AI customer support features comparison: Zipchat vs LiveHelpNow

Overview

Zipchat, LiveHelpNow, and My AskAI are all AI customer support tools designed to deflect support tickets and streamline customer interactions. Each offers a range of features, pricing plans, and capabilities that cater to various business needs.

AI Customer Support Features

All three platforms, Zipchat, LiveHelpNow, and My AskAI, provide AI customer support features. However, only LiveHelpNow and My AskAI extend their AI functionalities to support agents, offering tools to assist human agents in handling customer inquiries more efficiently.

Pricing Plans

Zipchat offers tiered pricing plans starting from $49 per month for the Starter plan, scaling up to a custom-priced Enterprise plan. LiveHelpNow's pricing is modular, with separate charges for different features such as live chat, ticket management, and AI capabilities. My AskAI provides three straightforward plans: Essentials at $60 per month, Pro at $99 per month, and a custom-priced Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

For AI handling, Zipchat charges $86 per 1,000 tickets/chats, whereas My AskAI charges $99. LiveHelpNow's pricing for this metric is not disclosed and is available upon request.

Usage Tiers

Zipchat’s usage tiers range from 500 replies per month on the Starter plan to 6,000 replies per month on the Scale plan. My AskAI's usage tiers start at 200 conversations per month for the Essentials plan and go up to unlimited conversations for the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Both LiveHelpNow and My AskAI offer human handover capabilities, allowing seamless transition from AI to human agents. Zipchat does not support human handover.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights to help businesses understand customer interactions and improve their support strategies.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in Zipchat or LiveHelpNow. This can be particularly beneficial for businesses looking to automate email responses and improve efficiency.

Email Lead Capture

All three platforms support email lead capture, enabling businesses to collect and manage customer leads effectively.

Content Limits

Zipchat imposes content limits based on the plan, ranging from 1,000 webpages on the Starter plan to 30,000 webpages on the Scale plan. In contrast, My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Zipchat's Starter plan includes 2 chatbots, but details for higher plans are not specified. My AskAI provides one chatbot with two modes (public and private) for the Essentials and Pro plans, and unlimited chatbots for the Enterprise plan. LiveHelpNow does not provide specific information on the number of chatbots or agents.

Hosted Help Centre

LiveHelpNow offers a hosted help center, a feature not available in Zipchat or My AskAI.

Chatbot Flow Builder

None of the three platforms provide a chatbot flow builder.

Integrations (Content/Knowledge)

Zipchat and LiveHelpNow support basic integrations with websites and documents. My AskAI, however, offers extensive integrations with various platforms including Google Drive, Notion, Confluence, SharePoint, Gitbook, and more, providing greater flexibility and connectivity.

Integrations (End Users)

Zipchat integrates with popular social media and messaging platforms like Shopify, Facebook, WhatsApp, Instagram, and Messenger. LiveHelpNow's integrations can be found on their website. My AskAI supports a wide range of integrations including Zendesk, Intercom, HubSpot, Slack, Teams, and more, offering comprehensive connectivity options.

Compliance and Support

All three platforms are GDPR compliant but none are SOC-2 compliant. My AskAI provides different levels of support based on the plan, ranging from web and email support for the Essentials plan to a dedicated success manager for the Enterprise plan. Zipchat and LiveHelpNow do not specify differences in support across their plans.

AI Models Available

Zipchat uses GPT-4 or their own algorithm across all plans. My AskAI employs GPT-4o for Essentials and Pro plans, and offers additional options like Claude and Gemini for the Enterprise plan. LiveHelpNow does not provide specific information on the AI models used.

API Access

Both LiveHelpNow and My AskAI offer API access, while Zipchat does not.

Conclusion

My AskAI differentiates itself with its comprehensive AI features for support agents, extensive integrations, unlimited content limits, and unique offerings like the AI email assistant. These features, combined with transparent pricing and robust support options, position My AskAI as a versatile and scalable solution for businesses looking to enhance their customer support capabilities.