Zipchat and Watermelon are both AI customer support tools designed to deflect support tickets and streamline customer interactions. Zipchat offers a tiered pricing structure with plans ranging from $49 to $499 per month, and an enterprise option available upon request. It charges $86 per 1,000 tickets or chats and provides features such as analytics and insights, and email lead capture. However, it lacks human handover and an AI email assistant, which could limit its functionality for more complex support needs.
In contrast, Watermelon is positioned at a higher price point, charging $522 per 1,000 tickets or chats. Its pricing plans start at €149 per month and go up to €1499 for enterprise solutions, with tiers based on feature sets rather than usage limits. Watermelon includes human handover capabilities, which can be crucial for seamless transitions from AI to human agents, alongside analytics and insights, and email lead capture. Both platforms offer robust analytics and insights, but Watermelon’s higher cost reflects its additional features, such as human handover, which may be beneficial for businesses requiring more comprehensive support solutions.
| Feature | Zipchat | Watermelon | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $86 | $522 | $99 |
| Usage Tiers | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Zipchat pricing page | Watermelon pricing page | My AskAI pricing page |
| Content Limits | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Website Documents | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Messenger | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | No support difference on each plans | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Zipchat, Watermelon, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and improve customer service efficiency. Each of these platforms offers unique features, pricing plans, and capabilities that cater to different business needs.
All three platforms—Zipchat, Watermelon, and My AskAI—offer AI customer support features. These features are designed to automate responses and handle customer inquiries effectively.
While Zipchat does not offer AI features specifically for support agents, both Watermelon and My AskAI do. This makes Watermelon and My AskAI more versatile for businesses looking to enhance their support agents' capabilities with AI tools.
Zipchat offers a range of pricing plans from $49 to $499 per month, with an enterprise option available upon request. Watermelon's plans start at €149 per month and go up to €1499 per month for enterprise-level services. My AskAI offers competitive pricing with plans starting at $60 per month and a 30-day free trial available for all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies significantly among the three platforms. Zipchat charges $86, Watermelon charges $522, and My AskAI charges $99. This makes Zipchat the most cost-effective option in this category, with My AskAI following closely.
Zipchat and My AskAI provide clear usage tiers based on the number of replies or conversations. Zipchat's plans range from 500 to 6,000 replies per month, while My AskAI offers 200 to unlimited conversations per month, with a cost of $0.10 per conversation beyond the limits. Watermelon's usage tiers are based more on features rather than the number of conversations.
Both Watermelon and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Zipchat does not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses understand and improve their customer interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in either Zipchat or Watermelon.
All three platforms—Zipchat, Watermelon, and My AskAI—support email lead capture, aiding in lead generation and customer acquisition efforts.
Zipchat has varying content limits based on the pricing tier, ranging from 1,000 to 30,000 webpages. Watermelon offers unlimited channels across all plans. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Zipchat's chatbot limits are specified only for the Starter plan, which includes two chatbots. Watermelon offers up to 10 chatbots at the enterprise level. My AskAI provides one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
Watermelon is the only platform that offers a hosted help center. Neither Zipchat nor My AskAI provides this feature.
None of the three platforms—Zipchat, Watermelon, or My AskAI—offer a chatbot flow builder.
Zipchat integrates with websites, files (PDFs, CSVs), chat instructions, and customer conversations, as well as Shopify. Watermelon integrates with websites and documents. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Zipchat integrates with Shopify, Facebook, WhatsApp, Instagram, and Messenger. Watermelon supports live chat, Facebook Messenger, WhatsApp, Instagram, and a range of upcoming integrations. My AskAI integrates with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, and supports WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.
All three platforms—Zipchat, Watermelon, and My AskAI—are GDPR compliant, ensuring data protection and privacy.
None of the platforms—Zipchat, Watermelon, or My AskAI—are SOC-2 compliant.
Watermelon offers varying levels of support based on the pricing tier, including onboarding, self-service, email, phone, chat support, and more. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and additional Slack and Success Manager support for Enterprise. Zipchat does not differentiate support levels based on plans.
Zipchat uses GPT-4 or their own algorithm across all plans. Watermelon specifies GPT-3.5 for Premium and GPT-4o for Business and Enterprise plans. My AskAI uses GPT-4o for Essentials and Pro plans, with additional options like Claude and Gemini for Enterprise.
Both Watermelon and My AskAI offer API access, while Zipchat does not.
In summary, while all three platforms offer robust AI customer support solutions, My AskAI provides a comprehensive set of features, competitive pricing, extensive integrations, and unique capabilities like an AI email assistant and unlimited content limits. This positions My AskAI as a versatile and scalable option for businesses looking to enhance their customer support operations.
