Zipchat and SiteGPT are AI customer support tools designed to deflect support tickets and streamline customer interactions. Zipchat offers a range of plans with usage tiers starting from 500 replies per month in the Starter plan to 6,000 replies per month in the Scale plan, with pricing ranging from $49 to $499 per month. The cost per 1,000 tickets or chats is $86, and while it includes features like analytics/insights and email lead capture, it lacks human handover and an AI email assistant.
SiteGPT, on the other hand, provides more extensive usage tiers, starting from 4,000 messages per month in the Starter plan up to unlimited messages in the Enterprise plan, with prices ranging from $49 to $999 per month. The cost per 1,000 tickets or chats is significantly lower at $25. SiteGPT also includes analytics/insights and email lead capture, and it offers human handover, which Zipchat does not. Additionally, SiteGPT provides options to remove branding and purchase extra messages for an additional fee.
In summary, while both tools aim to reduce support ticket volume, SiteGPT offers more competitive pricing and additional features like human handover, making it potentially more versatile for larger-scale operations. Zipchat, however, presents a more straightforward pricing structure and may be suitable for businesses with lower support ticket volumes.
| Feature | Zipchat | SiteGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $86 | $25 | $99 |
| Usage Tiers | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Zipchat pricing page | SiteGPT pricing page | My AskAI pricing page |
| Content Limits | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Messenger | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | No support difference on each plans | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Zipchat, SiteGPT, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. All three platforms offer AI-driven customer support features, but they differ significantly in their pricing, capabilities, and additional features.
Zipchat focuses solely on providing AI customer support features, without extending capabilities to support agents. In contrast, both SiteGPT and My AskAI offer AI features for support agents, providing a more comprehensive solution for customer service teams.
Zipchat offers a range of pricing plans starting from $49 per month for the Starter plan, up to $499 per month for the Scale plan, with a custom-priced Enterprise option. SiteGPT's pricing starts similarly at $49 per month but has a broader range with the Enterprise plan starting at $999 per month. My AskAI offers three plans: Essentials at $60 per month, Pro at $99 per month, and a customizable Enterprise plan. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card, making it easier for potential users to test the service.
For AI pricing per 1,000 tickets or chats, SiteGPT is the most cost-effective at $25, while Zipchat charges $86, and My AskAI is priced at $99.
Zipchat's usage tiers range from 500 to 6,000 replies per month across different plans. SiteGPT offers more generous usage limits, starting at 4,000 messages per month and going up to unlimited messages for the Enterprise plan. My AskAI's tiers are based on conversations, offering 200 conversations per month in the Essentials plan and 1,000 in the Pro plan, with unlimited conversations available in the Enterprise plan. Additionally, My AskAI charges $0.10 per conversation beyond the set limits.
Both SiteGPT and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Zipchat does not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses to monitor and improve their customer support interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in Zipchat or SiteGPT.
All three platforms include email lead capture capabilities, ensuring that potential customer inquiries are not lost.
Zipchat has defined content limits, ranging from 1,000 to 30,000 webpages depending on the plan. SiteGPT offers content limits from 200 to 100,000 training web pages. My AskAI provides unlimited webpages and documents across all plans, with automatic updates, offering greater flexibility and scalability.
Zipchat's chatbot limits are less clear beyond the Starter plan's two chatbots. SiteGPT offers a range from one chatbot in the Starter plan to unlimited chatbots in the Enterprise plan. My AskAI provides one chatbot (with public and private modes) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help centre or a chatbot flow builder.
Zipchat supports integrations with websites, various file types, and Shopify. SiteGPT offers a broader range of content integrations including popular cloud storage services and audio files. My AskAI provides extensive integrations with websites, multiple file types, and several knowledge management systems like Confluence and Gitbook, alongside customer service platforms like Zendesk and Intercom.
