Zipchat and Wonderchat are AI customer support tools designed to deflect support tickets by automating responses to common customer inquiries. Zipchat offers a tiered pricing model with plans ranging from $49 per month for the Starter plan to $499 per month for the Scale plan, with an enterprise option available upon request. The cost per 1,000 tickets or chats for Zipchat is $86. Its features include analytics and insights, as well as email lead capture, but it lacks a human handover capability and an AI email assistant.
Wonderchat, on the other hand, also uses a tiered pricing structure, starting at $49.99 per month for the Lite plan and going up to $499.99 per month for the Professional plan, with an enterprise option available as well. The cost per 1,000 tickets or chats for Wonderchat is more economical at $41. Wonderchat includes human handover and offers analytics and insights, along with email lead capture, but does not feature an AI email assistant.
In terms of market positioning, Zipchat appears to offer more granular pricing tiers with lower entry-level plans but at a higher cost per ticket/chat. Wonderchat, while slightly more expensive at the entry-level, provides a more cost-effective solution per ticket/chat and includes the added benefit of human handover, which could be crucial for businesses requiring seamless transitions between AI and human support.
| Feature | Zipchat | Wonderchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $86 | $41 | $99 |
| Usage Tiers | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Zipchat pricing page | Wonderchat pricing page | My AskAI pricing page |
| Content Limits | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Messenger | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | No support difference on each plans | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | GPT-4o Claude 3 Minstral AI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Zipchat, Wonderchat, and My AskAI are AI-driven customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features and pricing plans tailored to different business needs. Below is a comparison of their key features, pricing, and capabilities.
All three platforms, Zipchat, Wonderchat, and My AskAI, offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed to assist support agents, which neither Zipchat nor Wonderchat offer.
Zipchat's pricing ranges from $49/month for the Starter plan to $499/month for the Scale plan, with enterprise pricing available on request. Wonderchat's plans start at $49.99/month for Lite and go up to $499.99/month for the Professional plan, also offering enterprise options. My AskAI's pricing is more streamlined, with the Essentials plan at $60/month and the Pro plan at $99/month, alongside a 30-day free trial for all plans without requiring a credit card.
When it comes to the cost per 1,000 tickets or chats, Zipchat charges $86, Wonderchat $41, and My AskAI $99. This makes Wonderchat the most cost-effective option in this specific metric.
Zipchat's usage tiers range from 500 replies/month in the Starter plan to 6,000 replies/month in the Scale plan. Wonderchat offers more generous usage tiers, starting at 3,000 messages for the Lite plan and going up to 30,000 messages for the Professional plan. My AskAI offers 200 conversations/month in the Essentials plan and 1,000 conversations/month in the Pro plan, with unlimited conversations available in the Enterprise plan. Additional conversations beyond the limits are charged at $0.10 each.
Both Wonderchat and My AskAI support human handover, allowing seamless transition from AI to human agents. Zipchat, however, does not offer this feature.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer support interactions.
My AskAI offers an AI email assistant, a feature not available in either Zipchat or Wonderchat. This can be particularly useful for businesses looking to automate email responses.
All three platforms support email lead capture, helping businesses to collect and manage customer leads effectively.
Zipchat's content limits vary from 1,000 webpages in the Starter plan to 30,000 webpages in the Scale plan. Wonderchat offers limits based on characters and webpages, with the Lite plan allowing up to 1 million characters or 250 webpages. My AskAI provides unlimited webpages and documents across all its plans, which are updated automatically.
Zipchat offers 2 chatbots in the Starter plan, but does not specify the number for higher tiers. Wonderchat ranges from 2 chatbots in the Lite plan to 5 in the Professional plan. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help centre or a chatbot flow builder.
Zipchat integrates with websites, files (PDFs, CSVs), chat instructions, customer conversations, and Shopify. Wonderchat supports direct text inputs, various file types, audio, and video. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Zipchat integrates with Shopify, Facebook, WhatsApp, Instagram, and Messenger. Wonderchat
