Zipchat and Kommunicate are both AI customer support tools designed to deflect support tickets by automating responses and providing insights. Zipchat offers various pricing plans, starting at $49 per month for the Starter plan, which includes 500 replies per month, and scaling up to $499 per month for the Scale plan, with 6,000 replies per month. The cost per 1,000 tickets or chats is $86. Zipchat includes features such as analytics and insights, and email lead capture, but lacks human handover and an AI email assistant.
Kommunicate, on the other hand, starts at $100 per month for the Lite plan, which includes 1,000 messages, and goes up to $200 per month for the Advanced plan, with 5,000 messages. Custom pricing is available for the Enterprise plan. The cost per 1,000 tickets or chats is slightly lower at $84. Kommunicate offers human handover, analytics and insights, and email lead capture, but also does not include an AI email assistant. Both platforms provide valuable tools for customer support automation, but differ in pricing structures and certain feature offerings.
| Feature | Zipchat | Kommunicate | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $86 | $84 | $99 |
| Usage Tiers | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Zipchat pricing page | Kommunicate pricing page | My AskAI pricing page |
| Content Limits | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Messenger | https://www.kommunicate.io/integrations | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | No support difference on each plans | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Zipchat, Kommunicate, and My AskAI are AI customer support tools designed to deflect support tickets. Each platform offers unique features and pricing structures aimed at enhancing customer service efficiency. This summary provides an objective comparison of their key features, pricing, and capabilities.
All three platforms—Zipchat, Kommunicate, and My AskAI—offer AI customer support features. This includes automated responses to customer inquiries, which helps in reducing the volume of support tickets.
My AskAI stands out by providing AI features specifically designed for support agents, a functionality that is not offered by Zipchat or Kommunicate. This can enhance the efficiency of human agents by providing them with AI-driven insights and suggestions.
Zipchat offers a range of pricing plans starting from $49 per month for the Starter plan and going up to $499 per month for the Scale plan. Kommunicate's pricing begins at $100 per month for the Lite plan and goes up to $200 per month for the Advanced plan, with custom pricing available for the Enterprise tier. My AskAI has a more straightforward pricing structure with plans starting at $60 per month for the Essentials plan and going up to $99 per month for the Pro plan, with enterprise options available upon request. My AskAI also offers a 30-day free trial on all plans without requiring a credit card.
For AI processing of 1,000 tickets or chats, Zipchat charges $86, while Kommunicate charges $84. My AskAI has a higher rate at $99, but this may be justified by its additional features and capabilities.
Zipchat's usage tiers range from 500 replies per month in the Starter plan to 6,000 replies per month in the Scale plan. Kommunicate offers 1,000 messages in the Lite plan and 5,000 messages in the Advanced plan, with custom pricing for enterprise needs. My AskAI provides 200 conversations per month in the Essentials plan and 1,000 conversations per month in the Pro plan, with unlimited conversations available in the Enterprise plan. Additional conversations beyond the limits are charged at $0.10 each.
Both Kommunicate and My AskAI offer human handover capabilities, allowing a smooth transition from AI to human agents when necessary. Zipchat, however, does not provide this feature.
All three platforms—Zipchat, Kommunicate, and My AskAI—offer conversation analytics and insights, helping businesses to understand customer interactions and improve service quality.
My AskAI is unique in offering an AI email assistant, a feature not available in Zipchat or Kommunicate. This can be particularly useful for automating email responses and managing email-based customer support.
All three platforms support email lead capture, enabling businesses to collect customer information for follow-up and marketing purposes.
Zipchat's content limits vary by plan, starting at 1,000 webpages for the Starter plan and going up to 30,000 webpages for the Scale plan. Kommunicate does not specify content limits in their pricing tiers. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Zipchat provides 2 chatbots in the Starter plan but does not specify the number for higher tiers. Kommunicate does not specify the number of chatbots or agents in their plans. My AskAI offers 1 chatbot with 2 modes (public and private) in the Essentials and Pro plans, with unlimited chatbots available in the Enterprise plan.
None of the three platforms—Zipchat, Kommunicate, or My AskAI—offer a hosted help center as part of their services.
Kommunicate offers a chatbot flow builder, which allows for the creation of custom chatbot workflows. This feature is not available in Zipchat or My AskAI.
Zipchat integrates with websites, files (PDFs, CSVs), chat instructions, customer conversations, and Shopify. Kommunicate supports web scraping, FAQs, documents (PDF, Excel, Word), existing customer interactions, Zendesk, Helpscout, and Salesforce. My AskAI offers extensi
