Reduce AI support costs across 30,000+ monthly tickets.
Already using Fin or Zendesk AI? Test My AskAI within your existing helpdesk, with rollout support for your team.
Try for free, with no commitments, for 30 days.
Trusted by 250+ support teams
Real customers. Real results. See how they use My AskAI.
80% vs 24% My AskAIZendesk AI “This dramatic improvement has elevated the overall quality of service.”Alan Pugh · Head of Customer Service (opens in a new tab) Read the GiveCard case study:
95% AI resolution (opens in a new tab) Read the Honeygain case study: 
90% AI resolution (opens in a new tab) Read the Prop trading firm case study: Prop trading firm ~76,500 tickets resolved by AI each month 73% AI resolution · ~105,000 monthly tickets (opens in a new tab) Read the YouGarden case study: 
“What impressed us most was how accurately the AI reflects our tone, policies, and product knowledge.”Mamunur Rahman · Head of Customer Service (opens in a new tab) Read the Edel Optics case study:
25%Before 79%AI resolution (opens in a new tab) Read the Apartment List case study: 
76% AI resolution (opens in a new tab) Read the Inspire Uplift case study: 
“…when a support agent needs to step in, they already have the information they need to resolve the issue quickly and accurately.”Aaron Wallace · Co-founder (opens in a new tab) Read the RecruitCRM case study:
35%Before 68%AI resolution (opens in a new tab) Read the Swytch Bike case study: 
81% AI resolution (opens in a new tab) You want to be AI-first. But you want to be sure first.
There are multiple ways you can try out your AI agent to ensure it works for your business.
Resolution-based pricing gets expensive
Our conversation-based pricing works out to be 2-10x cheaper than Zendesk or Intercom’s.
Test in confidence before launch
Try out your AI agent on past tickets to see how it performs. Email us a list of test questions to evaluate for free.
Nothing quite works for your existing setup
Review your integration needs with our team. Agree the scope and timing before rollout.
Start with 'draft' replies for human agents
Use our 'draft' replies feature for your human agents. Or let them use our Chrome Extension Copilot.
Can’t add the knowledge you want to add
We won’t lock you into any platforms with the widest selection of knowledge sources.
Controlled, phased rollout
Start by launching your AI agent to free users only or let your AI agent respond to a specific % of tickets.
Everything you need to operate at scale
You’ll benefit from the rich feature-set of our Pro plan, but you’ll also get...
- Try our full service and product for 30 days, for free with no commitments
- Dedicated success manager and support SLAs
- White glove setup & onboarding
- Dedicated helpdesk (e.g. Zendesk/Intercom) engineer for setup
- Monthly account audit report (issues & opportunities)
- 99.99% uptime
- Unlimited AI agents e.g. train an AI agent for each business unit or product line
- Conversation tagging and sentiment scoring (all tracked within Zendesk and Intercom)
- Limited rollout e.g. start with only 10% of your tickets
- Utilize Tasks to automate high impact support processes
- Upload a list of example questions to evaluate our AI agent
- SOC-2 (Type II) certified
- HIPAA, with a signed Business Associate Agreement (BAA)
- Unlimited team seats
- Discounted volume pricing
- Invoice billing (monthly, quarterly, annually)
- White-label options
- Full multilingual localization capabilities
- Custom payment options, including invoicing
- Custom feature requests
- Custom integrations and APIs
See how we compare
We get it, it’s a big decision, your AI agent will be talking to your customers, we wouldn’t expect you to sign up without putting us through our paces.
- Try us out for up to 30 days, no risk. Your AI agent can draft replies for your agents or reply directly to customers.
- We'll import the last ~50 real support tickets from your inbox and show you how your AI agent would have replied.
- Check out our detailed comparisons against: Intercom Fin AI (opens in a new tab), Zendesk AI (opens in a new tab), HubSpot's Breeze AI (opens in a new tab), Freshdesk's Freddy AI (opens in a new tab) and Gorgias's Automate AI (opens in a new tab).
- Or, if you need to research more before deciding, take a look at our Getting Started with AI Guide and AI Vendor Checklist.
We're always on hand
You already run AI support. We help your team test and switch in stages.
Enterprise SLAs
We’ll give you our Enterprise SLAs for support and platform uptime.
Founder Support
You’ll be set up by our founders and have regular calls with them.
Private Slack
We’ll invite you into our private Slack so you can get the fastest answers.
Enterprise grade security
You can be sure that we take you and your customer’s security and privacy as seriously as you do.
- SOC 2 (Type II) compliant (view Trust Center)
- GDPR compliant with data portability and deletion available
- HIPAA support on Enterprise with a signed Business Associate Agreement (BAA)
- All data encrypted in transit using TLS and at rest using AES-256
- SSO with Google, user roles and permissions
- No customer data ever used to train external models
- All infrastructure with SOC-2 compliant vendors
Build vs buy: the real math
Compare an in-house AI support agent against My AskAI — using your numbers, not ours.
