Zipchat and LiveHelpNow are AI customer support tools designed to deflect support tickets and streamline customer service operations. Zipchat offers a tiered pricing model based on the number of replies per month, with plans ranging from $49 to $499 per month, and an enterprise option available upon request. The cost per 1,000 tickets or chats is $86. Key features of Zipchat include analytics and insights, and email lead capture, although it lacks a human handover and AI email assistant.
LiveHelpNow, on the other hand, provides a more modular pricing structure, with different services such as live chat, ticket management, and knowledge base management priced per agent. The chatbot service is priced at $95 per month, while the Hue AI service costs $300 per month. Unlike Zipchat, LiveHelpNow includes human handover capabilities, which could be crucial for more complex customer interactions. Both platforms offer analytics and insights, as well as email lead capture, but LiveHelpNow's pricing for 1,000 tickets or chats is not openly provided and would need to be obtained through a quote.
| Feature | Zipchat | LiveHelpNow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $86 | POA | $99 |
| Usage Tiers | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Zipchat pricing page | LiveHelpNow pricing page | My AskAI pricing page |
| Content Limits | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Website Documents Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Messenger | https://livehelpnow.net/integrations/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | No support difference on each plans | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Zipchat, LiveHelpNow, and My AskAI are all AI customer support tools designed to deflect support tickets and streamline customer interactions. Each offers a range of features, pricing plans, and capabilities that cater to various business needs.
All three platforms, Zipchat, LiveHelpNow, and My AskAI, provide AI customer support features. However, only LiveHelpNow and My AskAI extend their AI functionalities to support agents, offering tools to assist human agents in handling customer inquiries more efficiently.
Zipchat offers tiered pricing plans starting from $49 per month for the Starter plan, scaling up to a custom-priced Enterprise plan. LiveHelpNow's pricing is modular, with separate charges for different features such as live chat, ticket management, and AI capabilities. My AskAI provides three straightforward plans: Essentials at $60 per month, Pro at $99 per month, and a custom-priced Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
For AI handling, Zipchat charges $86 per 1,000 tickets/chats, whereas My AskAI charges $99. LiveHelpNow's pricing for this metric is not disclosed and is available upon request.
Zipchat’s usage tiers range from 500 replies per month on the Starter plan to 6,000 replies per month on the Scale plan. My AskAI's usage tiers start at 200 conversations per month for the Essentials plan and go up to unlimited conversations for the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both LiveHelpNow and My AskAI offer human handover capabilities, allowing seamless transition from AI to human agents. Zipchat does not support human handover.
All three platforms provide conversation analytics and insights to help businesses understand customer interactions and improve their support strategies.
My AskAI stands out by offering an AI email assistant, a feature not available in Zipchat or LiveHelpNow. This can be particularly beneficial for businesses looking to automate email responses and improve efficiency.
All three platforms support email lead capture, enabling businesses to collect and manage customer leads effectively.
Zipchat imposes content limits based on the plan, ranging from 1,000 webpages on the Starter plan to 30,000 webpages on the Scale plan. In contrast, My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Zipchat's Starter plan includes 2 chatbots, but details for higher plans are not specified. My AskAI provides one chatbot with two modes (public and private) for the Essentials and Pro plans, and unlimited chatbots for the Enterprise plan. LiveHelpNow does not provide specific information on the number of chatbots or agents.
LiveHelpNow offers a hosted help center, a feature not available in Zipchat or My AskAI.
None of the three platforms provide a chatbot flow builder.
Zipchat and LiveHelpNow support basic integrations with websites and documents. My AskAI, however, offers extensive integrations with various platforms including Google Drive, Notion, Confluence, SharePoint, Gitbook, and more, providing greater flexibility and connectivity.
Zipchat integrates with popular social media and messaging platforms like Shopify, Facebook, WhatsApp, Instagram, and Messenger. LiveHelpNow's integrations can be found on their website. My AskAI supports a wide range of integrations including Zendesk, Intercom, HubSpot, Slack, Teams, and more, offering comprehensive connectivity options.
All three platforms are GDPR compliant but none are SOC-2 compliant. My AskAI provides different levels of support based on the plan, ranging from web and email support for the Essentials plan to a dedicated success manager for the Enterprise plan. Zipchat and LiveHelpNow do not specify differences in support across their plans.
Zipchat uses GPT-4 or their own algorithm across all plans. My AskAI employs GPT-4o for Essentials and Pro plans, and offers additional options like Claude and Gemini for the Enterprise plan. LiveHelpNow does not provide specific information on the AI models use
