AI customer support features comparison:Zipchatvs Helpkit

Introduction

Zipchat, Helpkit, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. This analysis provides an objective comparison of their key features, pricing, and capabilities to help understand their market positioning.

AI Customer Support Features

All three platforms offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which neither Zipchat nor Helpkit offer.

Pricing Plans

Zipchat's pricing starts at $49 per month for the Starter plan and scales up to $499 per month for the Scale plan, with an Enterprise plan available upon request. Helpkit offers a more economical entry point at $19 per month for the Starter plan, with additional plans up to $79 per month and a separate HelpKit AI Chatbot at $49 per month. My AskAI's pricing begins at $60 per month for the Essentials plan and goes up to $99 per month for the Pro plan, with an Enterprise option available upon request. Notably, My AskAI offers a 30-day free trial for all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets or chats is $86 for Zipchat, $49 for Helpkit, and $99 for My AskAI. While Helpkit offers the lowest cost per 1,000 interactions, My AskAI justifies its higher price with additional features and capabilities.

Usage Tiers

Zipchat's usage tiers range from 500 to 6,000 replies per month, depending on the plan. Helpkit does not provide specific usage tiers. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.

Human Handover

My AskAI supports human handover, a feature absent in both Zipchat and Helpkit. This allows seamless transition from AI to human agents, enhancing customer service continuity.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.

AI Email Assistant

My AskAI includes an AI email assistant, a feature not available in Zipchat or Helpkit. This can significantly enhance the efficiency of handling email inquiries.

Email Lead Capture

All three platforms support email lead capture, helping businesses to convert customer interactions into potential leads.

Content Limits

Zipchat's content limits vary by plan, starting from 1,000 webpages in the Starter plan to 30,000 webpages in the Scale plan. Helpkit does not specify content limits. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing a significant advantage in content management.

Number of Chatbots/Agents

Zipchat's Starter plan includes 2 chatbots, but details for higher plans are not specified. Helpkit does not provide information on the number of chatbots. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

Helpkit provides a hosted help center, which is not offered by Zipchat or My AskAI.

Chatbot Flow Builder

None of the platforms include a chatbot flow builder feature.

Integrations (Content/Knowledge)

Zipchat integrates with websites, files (PDFs, CSVs), chat instructions, customer conversations, and Shopify. Helpkit integrates with Notion. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Zipchat integrates with Shopify, Facebook, WhatsApp, Instagram, and Messenger. Helpkit integrates with websites. My AskAI provides a broad range of end-user integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance

All three platforms are GDPR compliant. None of them are SOC-2 compliant.

Support

Zipchat does not differentiate support across its plans, and Helpkit does not provide specific information. My AskAI offers tiered support: web and email for Essentials, priority web, email, and video for Pro, and Slack and a dedicated success manager for Enterprise.

AI Models Available

Zipchat uses GPT-4 or their own algorithm across all plans. Helpkit utilizes GPT-4. My AskAI offers GPT-4o in the Essentials and Pro plans, with additional options of Claude and Gemini in the Enterprise plan.

API Access

Only My AskAI offers API access, which is not available in Zipchat or Helpkit.

Conclusion

My AskAI differentiates itself with features like AI support for agents, human handover, an AI email assistant, extensive integrations, and API access. While it has a higher cost per 1,000 tickets/chats, its comprehensive feature set and flexible support options provide significant value.