Zipchat and Dante are AI customer support tools designed to deflect support tickets and streamline customer service operations. Zipchat offers a tiered pricing structure, starting with the Starter plan at $49 per month, scaling up to an Enterprise plan with pricing on application. The cost per 1,000 tickets or chats is $86. Zipchat provides analytics and insights, as well as email lead capture capabilities, but lacks features like human handover and an AI email assistant.
Dante, on the other hand, offers a more cost-effective solution with a price of $25 per 1,000 tickets or chats. It also features a range of pricing plans starting from a free tier with 50 message credits to a Business plan at $399 per month. Dante includes human handover, analytics and insights, and email lead capture, with additional options like unlimited AI messages and custom domains available for extra fees. This makes Dante a flexible and scalable option for businesses looking for a comprehensive AI customer support solution.
| Feature | Zipchat | Dante | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $86 | $25 | $99 |
| Usage Tiers | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Zipchat pricing page | Dante pricing page | My AskAI pricing page |
| Content Limits | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Messenger | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | No support difference on each plans | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | GPT-3.5 Turbo GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Zipchat, Dante, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features and pricing structures, catering to different business needs. Below is a detailed comparison of these three AI customer support agents.
All three platforms, Zipchat, Dante, and My AskAI, provide AI customer support features. However, My AskAI stands out by also offering AI features specifically for support agents, enhancing the overall support ecosystem.
Zipchat offers a range of pricing plans starting from $49 per month for the Starter plan and scaling up to $499 per month for the Enterprise plan, which is priced on request. Dante's pricing is more fragmented, starting from a free tier and going up to $399 per month for the Business plan, with additional costs for features like unlimited AI messages and custom domains. My AskAI offers a simpler pricing structure with an Essentials plan at $60 per month, a Pro plan at $99 per month, and an Enterprise plan priced on request, all of which come with a 30-day free trial.
Dante offers the lowest cost per 1,000 tickets/chats at $25, followed by Zipchat at $86 and My AskAI at $99. Despite the higher cost, My AskAI provides additional value through its advanced features.
Zipchat's usage tiers range from 500 to 6,000 replies per month. Dante offers a more extensive range, from 50 message credits in the free tier to 40,000 message credits in the Business plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Dante and My AskAI support human handover, allowing seamless transition to human agents when necessary. Zipchat does not offer this feature.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer interactions.
My AskAI is the only platform that offers an AI email assistant, adding another layer of support automation that Zipchat and Dante do not provide.
All three platforms support email lead capture, helping businesses to gather and manage leads effectively.
Zipchat imposes content limits based on the pricing plan, ranging from 1,000 to 30,000 webpages. Dante's content limits are defined by character count per chatbot, from 500K in the free tier to 100M in the Business plan. My AskAI offers unlimited webpages and documents across all plans, automatically updated.
Zipchat's number of chatbots varies by plan but is not clearly specified beyond the Starter plan, which includes 2 chatbots. Dante offers a clear progression from 1 chatbot in the free tier to 40 chatbots in the Business plan. My AskAI provides 1 chatbot in the Essentials and Pro plans, with the Enterprise plan offering unlimited chatbots.
None of the three platforms offer a hosted help center or a chatbot flow builder, focusing instead on their core AI support functionalities.
Zipchat integrates with websites, files (PDFs, CSVs), chat instructions, customer conversations, and Shopify. Dante supports website integration, Zotero Library, YouTube, Google Drive, and various file types. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Zipchat integrates with Shopify, Facebook, WhatsApp, Instagram, and Messenger. Dante supports a wide range of integrations including WordPress, Google Drive, Discord, Facebook Messenger, LinkedIn, and more. My AskAI offers comprehensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and several chat platforms.
All three platforms are GDPR compliant but none are SOC-2 compliant. My AskAI provides differentiated support levels across its plans, including web, email, priority support, video support, and a dedicated success manager for Enterprise users. Dante offers Discord community support and API setup support for higher-tier plans, while Zipchat does not differentiate support based on the plan.
Zipchat offers GPT-4 or their own algorithm across all plans. Dante uses GPT-3.5 Turbo and GPT-4o models. My AskAI utilizes GPT-4o in the Essentials and Pro plans, with the Enterprise plan offering additional models like Claude and Gemini.
Both Dante and My AskAI provide API access, while Zipchat does not offer this feature.
Zipchat, Dante, and My AskAI each offer robust AI customer support tools with unique features and pricing structures. My AskAI stands out with its additional AI features for support agents, comprehensive integrations, and AI email assistant, making it a versatile choice for businesses seeking advanced support automation.
