is my data from my integrations?
All processed content from your integrations is stored in isolated containers. All data is encrypted at rest (AES-256) and in transit. Your data is never used for any reason (including AI model training) other than servicing API calls or customer support at your request only. Learn more.
What is an AI agent?
An AI agent is an artificial intelligence system that can understand natural language conversations and questions, and provide helpful responses based on its training. My AskAI is an AI agent platform that allows you to build your own personalized AI agent by uploading your own documents, content, manuals, etc. The AI agent then learns from this uploaded content and can answer questions instantly based on the information provided to it.
What are the most popular integrations?
Website widgets - To provide answers directly on a company's website.
Slack/Teams integrations - To answer questions within workplace messaging/collaboration apps.
Google Drive - To sync and search content already stored in Drive folders.
Internal documentation systems - Like connecting an AI to internal Confluence, SharePoint or Notion workspaces.
Customer support platforms - Integrating an AI into existing support helpdesks or ticketing tools.
API access - For advanced users to fully control the AI through custom workflows and apps.
Slack/Teams integrations - To answer questions within workplace messaging/collaboration apps.
Google Drive - To sync and search content already stored in Drive folders.
Internal documentation systems - Like connecting an AI to internal Confluence, SharePoint or Notion workspaces.
Customer support platforms - Integrating an AI into existing support helpdesks or ticketing tools.
API access - For advanced users to fully control the AI through custom workflows and apps.
Why should I integrate my tools with an AI agent?
There are a few key benefits to integrating internal tools and documents with an AI agent:
Faster answers - Employees and customers can get instant answers without searching through various documents and tools. This saves significant time.
Centralized knowledge - All relevant information is consolidated in one place through the AI agent, making it easy for anyone to access.
Always available - The AI agent can be accessed 24/7 from any device, unlike static documentation.
Searchable content - Uploaded content becomes fully-searchable and discoverable through natural language conversations with the AI.
Usage analytics - Integrations allow tracking how the AI agent is used and which questions are most common, to further improve over time.
Faster answers - Employees and customers can get instant answers without searching through various documents and tools. This saves significant time.
Centralized knowledge - All relevant information is consolidated in one place through the AI agent, making it easy for anyone to access.
Always available - The AI agent can be accessed 24/7 from any device, unlike static documentation.
Searchable content - Uploaded content becomes fully-searchable and discoverable through natural language conversations with the AI.
Usage analytics - Integrations allow tracking how the AI agent is used and which questions are most common, to further improve over time.
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