Zipchat and CustomGPT are AI customer support tools designed to deflect support tickets and streamline customer interactions. Zipchat offers various pricing plans tailored to different usage needs, starting from $49 per month for the Starter plan, scaling up to $499 per month for the Scale plan, with custom pricing available for enterprise solutions. The cost per 1,000 tickets or chats with Zipchat is $86. It provides essential features such as analytics and insights, and email lead capture, but lacks a human handover option and an AI email assistant.
CustomGPT, on the other hand, positions itself at a higher price point with a cost of $250 per 1,000 tickets or chats. Its pricing plans begin at $99 per month for the Standard plan and go up to $499 per month for the Premium plan, with custom pricing for enterprise needs. Similar to Zipchat, CustomGPT includes analytics and insights, and email lead capture, but does not offer a human handover or an AI email assistant. The primary difference between the two lies in their cost structure and the specific usage tiers they cater to, with CustomGPT focusing on GPT-4 queries and Zipchat offering a broader range of reply-based tiers.
| Feature | Zipchat | CustomGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $86 | $250 | $99 |
| Usage Tiers | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Zipchat pricing page | CustomGPT pricing page | My AskAI pricing page |
| Content Limits | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Messenger | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | No support difference on each plans | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Zipchat, CustomGPT, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer interactions. Each platform offers unique features, pricing, and capabilities tailored to different business needs.
All three platforms, Zipchat, CustomGPT, and My AskAI, offer AI-driven customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing their efficiency and effectiveness in handling customer inquiries.
Zipchat offers a range of pricing plans starting from $49 per month for the Starter plan and going up to $499 per month for the Scale plan, with custom pricing available for enterprise needs. CustomGPT’s pricing begins at $99 per month for the Standard plan and reaches $499 per month for the Premium plan, with custom options for enterprises. My AskAI provides more flexible pricing with plans starting at $60 per month for the Essentials plan and $99 per month for the Pro plan, alongside a 30-day free trial without requiring a credit card.
When comparing the cost per 1,000 tickets or chats, Zipchat charges $86, CustomGPT charges $250, and My AskAI charges $99. While Zipchat offers the lowest rate, My AskAI provides a competitive middle-ground price with additional benefits.
Zipchat’s usage tiers range from 500 to 6,000 replies per month across its various plans. CustomGPT offers 1,000 GPT-4 queries per month in its Standard plan and 5,000 queries in its Premium plan. My AskAI provides 200 conversations per month in the Essentials plan and 1,000 in the Pro plan, with unlimited conversations available in the Enterprise plan. Additionally, My AskAI charges $0.10 per conversation beyond these limits.
My AskAI is the only platform among the three that supports human handover, allowing seamless transition from AI to human agents when necessary, ensuring a more comprehensive customer support experience.
All three platforms provide conversation analytics and insights, helping businesses monitor and improve their customer support interactions.
My AskAI uniquely offers an AI email assistant, which is not available in Zipchat or CustomGPT. This feature can significantly enhance email-based customer support and lead management.
All three platforms include email lead capture capabilities, enabling businesses to collect and manage customer leads effectively.
Zipchat has content limits based on the number of webpages, ranging from 1,000 to 30,000 depending on the plan. CustomGPT’s limits are based on word count, with the Standard plan allowing up to 60 million words and the Premium plan up to 300 million words. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility for content management.
Zipchat’s Starter plan includes 2 chatbots, but details for higher-tier plans are not specified. CustomGPT allows for 10 custom chatbots in the Standard plan and 100 in the Premium plan. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help center or a chatbot flow builder.
Zipchat integrates with websites, files (PDFs, CSVs), chat instructions, customer conversations, and Shopify. CustomGPT supports a wide range of integrations, including websites, helpdesks, knowledge bases, public web content, files, YouTube videos, audio files, and metadata configuration. My AskAI offers extensive integrations with websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Zipchat integrates with Shopify, Facebook, WhatsApp, Instagram, and Messenger. CustomGPT includes private and public share links, embed widgets, live chat widgets, and integrations with Zapier, Slack, WordPress, Shopify, Wix, and Twilio. My AskAI provides integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant, but none are SOC-2 compliant. In terms of support, CustomGPT offers varying levels of support depending on the plan, with tailored onboarding and dedicated account managers for enterprise customers. My AskAI provides web and email support for Essentials users, priority support for Pro users, and Slack and success manager support for Enterprise customers.
Zipchat uses GPT-4 or their own algorithm across all plans. CustomGPT utilizes GPT-4 for all tiers. My AskAI offers GPT-4o for Essentials and Pro plans, with additional options like Claude and Gemini for Enterprise customers. Both CustomGPT and My AskAI provide API access, while Zipchat does not.
In summary, while Zipchat and CustomGPT offer robust AI customer support features, My AskAI distinguishes itself with additional capabilities for support agents, competitive pricing, human handover, AI email assistant, and extensive integration options, making it a comprehensive solution for businesses seeking to enhance their customer support operations.
