Launch a website (embed) AI chatbot with your Salesforce (Knowledge Base) using My AskAI
Connect your Salesforce (Knowledge Base) and allow your customers to start ‘chatting’ with all your website (embed) content (like ChatGPT), capable of answering any question about your docs. Saving your customer and your support team time.
The smartest companies are saving their customers 10x more time by connecting Salesforce (Knowledge Base) and website (embed) with an AI chatbot
Overview of this AI agent integration
Salesforce (Knowledge Base)
What is Salesforce (Knowledge Base)?
Salesforce Knowledge Base is a cloud-based platform that allows businesses to create and manage a centralized database of information and resources for their employees, customers, and partners. It helps organizations to improve customer service, reduce support costs, and increase productivity by providing easy access to relevant information.
Find out more about Salesforce (Knowledge Base)
Find out more about Salesforce (Knowledge Base)
What are the benefits integrating Salesforce (Knowledge Base) and an AI chatbot?
Integrating Salesforce Knowledge Base with an AI assistant can greatly benefit a SaaS company.
Firstly, it can improve the efficiency of their customer support by allowing customers to easily access relevant information and resources through the AI assistant. This can reduce the number of support tickets and calls, freeing up support staff to focus on more complex issues.
Additionally, the integration can increase productivity by providing employees with quick access to information they need to do their jobs effectively. This can lead to faster decision-making and better collaboration among team members.
Overall, integrating Salesforce Knowledge Base with an AI assistant can help a SaaS company improve customer service, reduce support costs, and increase productivity.
Firstly, it can improve the efficiency of their customer support by allowing customers to easily access relevant information and resources through the AI assistant. This can reduce the number of support tickets and calls, freeing up support staff to focus on more complex issues.
Additionally, the integration can increase productivity by providing employees with quick access to information they need to do their jobs effectively. This can lead to faster decision-making and better collaboration among team members.
Overall, integrating Salesforce Knowledge Base with an AI assistant can help a SaaS company improve customer service, reduce support costs, and increase productivity.
Challenges you may face by not integrating Salesforce (Knowledge Base)
Without integrating an AI assistant with Salesforce Knowledge Base, a SaaS company could face several problems in customer support.
Firstly, customer queries may take longer to resolve as support agents would have to manually search for relevant information in the database. This could lead to longer wait times for customers and decreased satisfaction levels.
Secondly, there may be inconsistencies in the information provided to customers as support agents may not have access to the most up-to-date information. This could lead to confusion and frustration for customers.
Thirdly, without an AI assistant, there may be a lack of personalization in customer support interactions. An AI assistant could use customer data to provide tailored recommendations and solutions, improving the overall customer experience.
Overall, integrating an AI assistant with Salesforce Knowledge Base could significantly improve the efficiency and effectiveness of customer support for a SaaS company.
Firstly, customer queries may take longer to resolve as support agents would have to manually search for relevant information in the database. This could lead to longer wait times for customers and decreased satisfaction levels.
Secondly, there may be inconsistencies in the information provided to customers as support agents may not have access to the most up-to-date information. This could lead to confusion and frustration for customers.
Thirdly, without an AI assistant, there may be a lack of personalization in customer support interactions. An AI assistant could use customer data to provide tailored recommendations and solutions, improving the overall customer experience.
Overall, integrating an AI assistant with Salesforce Knowledge Base could significantly improve the efficiency and effectiveness of customer support for a SaaS company.
How do I integrate Salesforce (Knowledge Base) with My AskAI?
After creating your AI assistant, go to the ‘Knowledge' section with your Dashboard and select Salesforce (Knowledge Base) to connect and starting syncing your data/content.
Please see our help docs for full setup instructions.
Please see our help docs for full setup instructions.
website (embed)
What is website (embed)?
Website embed refers to incorporating specific content or features, like chatbots, into a website, providing visitors with additional functionalities such as live chat, feedback forms, or interactive assistance.
Find out more about website (embed)
Find out more about website (embed)
What are the benefits integrating website (embed) and an AI chatbot?
Integrating a website embed with an AI assistant can greatly benefit a SaaS company. By incorporating chatbots into their website, they can provide visitors with additional functionalities such as live chat, feedback forms, or interactive assistance. This integration can improve the efficiency of their customer support by providing instant responses to common queries and freeing up their support team to focus on more complex issues. Additionally, an AI assistant can help personalize the user experience by providing tailored recommendations and suggestions based on the user's behavior on the website. This can lead to increased customer satisfaction and loyalty. Overall, integrating a website embed with an AI assistant can help a SaaS company streamline their customer support and improve the user experience on their website.
Challenges you may face by not integrating website (embed)
Without integrating an AI assistant with their website embed, a SaaS company could face several problems.
Firstly, customer support would be inefficient as there would be no live chat or interactive assistance available for visitors. This could lead to frustrated customers who may abandon the website and seek out competitors who offer better support.
Secondly, without feedback forms, the company would have no way of collecting valuable customer insights and feedback. This could result in missed opportunities for improving their product and services.
Lastly, without a chatbot, the company would have to rely on human customer support agents to handle all inquiries, which could be time-consuming and costly. An AI assistant could handle simple queries and free up agents to focus on more complex issues.
Overall, integrating an AI assistant with their website embed is crucial for a SaaS company to provide efficient and effective customer support, collect valuable feedback, and optimize their resources.
Firstly, customer support would be inefficient as there would be no live chat or interactive assistance available for visitors. This could lead to frustrated customers who may abandon the website and seek out competitors who offer better support.
Secondly, without feedback forms, the company would have no way of collecting valuable customer insights and feedback. This could result in missed opportunities for improving their product and services.
