Zipchat and Stonly are AI customer support tools designed to help businesses deflect support tickets by providing automated assistance. Zipchat offers a tiered pricing structure based on usage, with plans ranging from $49 per month for the Starter plan to $499 per month for the Scale plan, and custom pricing for enterprise needs. It charges $86 per 1,000 tickets or chats and includes features such as analytics and insights, as well as email lead capture, but does not offer human handover or an AI email assistant.
Stonly, on the other hand, provides a more flexible pricing model with custom pricing for ticket/chat volume and offers three main plans: Starter at $124 per month, Business at $249 per month, and custom pricing for enterprise solutions. Similar to Zipchat, Stonly includes analytics and insights but does not support human handover or AI email assistance, and it lacks email lead capture capabilities. The absence of specific usage tiers and per-ticket pricing details may indicate a more customized approach to pricing and usage for different business needs.
| Feature | Zipchat | Stonly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $86 | POA | $99 |
| Usage Tiers | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | Zipchat pricing page | Stonly pricing page | My AskAI pricing page |
| Content Limits | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Messenger | Segment Zapier Freshpaint Rudderstack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | No support difference on each plans | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Zipchat, Stonly, and My AskAI are AI-powered customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs. This summary provides an objective comparison to help you understand the strengths and limitations of each tool.
All three platforms—Zipchat, Stonly, and My AskAI—offer AI customer support features aimed at reducing the workload on human agents by handling routine inquiries. However, My AskAI goes a step further by also offering AI features specifically designed for support agents, a feature not available in Zipchat and Stonly.
Zipchat offers a range of pricing plans starting from $49 per month for the Starter plan to $499 per month for the Scale plan. Stonly's pricing starts at $124 per month for the Starter plan, with higher tiers available. My AskAI's pricing is more straightforward, starting at $60 per month for the Essentials plan, with a 30-day free trial available on all plans without requiring a credit card.
The cost for AI per 1,000 tickets or chats varies across the platforms. Zipchat charges $86, while My AskAI charges $99. Stonly does not provide specific pricing for this metric, indicating it may be part of a custom pricing model.
Zipchat's usage tiers range from 500 replies per month in the Starter plan to 6,000 replies per month in the Scale plan. My AskAI offers 200 conversations per month in the Essentials plan and 1,000 conversations per month in the Pro plan, with unlimited conversations available in the Enterprise plan. Additionally, My AskAI charges $0.10 per conversation beyond the plan limits. Stonly does not provide specific usage tiers.
Human handover is a crucial feature for seamless customer support. My AskAI supports human handover, allowing complex queries to be transferred to human agents. This feature is not available in Zipchat and Stonly.
All three platforms—Zipchat, Stonly, and My AskAI—offer conversation analytics and insights to help businesses understand customer interactions and improve their support strategies.
My AskAI stands out by offering an AI email assistant, a feature not available in Zipchat and Stonly. This can be particularly useful for managing email inquiries efficiently.
Both Zipchat and My AskAI offer email lead capture capabilities, while Stonly does not provide this feature.
Zipchat's content limits vary by plan, with the Starter plan allowing up to 1,000 webpages and the Scale plan up to 30,000 webpages. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates. Stonly does not provide specific information on content limits.
Zipchat's Starter plan includes 2 chatbots, but details for higher plans are not provided. My AskAI allows one chatbot with two modes (public and private) in its Essentials and Pro plans, with unlimited chatbots available in the Enterprise plan. Stonly does not specify the number of chatbots or agents.
Stonly offers a hosted help center, a feature not available in Zipchat and My AskAI.
None of the three platforms—Zipchat, Stonly, and My AskAI—offer a chatbot flow builder.
Zipchat integrates with websites, files (PDFs, CSVs), chat instructions, customer conversations, and Shopify. My AskAI offers a broader range of integrations, including websites, various file types (PDF, Docx, txt, CSV, pptx, mp3, mp4), and platforms like Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Stonly does not provide specific information on content/knowledge integrations.
Zipchat integrates with Shopify, Facebook, WhatsApp, Instagram, and Messenger. My AskAI offers extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack.
All three platforms are GDPR compliant, but none are SOC-2 compliant. My AskAI offers tiered support options, including web and email support for Essentials, priority support for Pro, and dedicated support for Enterprise. Stonly provides priority support and a dedicated account executive for its Enterprise plan, but does not specify support options for lower tiers. Zipchat does not
