Zipchat and LivechatAI are AI customer support tools designed to deflect support tickets by automating responses and handling customer inquiries. Both platforms offer various features and pricing plans to cater to different business needs.
Zipchat charges $86 per 1,000 tickets/chats and provides several usage tiers, including Starter, Growth, Pro, and Scale, with monthly prices ranging from $49 to $499. It offers analytics and insights, email lead capture, but lacks a human handover feature and an AI email assistant. Zipchat's pricing plans are structured to accommodate different levels of support, with the Enterprise plan available upon request.
LivechatAI, on the other hand, charges a lower rate of $55 per 1,000 tickets/chats and offers a broader range of usage tiers, including a free option. Its monthly plans range from $0 for the Free plan to $389 for the Expert plan. LivechatAI includes human handover and analytics/insights, along with email lead capture, but does not feature an AI email assistant. The platform's pricing and feature set provide flexibility for businesses seeking scalable support solutions.
| Feature | Zipchat | LivechatAI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $86 | $55 | $99 |
| Usage Tiers | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Zipchat pricing page | LivechatAI pricing page | My AskAI pricing page |
| Content Limits | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Files (text, PDF) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Messenger | Slack Make.com | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | No support difference on each plans | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | GPT-4o Llama Mistral Claude | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Zipchat,LivechatAI, andMy AskAIare AI customer support tools designed to deflect support tickets, offering various features and pricing plans to cater to different business needs. Each platform provides AI-driven customer support, but they differ in their capabilities, integrations, and pricing structures.
All three platforms, Zipchat, LivechatAI, and My AskAI, offer AI customer support features aimed at reducing the load on human support agents by handling common queries and issues. However, Zipchat does not offer AI features specifically designed for support agents, whereas LivechatAI and My AskAI do.
Zipchat offers a tiered pricing structure with five plans ranging from $49 to $499 per month, with an enterprise option available on request. LivechatAI provides a more affordable entry point with a free plan, followed by paid plans from $39 to $389 per month. My AskAI's plans range from $60 to $99 per month, with an enterprise option and a 30-day free trial available on all plans without requiring a credit card.
When it comes to the cost per 1,000 tickets or chats, LivechatAI offers the most competitive rate at $55, followed by Zipchat at $86, and My AskAI at $99. This makes LivechatAI the most cost-effective option for handling large volumes of interactions.
Zipchat's usage tiers range from 500 to 6,000 replies per month, depending on the plan. LivechatAI offers unlimited messages in its higher-tier plans, while My AskAI provides 200 to 1,000 conversations per month, with additional conversations priced at $0.10 each.
Both LivechatAI and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Zipchat lacks this feature, which could be a drawback for businesses needing human intervention in complex scenarios.
All three platforms provide conversation analytics and insights, helping businesses track performance and optimize their customer support interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in Zipchat or LivechatAI. This can be particularly beneficial for businesses that rely heavily on email communication.
All three platforms support email lead capture, enabling businesses to gather potential customer information and follow up with leads effectively.
Zipchat's content limits vary by plan, ranging from 1,000 to 30,000 webpages. LivechatAI offers unlimited content in its paid plans, while My AskAI provides unlimited webpages and documents across all plans, updating automatically.
Zipchat's number of chatbots varies by plan, starting with two in the Starter plan. LivechatAI offers up to 10 AI bots in its highest plan, while My AskAI provides one chatbot with two modes (public and private) in its lower plans and unlimited chatbots in the enterprise plan.
None of the platforms offer a hosted help center or a chatbot flow builder, focusing instead on AI-driven interactions.
Zipchat integrates with websites, files, and customer conversations, while LivechatAI supports websites, files, and sitemaps. My AskAI offers extensive integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, and Salesforce, among others.
Zipchat integrates with platforms like Shopify, Facebook, and WhatsApp. LivechatAI supports Slack and WhatsApp. My AskAI provides a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more, offering greater flexibility for businesses.
All three platforms are GDPR compliant but do not have SOC-2 compliance. In terms of support, LivechatAI offers live chat support in its paid plans, while My AskAI provides priority support via web, email, and video, with additional options for enterprise customers.
Zipchat uses GPT-4 or its own algorithm across all plans. LivechatAI offers models like GPT-4o, Llama, Mistral, and Claude. My AskAI uses GPT-4o and offers additional models like Claude and Gemini in its enterprise plan.
Both LivechatAI and My AskAI provide API access, enabling businesses to integrate their AI support tools with other systems. Zipchat does not offer API access, which could limit its integration capabilities.
While all three platforms offer robust AI customer support features, My AskAI stands out with its extensive integrations, AI email assistant, and flexible support options. These features, combined with competitive pricing and a 30-day free trial, make My AskAI a compelling choice for businesses seeking comprehensive AI-driven customer support solutions.