Your situation
Advanced assumptions
Why 10 LLM calls? Each reply runs query rewriting, retrieval reranking, groundedness checks, and answer validation. It's why our raw cost per reply is ~3–4× a naive build's — and why the resolution gap exists.
My AskAI pricing mirrors the calculator at myaskai.com/pricing: Pro $199/mo (~1,000 tickets included), Scale $499/mo (~2,000 included), Enterprise from $999/mo with negotiated volume rates. Pricing is per reply ($0.06 on Pro, $0.05 on Scale/Enterprise); email tickets bill one extra reply, and AI tags or tasks/tools/images are add-ons. For an exact quote use the pricing page and paste it into the override field.
Saved by choosing My AskAI
$142,212
over 12 months, compared with building it yourself — including the build cost and the resolution-rate gap
Self-build set-up cost
$95,202
$30,000 of engineering + $65,202 of savings missed during the 2-month build, when you could already be live on My AskAI.
A self-build must hit
The math: Building saves $4,299/mo on software ($4,899 My AskAI − $600 LLM costs), but adds $1,500/mo of upkeep → $2,799/mo advantage. Each resolution point is worth $500/mo (1% of 30,000 tickets × $1.67). $2,799 ÷ $500 = 5.6 points of headroom. 75% − 5.6 = 69.4% to break even.69% resolution
just to break even versus My AskAI (at 75%).
Time to go live
Days vs 2 months
My AskAI deploys in days; the build answers nothing until v1 ships.
Monthly cost, side by side
| Humans only | My AskAI | Self-build | |
|---|---|---|---|
| Monthly tickets | 30,000 | 30,000 | 30,000 |
| AI resolution rate | — | 75% | 60% |
| Tickets resolved by AI | 0 | 22,500 | 18,000 |
| AI software / LLM cost | $0 | $4,899 | $600 |
| Engineering upkeep | $0 | $0 | $1,500 |
| Tickets still needing humans | 30,000 | 7,500 | 12,000 |
| Cost per human-handled ticket | $1.67 | $1.67 | $1.67 |
| Human support cost | $50,000 | $12,500 | $20,000 |
| Total monthly cost | $50,000 | $17,399 | $22,100 |
| Monthly savings vs humans only | — | $32,601 | $27,900 |
On top of this, the self-build needs 2 months and $30,000 of engineering before it answers its first ticket — My AskAI goes live in days. The headline number above includes both.
What else comes with building
None of this is priced into the numbers above.
- Maintenance, forever. Model deprecations, helpdesk API changes, knowledge-base drift, prompt regressions. The 0.2-FTE default is the steady state, not the bad month.
- Focus. The engineers on this aren't shipping your roadmap. An internal support agent becomes a product with one customer, a backlog, and an on-call rota.
- Model churn. A new frontier model lands every few months. Each swap means re-running evals, retuning prompts, and revalidating edge cases — or falling behind on quality and cost.
- Evals and guardrails. The demo is the easy 20%. Groundedness checks, hallucination containment, and QA against real tickets are the long tail that takes the months.
- The agent is only half the product. Around the AI itself sits a platform: dashboards showing what got resolved and what didn't, tools to test changes safely, spot knowledge gaps, and tune guardrails. A self-build ships the agent without the controls for managing and improving it — or you build those too.
- A widening gap. A vendor ships improvements weekly — integrations, task execution, analytics, resolution-rate gains learned across hundreds of customers. A solo build only improves when someone works on it.
A small look at the full list
Why My AskAI? We've got 22 reasons.
Better pricing, same or better quality as your existing AI support, easy setup, and more ways to help your team. See what makes us different.
Explore all 22 reasons- We're 5-8× cheaper than the AI already sitting in your helpdesk.
- You don't have to switch helpdesk.
- 250+ businesses, 1.9m+ tickets resolved
- Your bill won't rise as the AI gets better.
- Live in an afternoon, and you don't even need a developer
- Deeply trained on everything your team knows.
- Resolve every customer issue, no matter how complex.
- It answers from your live customer data, not just your help docs.
- It learns from every escalation, with nobody doing anything.
- 92 product updates in the last three months.
- Works perfectly across email, live chat or social. In 95+ languages.
- Total control over how your agent speaks and acts.
- Out of date (or no) help centre? Not a problem.
- Handovers where customers don't have to repeat themselves after.
- Copilot for every agent, on every plan, with no seat fees.
- Trust and safety at the core. SOC 2 Type II and GDPR covered.
- Get confident before going live with a full testing suite
- You get Echo, an AI copilot for managing and improving your AI agent
- See what customers really ask — and what to fix next.
- You can fully investigate any AI response.
- It can automatically tag every ticket for instant triage or escalation.
- Test every bit of it free for 30 days.
The most affordable AI agent, that automates over 75% of your support tickets
Get set up in minutes, keep your existing helpdesk, no developers required.
