Zipchat and Userdesk are AI customer support tools designed to deflect support tickets by automating responses and capturing email leads. Zipchat offers various pricing plans starting at $49 per month for the Starter tier, which includes 500 replies per month, and goes up to $499 per month for the Scale tier with 6,000 replies per month. The price per 1,000 tickets or chats is $86. Zipchat includes analytics and insights features but does not support human handover or an AI email assistant.
In comparison, Userdesk provides a more cost-effective solution with a price of $24 per 1,000 tickets or chats. Its pricing plans range from a free tier with 30 AI messages per month to an Enterprise tier costing $499 per month for 100,000 AI messages. Userdesk also offers an option to remove its branding for an additional $39 per month. While it lacks analytics and insights capabilities, it matches Zipchat in not offering human handover or an AI email assistant but does include email lead capture.
Overall, Zipchat positions itself as a more premium option with advanced analytics and higher pricing, while Userdesk offers a budget-friendly alternative with higher message limits and additional customization options.
| Feature | Zipchat | Userdesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $86 | $24 | $99 |
| Usage Tiers | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Zipchat pricing page | Userdesk pricing page | My AskAI pricing page |
| Content Limits | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Files (PDFs) Notion pages sitemap.xml | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Messenger | WordPress Shopify Webflow Wix Any website Slack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | No support difference on each plans | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Zipchat, Userdesk, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and streamline customer service operations. Each platform offers a variety of features, pricing plans, and capabilities aimed at enhancing customer support experiences.
All three platforms—Zipchat, Userdesk, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, a capability that Zipchat lacks and Userdesk has yet to confirm.
Zipchat offers a range of pricing plans starting from $49 per month for the Starter plan up to $499 per month for the Scale plan, with an Enterprise option available upon request. Userdesk's plans range from a free tier to $499 per month for the Enterprise plan, with an additional $39 per month to remove "Powered by Userdesk" branding. My AskAI provides three pricing tiers: Essentials at $60 per month, Pro at $99 per month, and Enterprise with a price on application. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When comparing the cost per 1,000 tickets or chats, Userdesk is the most economical at $24, followed by Zipchat at $86, and My AskAI at $99.
Zipchat's usage tiers start at 500 replies per month for the Starter plan and go up to 6,000 replies per month for the Scale plan. Userdesk offers a free tier with 30 AI messages and scales up to 100,000 AI messages per month for the Enterprise plan. My AskAI provides 200 conversations per month for the Essentials plan, 1,000 for the Pro plan, and unlimited conversations for the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.
Human handover is a critical feature for seamless customer support. My AskAI is the only platform among the three that offers this feature, enabling a smooth transition from AI to human agents when necessary.
Both Zipchat and My AskAI provide conversation analytics and insights, which are essential for understanding customer interactions and improving support strategies. Userdesk, however, does not offer this feature.
My AskAI includes an AI email assistant, a feature absent in both Zipchat and Userdesk. This functionality can greatly enhance the efficiency of handling email inquiries.
All three platforms—Zipchat, Userdesk, and My AskAI—offer email lead capture capabilities, making it easier for businesses to gather potential customer information.
Zipchat's content limits range from 1,000 webpages for the Starter plan to 30,000 webpages for the Scale plan. Userdesk's content limits vary from 50,000 training words for the free tier to 50,000,000 training words for the Enterprise plan. My AskAI provides unlimited webpages and documents across all its plans, with automatic updates.
Zipchat's number of chatbots varies by plan, starting with two for the Starter plan. Userdesk offers one chatbot for the free tier and up to 50 chatbots for the Enterprise plan. My AskAI provides one chatbot with two modes (public and private) for the Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
None of the three platforms offer a hosted help center or chatbot flow builder, focusing instead on AI-driven customer support capabilities.
Zipchat integrates with websites, files (PDFs, CSVs), chat instructions, customer conversations, and Shopify. Userdesk supports websites, files (PDFs), Notion pages, and sitemap.xml. My AskAI offers extensive integrations with websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Zipchat integrates with Shopify, Facebook, WhatsApp, Instagram, and Messenger. Userdesk supports WordPress, Shopify, Webflow, Wix, any website, and Slack. My AskAI provides a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant but not SOC-2 compliant. My AskAI offers tiered support: web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise. Zipchat and Userdesk do not specify differences in support across their plans.
Zipchat utilizes GPT-4 and its own algorithm across all plans. Userdesk offers GPT-3.5 for the free tier and both GPT-3.5 and GPT-4 for higher tiers. My AskAI uses GPT-4o for Essentials and Pro plans, and offers additional models like Claude and Gemini for the Enterprise plan.
Userdesk and My AskAI provide API access, whereas Zipchat does not offer this feature.
In summary, while all three platforms offer robust AI customer support features, My AskAI distinguishes itself with additional functionalities like AI features for support agents, human handover, conversation analytics, and an AI email assistant. It also provides extensive integrations and tiered support, making it a comprehensive solution for businesses looking to enhance their customer support operations.
