Zipchat and HappyChat AI are both AI customer support tools designed to deflect support tickets through automated interactions. Zipchat offers various pricing plans, starting at $49 per month for the Starter plan and scaling up to $499 per month for the Scale plan, with an Enterprise option available upon request. The cost per 1,000 tickets or chats is $86. Zipchat provides analytics and insights, as well as email lead capture, but it does not include a human handover or AI email assistant feature.
HappyChat AI, on the other hand, presents a more cost-effective solution with a price of $24 per 1,000 tickets or chats. Its pricing plans range from a free tier with 50 messages per month to an Enterprise Plan costing $399 per month for 50,000 messages. Similar to Zipchat, HappyChat AI includes analytics, insights, and email lead capture but lacks human handover and AI email assistant functionalities. The lower price points and higher message allowances in HappyChat AI's plans position it as a more budget-friendly option compared to Zipchat.
| Feature | Zipchat | HappyChat AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $86 | $24 | $99 |
| Usage Tiers | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Zipchat pricing page | HappyChat AI pricing page | My AskAI pricing page |
| Content Limits | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Messenger | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | No support difference on each plans | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Zipchat, HappyChat AI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service. Each platform offers unique features, pricing plans, and capabilities, catering to various business needs.
All three platforms—Zipchat, HappyChat AI, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing the overall support experience.
Zipchat's pricing ranges from $49/month for the Starter plan to $499/month for the Scale plan, with an Enterprise option available upon request. HappyChat AI offers a more budget-friendly range, starting from a free plan and going up to $399/month for the Enterprise plan. My AskAI offers three plans: Essentials at $60/month, Pro at $99/month, and an Enterprise plan with pricing upon request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
The AI price per 1,000 tickets/chats varies significantly among the three platforms. Zipchat charges $86, HappyChat AI charges $24, and My AskAI charges $99. While HappyChat AI offers the lowest rate, My AskAI's higher cost might be justified by its additional features and capabilities.
Zipchat's usage tiers range from 500 replies per month in the Starter plan to 6,000 replies per month in the Scale plan. HappyChat AI offers more generous usage limits, starting from 50 messages per month for the free plan to 50,000 messages per month for the Enterprise plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with a $0.10 per conversation charge beyond the limits.
Among the three, only My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. This feature can significantly improve customer satisfaction by ensuring complex issues are handled appropriately.
All three platforms—Zipchat, HappyChat AI, and My AskAI—provide conversation analytics and insights, helping businesses track performance and optimize their customer support strategies.
My AskAI is the only platform that offers an AI email assistant, providing an additional layer of support and automation for handling email inquiries.
All three platforms support email lead capture, enabling businesses to collect and manage customer leads effectively.
Zipchat's content limits range from 1,000 to 30,000 webpages, depending on the plan. HappyChat AI offers limits from 20 source pages in the free plan to 10,000 in the Enterprise plan. In contrast, My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing a more flexible solution for content management.
Zipchat's number of chatbots/agents varies by plan but is not specified for higher tiers. HappyChat AI offers from 1 chatbot in the free plan to 50 in the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help center or a chatbot flow builder, focusing instead on AI-driven interactions.
Zipchat integrates with websites, files (PDFs, CSVs), chat instructions, customer conversations, and Shopify. HappyChat AI supports websites, files (PDF, DOCX), sitemaps, and Q&A. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Zipchat integrates with Shopify, Facebook, WhatsApp, Instagram, and Messenger. HappyChat AI supports Wordpress, Webflow, Shopify, Wix, WhatsApp, Messenger, Telegram, and Slack. My AskAI offers extensive integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant. HappyChat AI is also SOC-2 compliant. Support options vary, with My AskAI offering web, email, and video support for Pro users, and additional Slack and Success manager support for Enterprise users.
Zipchat uses GPT-4 and its own algorithm across all plans. HappyChat AI uses GPT-3 and offers GPT-4 in higher plans. My AskAI uses GPT-4o across all plans, with additional options like Claude and Gemini available for Enterprise users.
Both HappyChat AI and My AskAI offer API access, while Zipchat does not provide this feature.
While each platform has its strengths, My AskAI offers a comprehensive suite of features, including AI support for agents, human handover, AI email assistant, and extensive integrations, making it a versatile choice for businesses seeking robust AI customer support solutions.
