AI customer support features comparison:Zipchatvs Neople

AI Customer Support Tools: Zipchat vs. Neople vs. My AskAI

AI Customer Support Features

Zipchat and My AskAI both offer AI customer support features, designed to deflect support tickets and enhance customer service efficiency. Neople, on the other hand, does not provide AI customer support features, focusing instead on AI features for support agents.

AI Features for Support Agents

Neople and My AskAI offer advanced AI features tailored for support agents, while Zipchat does not. This makes Neople and My AskAI more suitable for companies looking to enhance their support team's capabilities.

Pricing Plans

Zipchat offers a variety of pricing plans starting from $49 per month for the Starter plan and scaling up to $499 per month for the Scale plan, with an Enterprise option available upon request. Neople's pricing is significantly higher, starting at €1500 per month for the Junior plan, going up to €2500 per month for the Medior plan, and adding €1000 for the Senior plan. My AskAI provides competitive pricing with the Essentials plan at $60, the Pro plan at $99, and an Enterprise option available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Zipchat charges $86 per 1,000 tickets or chats, while Neople's cost is substantially higher at €334. My AskAI offers a middle-ground pricing at $99 per 1,000 tickets or chats.

Usage Tiers

Zipchat provides usage tiers ranging from 500 replies per month in the Starter plan to 6,000 replies per month in the Scale plan. Neople does not specify its usage tiers. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 conversations per month in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.

Human Handover

My AskAI supports human handover, allowing seamless transition to a human agent when necessary. Zipchat does not offer this feature, and Neople has not provided information on it.

Conversation Analytics/Insights

Both Zipchat and My AskAI provide conversation analytics and insights, helping businesses to analyze and improve their customer support interactions. Neople has not disclosed whether it offers this feature.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available with Zipchat or Neople. This can significantly enhance the efficiency of handling email inquiries.

Email Lead Capture

Zipchat and My AskAI both offer email lead capture capabilities. Neople has not provided information on this feature.

Content Limits

Zipchat sets content limits based on the plan, with the Starter plan allowing 1,000 webpages and the Scale plan allowing up to 30,000 webpages. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility and scalability.

Number of Chatbots/Agents

Zipchat's Starter plan includes 2 chatbots, but details for higher plans are not provided. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Neople has not provided information on the number of chatbots or agents.

Integrations (Content/Knowledge)

Zipchat supports integration with websites, files (PDFs, CSVs), chat instructions, customer conversations, and Shopify. My AskAI offers a more extensive list of integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Neople has not provided information on its content or knowledge integrations.

Integrations (End Users)

Zipchat integrates with Shopify, Facebook, WhatsApp, Instagram, and Messenger. My AskAI supports a wide range of end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. Neople has not provided details on end-user integrations.

Compliance and Support

All three platforms are GDPR compliant. Neople is also SOC-2 compliant, while Zipchat and My AskAI are not. My AskAI offers varying levels of support depending on the plan, with Essentials providing web and email support, Pro offering priority support including video, and Enterprise including Slack and a Success manager. Zipchat does not differentiate support across plans, and Neople's support details are to be confirmed.

AI Models Available

Zipchat uses GPT-4 or its own algorithm across all plans. My AskAI employs GPT-4o for Essentials and Pro plans, with the Enterprise plan offering options for GPT-4o, Claude, or Gemini. Neople has not provided information on the AI models it uses.

API Access

My AskAI offers API access, enhancing its flexibility and integration capabilities. Zipchat does not provide API access, and Neople has not disclosed information on this feature.

Conclusion

My AskAI stands out with its comprehensive features, competitive pricing, extensive integrations, and flexible content limits, making it a strong contender in the AI customer support market.