Lastly, without a chatbot, the company would have to rely on human customer support agents to handle all inquiries, which could be time-consuming and costly. An AI assistant could handle simple queries and free up agents to focus on more complex issues.
Overall, integrating an AI assistant with their website embed is crucial for a SaaS company to provide efficient and effective customer support, collect valuable feedback, and optimize their resources.
How do I integrate website (embed) with My AskAI?
After creating your AI assistant and adding some content, go to your Dashboard and select ‘Integrations’. You can then activate the website (embed) integration.
Please see our help docs for full setup instructions.
Please see our help docs for full setup instructions.
Give your customers instant answers from your internal docs or content, 24/7 (allowing them to focus on the stuff that really matters)
⚡ Lightning-Fast Setup
Add all your relevant docs, webpages, content or data in a few minutes to train your AI chatbot.
📖 Instant, factual, answers
Get answers, from your docs, data and content, with clear source references showing you exactly where the answer came from.
🌎 Launch where you need it most
Give your customers access to your AI chatbot — adding it to your website, Slack Workspace or connect via API in minutes.
Join 250+ eCommerce and SaaS businesses using our AI support agents to automate their support
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones
CX and Service Leader
Zinc
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy
Customer Success Manager
Zeffy
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions
VP of Customer Experience
Customer.io ($50M+ ARR)
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
“What impressed us most was the flexibility and dedication of the My AskAI team. They never said, 'We can't do that,' and always worked to find a solution that fit our needs. They've helped us solve real problems and shown us how AI can transform customer service”
Benjamin Mepsted
Chief Customer Officer
Swytch Bike
Swytch Bike
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick
Customer Service Team Lead
Freecash
Freecash
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones
CX and Service Leader
Zinc
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy
Customer Success Manager
Zeffy
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions
VP of Customer Experience
Customer.io ($50M+ ARR)
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
“What impressed us most was the flexibility and dedication of the My AskAI team. They never said, 'We can't do that,' and always worked to find a solution that fit our needs. They've helped us solve real problems and shown us how AI can transform customer service”
Benjamin Mepsted
Chief Customer Officer
Swytch Bike
Swytch Bike
Integrations are just the begining, we've got everything you need to reduce customer support tickets by up to 75%
Custom answers
Create custom answers to specific questions to have more control over your AI agent's response. Learn more about custom actions.
Suggested fixes
When a number of conversations are about the same topic, we'll suggest a fix for your team and send out an email to let you know. Learn more about Suggestions.
Agent instructions
Control your AI agent's personality and tone of voice to match your brand. Learn more about custom instructions.
Access live customer data
Give access for your AI agent to your live customer, Shopify, or system data. So your AI agent can answer questions about recent orders for example. Learn more.
Data protection & GDPR compliance
We're fully GDPR compliant. Ensuring your end user data is secure and private, and remains that way. Learn more about our GDPR compliance.
Intelligent AI to human handover
If the AI agent can't help, customers can request a person. They'll then be transferred to one of your support agents. Learn more.
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Affordable AI customer support agent within your existing live chat
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Frequently Asked Questions
What other integrations do you support?
We support a large number of integrations to securely provide your AI agent with your company's content or provide your users and customers access to your AI agent where they need it most. See all our AI integrations.
How secure is my data from my integrations?
All processed content from your integrations is stored in isolated containers. All data is encrypted at rest (AES-256) and in transit. Your data is never used for any reason (including AI model training) other than servicing API calls or customer support at your request only. Learn more.
What is an AI agent?
An AI agent is an artificial intelligence system that can understand natural language conversations and questions, and provide helpful responses based on its training. My AskAI is an AI agent platform that allows you to build your own personalized AI agent by uploading your own documents, content, manuals, etc. The AI agent then learns from this uploaded content and can answer questions instantly based on the information provided to it.
What are the most popular integrations?
Website widgets - To provide answers directly on a company's website.
Slack/Teams integrations - To answer questions within workplace messaging/collaboration apps.
Google Drive - To sync and search content already stored in Drive folders.
Internal documentation systems - Like connecting an AI to internal Confluence, SharePoint or Notion workspaces.
Customer support platforms - Integrating an AI into existing support helpdesks or ticketing tools.
API access - For advanced users to fully control the AI through custom workflows and apps.
Slack/Teams integrations - To answer questions within workplace messaging/collaboration apps.
Google Drive - To sync and search content already stored in Drive folders.
Internal documentation systems - Like connecting an AI to internal Confluence, SharePoint or Notion workspaces.
Customer support platforms - Integrating an AI into existing support helpdesks or ticketing tools.
API access - For advanced users to fully control the AI through custom workflows and apps.
Why should I integrate my tools with an AI agent?
There are a few key benefits to integrating internal tools and documents with an AI agent:
Faster answers - Employees and customers can get instant answers without searching through various documents and tools. This saves significant time.
Centralized knowledge - All relevant information is consolidated in one place through the AI agent, making it easy for anyone to access.
Always available - The AI agent can be accessed 24/7 from any device, unlike static documentation.
Searchable content - Uploaded content becomes fully-searchable and discoverable through natural language conversations with the AI.
Usage analytics - Integrations allow tracking how the AI agent is used and which questions are most common, to further improve over time.
Faster answers - Employees and customers can get instant answers without searching through various documents and tools. This saves significant time.
Centralized knowledge - All relevant information is consolidated in one place through the AI agent, making it easy for anyone to access.
Always available - The AI agent can be accessed 24/7 from any device, unlike static documentation.
Searchable content - Uploaded content becomes fully-searchable and discoverable through natural language conversations with the AI.
Usage analytics - Integrations allow tracking how the AI agent is used and which questions are most common, to further improve over time.
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