AI customer support features comparison: Zipchat vs Userlike

AI Customer Support Tools: Zipchat vs. Userlike vs. My AskAI

Zipchat, Userlike, and My AskAI are all AI customer support tools designed to help businesses deflect support tickets and improve customer service efficiency. Each offers unique features, pricing structures, and capabilities tailored to different business needs.

AI Customer Support Features

All three platforms—Zipchat, Userlike, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, which neither Zipchat nor Userlike provide.

Pricing Plans

Zipchat offers a tiered pricing model starting from $49 per month for the Starter plan and going up to $499 per month for the Scale plan, with custom pricing for enterprise solutions. Userlike's pricing starts at $0 for the Free plan, with more advanced features available in the Team ($130/mo), Corporate ($350/mo), and Flex (custom pricing) plans. My AskAI offers three plans: Essentials at $60 per month, Pro at $99 per month, and custom pricing for Enterprise solutions. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Pricing Per 1,000 Tickets/Chats

For handling 1,000 tickets or chats, Zipchat charges $86, while My AskAI charges $99. Userlike's pricing for this feature is not specified and is provided on a quote basis (POA).

Usage Tiers

Zipchat's usage tiers range from 500 replies per month in the Starter plan to 6,000 replies per month in the Scale plan. Userlike offers unlimited conversations across all its plans. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the set limits.

Human Handover

My AskAI is the only platform among the three to offer human handover capabilities, allowing seamless transition from AI to human agents when necessary.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.

AI Email Assistant

My AskAI uniquely offers an AI email assistant, a feature not available in either Zipchat or Userlike.

Email Lead Capture

All three platforms—Zipchat, Userlike, and My AskAI—include email lead capture capabilities, helping businesses gather and manage potential customer leads.

Content Limits

Zipchat has specific content limits based on the plan, ranging from 1,000 to 30,000 webpages. Userlike does not provide specific content limits. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Zipchat offers two chatbots in the Starter plan, but does not specify the number for higher tiers. Userlike does not provide details on this feature. My AskAI offers one chatbot with two modes (public and private) in both the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

None of the three platforms offer a hosted help centre.

Chatbot Flow Builder

Userlike is the only platform that includes a chatbot flow builder, which allows businesses to design and customize their chatbot interactions.

Integrations (Content/Knowledge)

Zipchat integrates with websites, files (PDFs, CSVs), chat instructions, customer conversations, and Shopify. Userlike supports FAQ documents, customer service transcripts, product documentation, previous chat histories, and integrated knowledge bases. My AskAI provides extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Zipchat integrates with Shopify, Facebook, WhatsApp, Instagram, and Messenger. Userlike supports website chat, WhatsApp, Facebook Messenger, SMS, Threema, Telegram, and Instagram (coming soon). My AskAI offers a wide range of integrations including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp (via Intercom/Zendesk), Instagram (via Intercom/Zendesk), Messenger (via Intercom/Zendesk), and X/Twitter (via Intercom/Zendesk).

GDPR Compliance and Security

All three platforms are GDPR compliant. However, none of them are SOC-2 compliant.

Support

Zipchat does not differentiate support across its plans. Userlike offers GPT-4 support across all plans, with professional onboarding and a dedicated account manager available in the Flex plan. My AskAI provides varying levels of support based on the plan: web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise.

AI Models Available

Zipchat uses GPT-4 or its own algorithm across all plans. Userlike employs GPT-4 for its Corporate and Flex plans, but does not specify the AI model for the Free and Team plans. My AskAI offers GPT-4o for Essentials and Pro plans, and a choice of GPT-4o, Claude, or Gemini for Enterprise plans.

API Access

Userlike and My AskAI both offer API access, whereas Zipchat does not.

In summary, while Zipchat and Userlike provide robust AI customer support features, My AskAI distinguishes itself with additional capabilities such as AI features for support agents, human handover, AI email assistant, and extensive integrations, making it a comprehensive solution for businesses looking to enhance their customer support operations.