Launch a Microsoft Teams AI chatbot with your Gmail using My AskAI
Connect your Gmail and allow your team to start ‘chatting’ with all your Microsoft Teams content (like ChatGPT), capable of answering any question about your docs. Saving your customer and your support team time.
The smartest companies are saving their team 10x more time by connecting Gmail and Microsoft Teams with an AI chatbot
Overview of this AI agent integration
Gmail
What is Gmail?
Gmail is a widely-used email service developed by Google. It allows users to send and receive emails, manage their inbox, and utilize several other features aimed at improving communication and productivity.
Find out more about Gmail
Find out more about Gmail
What are the benefits integrating Gmail and an AI chatbot?
Integrating Gmail with an AI assistant can greatly benefit a SaaS company.
Firstly, it can improve the efficiency of their customer support by automating responses to common inquiries. This can free up customer support agents to focus on more complex issues and provide a faster response time to customers.
Additionally, an AI assistant can help with scheduling and managing appointments by scanning emails for relevant information and automatically adding them to a calendar. This can save time and reduce the risk of double bookings or missed appointments.
Furthermore, an AI assistant can help with email management by prioritizing important emails and filtering out spam or low-priority messages. This can help employees stay organized and focused on important tasks.
Overall, integrating Gmail with an AI assistant can improve productivity, efficiency, and customer satisfaction for a SaaS company.
Firstly, it can improve the efficiency of their customer support by automating responses to common inquiries. This can free up customer support agents to focus on more complex issues and provide a faster response time to customers.
Additionally, an AI assistant can help with scheduling and managing appointments by scanning emails for relevant information and automatically adding them to a calendar. This can save time and reduce the risk of double bookings or missed appointments.
Furthermore, an AI assistant can help with email management by prioritizing important emails and filtering out spam or low-priority messages. This can help employees stay organized and focused on important tasks.
Overall, integrating Gmail with an AI assistant can improve productivity, efficiency, and customer satisfaction for a SaaS company.
Challenges you may face by not integrating Gmail
Without integrating an AI assistant with Gmail, a SaaS company could face several problems in customer support.
Firstly, without AI, customer support agents would have to manually sift through emails to identify and prioritize urgent issues. This could lead to delays in response times and dissatisfied customers.
Secondly, without AI, there would be no automated responses to frequently asked questions, leading to repetitive and time-consuming responses from customer support agents.
Thirdly, without AI, there would be no intelligent routing of emails to the appropriate support agent, leading to miscommunication and inefficiencies in resolving customer issues.
Overall, integrating an AI assistant with Gmail would greatly improve the efficiency and effectiveness of customer support for a SaaS company.
Firstly, without AI, customer support agents would have to manually sift through emails to identify and prioritize urgent issues. This could lead to delays in response times and dissatisfied customers.
Secondly, without AI, there would be no automated responses to frequently asked questions, leading to repetitive and time-consuming responses from customer support agents.
Thirdly, without AI, there would be no intelligent routing of emails to the appropriate support agent, leading to miscommunication and inefficiencies in resolving customer issues.
Overall, integrating an AI assistant with Gmail would greatly improve the efficiency and effectiveness of customer support for a SaaS company.
How do I integrate Gmail with My AskAI?
We don’t currently have an integration live for Gmail, but you can export your content from there and import it into My AskAI as file or a public URL. Or sync content using out API. If you need this integration for your AI assistant, please email us and we’ll see if we can expedite this integration.
Microsoft Teams
What is Microsoft Teams?
Microsoft Teams is a collaboration app that helps your team stay organized and has conversations all in one place. It's a hub for teamwork, where you can chat, meet, call, and collaborate all in one place, no matter where you are.
Find out more about Microsoft Teams
Find out more about Microsoft Teams
What are the benefits integrating Microsoft Teams and an AI chatbot?
Integrating Microsoft Teams with an AI assistant can greatly benefit a SaaS company. By doing so, the company can improve the efficiency of their customer support, as the AI assistant can handle basic customer inquiries and provide quick responses. This will free up the customer support team to focus on more complex issues and provide personalized support to customers.
Additionally, the integration can help streamline internal communication and collaboration within the company. The AI assistant can help schedule meetings, set reminders, and provide updates on ongoing projects, making it easier for team members to stay organized and on track.
Overall, integrating Microsoft Teams with an AI assistant can save time and increase productivity for the company, while also improving the customer experience. It's a win-win situation that any SaaS company should consider.
Additionally, the integration can help streamline internal communication and collaboration within the company. The AI assistant can help schedule meetings, set reminders, and provide updates on ongoing projects, making it easier for team members to stay organized and on track.
Overall, integrating Microsoft Teams with an AI assistant can save time and increase productivity for the company, while also improving the customer experience. It's a win-win situation that any SaaS company should consider.
Challenges you may face by not integrating Microsoft Teams
Without integrating an AI assistant with Microsoft Teams, a SaaS company could face several problems in customer support.
Firstly, customer queries and complaints may not be addressed in a timely manner, leading to frustration and dissatisfaction.
Secondly, without AI-powered chatbots, customer support agents may struggle to handle a high volume of requests, leading to longer wait times and decreased productivity.
Thirdly, without AI-powered analytics, the company may struggle to identify patterns in customer behavior and preferences, making it difficult to improve the product and customer experience.
Overall, integrating an AI assistant with Microsoft Teams can help streamline customer support, improve response times, and enhance the overall customer experience.
Firstly, customer queries and complaints may not be addressed in a timely manner, leading to frustration and dissatisfaction.
Secondly, without AI-powered chatbots, customer support agents may struggle to handle a high volume of requests, leading to longer wait times and decreased productivity.
