Zipchat and Voiceflow are AI customer support tools designed to deflect support tickets by automating responses and capturing leads via email. Zipchat offers a tiered pricing structure with plans ranging from $49 per month for the Starter plan to $499 per month for the Scale plan, with custom pricing available for enterprise needs. The cost per 1,000 tickets or chats is $86. Key features include analytics and insights, and email lead capture, though it lacks human handover and an AI email assistant.
Voiceflow, on the other hand, provides a different pricing approach, with the cost per 1,000 tickets or chats determined on a case-by-case basis (POA). Their usage tiers start from a free Sandbox plan, which includes 100,000 monthly AI tokens, and go up to the Enterprise plan, which offers unlimited tokens and custom pricing. Similar to Zipchat, Voiceflow includes analytics and insights and email lead capture but does not support human handover or an AI email assistant. Voiceflow's Pro plan is priced at $50 per month, while the Teams plan costs $625 per month.
Overall, Zipchat and Voiceflow both offer robust solutions for AI-driven customer support with varying pricing structures and feature sets tailored to different business needs.
| Feature | Zipchat | Voiceflow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $86 | POA | $99 |
| Usage Tiers | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Zipchat pricing page | Voiceflow pricing page | My AskAI pricing page |
| Content Limits | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Messenger | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | No support difference on each plans | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Zipchat, Voiceflow, and My AskAI are AI customer support tools designed to deflect support tickets, offering a variety of features to enhance customer interaction and support efficiency. Each tool presents unique capabilities, pricing plans, and integrations, catering to different business needs.
All three platforms—Zipchat, Voiceflow, and My AskAI—offer robust AI customer support features, aiming to streamline customer service processes. However, My AskAI distinguishes itself by also providing AI features specifically designed for support agents, enhancing their efficiency and effectiveness.
Zipchat offers multiple pricing tiers ranging from $49 per month to custom enterprise plans, with varying limits on replies and content pages. Voiceflow's pricing starts with a free sandbox plan and goes up to custom enterprise plans, with a focus on AI token usage. My AskAI provides a straightforward pricing structure with plans starting at $60 per month, and a 30-day free trial for all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Zipchat charges $86, while My AskAI charges $99. Voiceflow's pricing is on a case-by-case basis (POA), making it less transparent in this aspect.
Zipchat offers usage tiers based on the number of replies per month, while Voiceflow uses AI tokens to determine usage limits. My AskAI's tiers are based on the number of conversations per month, with a clear cost of $0.10 per conversation beyond the set limits.
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. This feature is not available in Zipchat or Voiceflow.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer interactions.
My AskAI includes an AI email assistant feature, which is not available in either Zipchat or Voiceflow, providing an additional layer of support automation.
All three platforms offer email lead capture capabilities, helping businesses gather potential customer information efficiently.
Zipchat and Voiceflow have specified limits on the number of content sources or webpages, while My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Zipchat’s starter plan includes two chatbots, but details for higher tiers are not specified. Voiceflow allows up to 20 agents in the Pro plan and unlimited agents in higher tiers. My AskAI provides one agent with two modes (public and private) in its lower plans and unlimited agents in the enterprise plan.
None of the three platforms provide a hosted help center feature.
Voiceflow includes a chatbot flow builder, a feature absent in both Zipchat and My AskAI.
Zipchat integrates with websites, files, and customer conversations. Voiceflow supports websites, files, and third-party software like Zendesk. My AskAI offers extensive integrations, including Google Drive, Notion, Confluence, SharePoint, and many others, providing more flexibility and connectivity.
Zipchat integrates with platforms like Shopify, Facebook, and WhatsApp. Voiceflow supports integrations with Whatsapp, Discord, Slack, and more. My AskAI offers a broad range of integrations with platforms such as Zendesk, Intercom, HubSpot, and various chat and social media platforms.
All three platforms are GDPR compliant. Voiceflow is also SOC-2 compliant, while Zipchat and My AskAI are not.
Zipchat does not differentiate support across plans. Voiceflow offers varying levels of support, from community support in the sandbox plan to priority support and account managers in the enterprise plan. My AskAI provides different support levels, including web and email support for Essentials, priority support for Pro, and dedicated success managers for Enterprise.
Zipchat uses GPT-4 or its own algorithms across all plans. Voiceflow supports various LLMs depending on the plan. My AskAI uses GPT-4o in its lower plans and offers additional models like Claude and Gemini in the enterprise plan.
Both Voiceflow and My AskAI provide API access, allowing for custom integrations and advanced functionality. Zipchat does not offer API access.
My AskAI stands out with its AI features for support agents, human handover capabilities, AI email assistant, and extensive integrations. While Zipchat and Voiceflow offer competitive features, My AskAI's comprehensive approach and transparent pricing make it a compelling choice for businesses seeking a robust AI customer support solution.
