Zipchat and Userlike are AI customer support tools designed to deflect support tickets and streamline customer interactions. Zipchat offers a tiered pricing model based on the number of replies per month, starting from $49/month for the Starter plan and going up to $499/month for the Scale plan, with an enterprise option available upon request. The cost per 1,000 tickets or chats is $86. Zipchat provides analytics and insights, as well as email lead capture capabilities, but does not support human handover or include an AI email assistant.
Userlike, on the other hand, provides unlimited conversations across all its usage tiers, which start from a free plan and go up to the Corporate plan at $350/month, with a custom-priced Flex plan available. The cost per 1,000 tickets or chats is not specified and is provided upon request. Similar to Zipchat, Userlike offers analytics and insights, and email lead capture features, but lacks human handover and an AI email assistant. Additional services such as WhatsApp Campaigns and extra user licenses are available at additional costs. This positions Zipchat as a more structured option with clear pricing tiers, while Userlike offers more flexibility with unlimited conversations in its plans.
| Feature | Zipchat | Userlike | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $86 | POA | $99 |
| Usage Tiers | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Zipchat pricing page | Userlike pricing page | My AskAI pricing page |
| Content Limits | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Messenger | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | No support difference on each plans | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Zipchat, Userlike, and My AskAI are all AI customer support tools designed to help businesses deflect support tickets and improve customer service efficiency. Each offers unique features, pricing structures, and capabilities tailored to different business needs.
All three platforms—Zipchat, Userlike, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, which neither Zipchat nor Userlike provide.
Zipchat offers a tiered pricing model starting from $49 per month for the Starter plan and going up to $499 per month for the Scale plan, with custom pricing for enterprise solutions. Userlike's pricing starts at $0 for the Free plan, with more advanced features available in the Team ($130/mo), Corporate ($350/mo), and Flex (custom pricing) plans. My AskAI offers three plans: Essentials at $60 per month, Pro at $99 per month, and custom pricing for Enterprise solutions. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
For handling 1,000 tickets or chats, Zipchat charges $86, while My AskAI charges $99. Userlike's pricing for this feature is not specified and is provided on a quote basis (POA).
Zipchat's usage tiers range from 500 replies per month in the Starter plan to 6,000 replies per month in the Scale plan. Userlike offers unlimited conversations across all its plans. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the set limits.
My AskAI is the only platform among the three to offer human handover capabilities, allowing seamless transition from AI to human agents when necessary.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
My AskAI uniquely offers an AI email assistant, a feature not available in either Zipchat or Userlike.
All three platforms—Zipchat, Userlike, and My AskAI—include email lead capture capabilities, helping businesses gather and manage potential customer leads.
Zipchat has specific content limits based on the plan, ranging from 1,000 to 30,000 webpages. Userlike does not provide specific content limits. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Zipchat offers two chatbots in the Starter plan, but does not specify the number for higher tiers. Userlike does not provide details on this feature. My AskAI offers one chatbot with two modes (public and private) in both the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help centre.
Userlike is the only platform that includes a chatbot flow builder, which allows businesses to design and customize their chatbot interactions.
Zipchat integrates with websites, files (PDFs, CSVs), chat instructions, customer conversations, and Shopify. Userlike supports FAQ documents, customer service transcripts, product documentation, previous chat histories, and integrated knowledge bases. My AskAI provides extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Zipchat integrates with Shopify, Facebook, WhatsApp, Instagram, and Messenger. Userlike supports website chat, WhatsApp, Facebook Messenger, SMS, Threema, Telegram, and Instagram (coming soon). My AskAI offers a wide range of integrations including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat,