Thirdly, without AI-powered analytics, the company may struggle to identify patterns in customer behavior and preferences, making it difficult to improve the product and customer experience.
Overall, integrating an AI assistant with Microsoft Teams can help streamline customer support, improve response times, and enhance the overall customer experience.
How do I integrate Microsoft Teams with My AskAI?
After creating your AI assistant and adding some content, go to your Dashboard and select ‘Integrations’. You can then activate the Microsoft Teams integration.
Please see our help docs for full setup instructions.
Please see our help docs for full setup instructions.
Give your team instant answers from your internal docs or content, 24/7 (allowing them to focus on the stuff that really matters)
⚡ Lightning-Fast Setup
Add all your relevant docs, webpages, content or data in a few minutes to train your AI chatbot.
📖 Instant, factual, answers
Get answers, from your docs, data and content, with clear source references showing you exactly where the answer came from.
🌎 Launch where you need it most
Give your team access to your AI chatbot — adding it to your website, Slack Workspace or connect via API in minutes.
Join 250+ eCommerce and SaaS businesses using our AI support agents to automate their support
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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Conrad Jones
CX and Service Leader
Zinc
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy
Customer Success Manager
Zeffy
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions
VP of Customer Experience
Customer.io ($50M+ ARR)
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
“What impressed us most was the flexibility and dedication of the My AskAI team. They never said, 'We can't do that,' and always worked to find a solution that fit our needs. They've helped us solve real problems and shown us how AI can transform customer service”
Benjamin Mepsted
Chief Customer Officer
Swytch Bike
Swytch Bike
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick
Customer Service Team Lead
Freecash
Freecash
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones
CX and Service Leader
Zinc
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy
Customer Success Manager
Zeffy
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions
VP of Customer Experience
Customer.io ($50M+ ARR)
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
“What impressed us most was the flexibility and dedication of the My AskAI team. They never said, 'We can't do that,' and always worked to find a solution that fit our needs. They've helped us solve real problems and shown us how AI can transform customer service”
Benjamin Mepsted
Chief Customer Officer
Swytch Bike
Swytch Bike
Integrations are just the begining, we've got everything you need to reduce customer support tickets by up to 75%
Custom answers
Create custom answers to specific questions to have more control over your AI agent's response. Learn more about custom actions.
Suggested fixes
When a number of conversations are about the same topic, we'll suggest a fix for your team and send out an email to let you know. Learn more about Suggestions.
Agent instructions
Control your AI agent's personality and tone of voice to match your brand. Learn more about custom instructions.
Access live customer data
Give access for your AI agent to your live customer, Shopify, or system data. So your AI agent can answer questions about recent orders for example. Learn more.
Data protection & GDPR compliance
We're fully GDPR compliant. Ensuring your end user data is secure and private, and remains that way. Learn more about our GDPR compliance.
Intelligent AI to human handover
If the AI agent can't help, customers can request a person. They'll then be transferred to one of your support agents. Learn more.
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Frequently Asked Questions
What other integrations do you support?
We support a large number of integrations to securely provide your AI agent with your company's content or provide your users and customers access to your AI agent where they need it most. See all our AI integrations.
How secure is my data from my integrations?
All processed content from your integrations is stored in isolated containers. All data is encrypted at rest (AES-256) and in transit. Your data is never used for any reason (including AI model training) other than servicing API calls or customer support at your request only. Learn more.
What is an AI agent?
An AI agent is an artificial intelligence system that can understand natural language conversations and questions, and provide helpful responses based on its training. My AskAI is an AI agent platform that allows you to build your own personalized AI agent by uploading your own documents, content, manuals, etc. The AI agent then learns from this uploaded content and can answer questions instantly based on the information provided to it.
What are the most popular integrations?
Website widgets - To provide answers directly on a company's website.
Slack/Teams integrations - To answer questions within workplace messaging/collaboration apps.
Google Drive - To sync and search content already stored in Drive folders.
Internal documentation systems - Like connecting an AI to internal Confluence, SharePoint or Notion workspaces.
Customer support platforms - Integrating an AI into existing support helpdesks or ticketing tools.
API access - For advanced users to fully control the AI through custom workflows and apps.
Slack/Teams integrations - To answer questions within workplace messaging/collaboration apps.
Google Drive - To sync and search content already stored in Drive folders.
Internal documentation systems - Like connecting an AI to internal Confluence, SharePoint or Notion workspaces.
Customer support platforms - Integrating an AI into existing support helpdesks or ticketing tools.
API access - For advanced users to fully control the AI through custom workflows and apps.
Why should I integrate my tools with an AI agent?
There are a few key benefits to integrating internal tools and documents with an AI agent:
Faster answers - Employees and customers can get instant answers without searching through various documents and tools. This saves significant time.
Centralized knowledge - All relevant information is consolidated in one place through the AI agent, making it easy for anyone to access.
Always available - The AI agent can be accessed 24/7 from any device, unlike static documentation.
Searchable content - Uploaded content becomes fully-searchable and discoverable through natural language conversations with the AI.
Usage analytics - Integrations allow tracking how the AI agent is used and which questions are most common, to further improve over time.
Faster answers - Employees and customers can get instant answers without searching through various documents and tools. This saves significant time.
Centralized knowledge - All relevant information is consolidated in one place through the AI agent, making it easy for anyone to access.
Always available - The AI agent can be accessed 24/7 from any device, unlike static documentation.
Searchable content - Uploaded content becomes fully-searchable and discoverable through natural language conversations with the AI.
Usage analytics - Integrations allow tracking how the AI agent is used and which questions are most common, to further improve over time.
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