AI customer support features comparison: Zipchat vs SiteGPT

Overview of AI Customer Support Tools: Zipchat vs. SiteGPT vs. My AskAI

Zipchat, SiteGPT, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. All three platforms offer AI-driven customer support features, but they differ significantly in their pricing, capabilities, and additional features.

AI Customer Support and Agent Features

Zipchat focuses solely on providing AI customer support features, without extending capabilities to support agents. In contrast, both SiteGPT and My AskAI offer AI features for support agents, providing a more comprehensive solution for customer service teams.

Pricing and Plans

Zipchat offers a range of pricing plans starting from $49 per month for the Starter plan, up to $499 per month for the Scale plan, with a custom-priced Enterprise option. SiteGPT's pricing starts similarly at $49 per month but has a broader range with the Enterprise plan starting at $999 per month. My AskAI offers three plans: Essentials at $60 per month, Pro at $99 per month, and a customizable Enterprise plan. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card, making it easier for potential users to test the service.

AI Pricing Per 1,000 Tickets/Chats

For AI pricing per 1,000 tickets or chats, SiteGPT is the most cost-effective at $25, while Zipchat charges $86, and My AskAI is priced at $99.

Usage Tiers

Zipchat's usage tiers range from 500 to 6,000 replies per month across different plans. SiteGPT offers more generous usage limits, starting at 4,000 messages per month and going up to unlimited messages for the Enterprise plan. My AskAI's tiers are based on conversations, offering 200 conversations per month in the Essentials plan and 1,000 in the Pro plan, with unlimited conversations available in the Enterprise plan. Additionally, My AskAI charges $0.10 per conversation beyond the set limits.

Human Handover

Both SiteGPT and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Zipchat does not offer this feature.

Conversation Analytics and Insights

All three platforms provide conversation analytics and insights, helping businesses to monitor and improve their customer support interactions.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in Zipchat or SiteGPT.

Email Lead Capture

All three platforms include email lead capture capabilities, ensuring that potential customer inquiries are not lost.

Content Limits

Zipchat has defined content limits, ranging from 1,000 to 30,000 webpages depending on the plan. SiteGPT offers content limits from 200 to 100,000 training web pages. My AskAI provides unlimited webpages and documents across all plans, with automatic updates, offering greater flexibility and scalability.

Number of Chatbots/Agents

Zipchat's chatbot limits are less clear beyond the Starter plan's two chatbots. SiteGPT offers a range from one chatbot in the Starter plan to unlimited chatbots in the Enterprise plan. My AskAI provides one chatbot (with public and private modes) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms offer a hosted help centre or a chatbot flow builder.

Integrations (Content/Knowledge)

Zipchat supports integrations with websites, various file types, and Shopify. SiteGPT offers a broader range of content integrations including popular cloud storage services and audio files. My AskAI provides extensive integrations with websites, multiple file types, and several knowledge management systems like Confluence and Gitbook, alongside customer service platforms like Zendesk and Intercom.

Integrations (End Users)

Zipchat integrates with e-commerce and social media platforms like Shopify, Facebook, and WhatsApp. SiteGPT connects with communication tools like Google Chat, Slack, and Zendesk, with more integrations coming soon. My AskAI supports a wide array of end-user integrations, including major customer service platforms, communication tools, and social media channels via Intercom/Zendesk.

Compliance and Support

All three platforms are GDPR compliant but none are SOC-2 compliant. In terms of support, Zipchat does not differentiate support levels across plans. SiteGPT offers varying support levels from email to custom solutions for the Enterprise plan. My AskAI provides web and email support in the Essentials plan, priority support in the Pro plan, and dedicated support including a success manager in the Enterprise plan.

AI Models and API Access

Zipchat uses GPT-4 or their own algorithm across all plans. SiteGPT utilizes GPT-4o, while My AskAI offers GPT-4o in the Essentials and Pro plans, with additional options like Claude and Gemini in the Enterprise plan. Both SiteGPT and My AskAI provide API access, unlike Zipchat.

Conclusion

Zipchat, SiteGPT, and My AskAI each offer unique features and pricing structures tailored to different business needs. My AskAI distinguishes itself with unlimited content limits, a comprehensive range of integrations, and additional features like an AI email assistant and flexible support options.