Zipchat and Customerly are AI customer support tools designed to deflect support tickets and streamline customer service operations. Zipchat offers a tiered pricing structure with plans ranging from $49 per month for the Starter plan to $499 per month for the Scale plan, with an enterprise option available upon request. It charges $86 per 1,000 tickets or chats. Key features of Zipchat include analytics and insights, and email lead capture, though it does not support human handover or an AI email assistant.
Customerly, on the other hand, employs a usage-based billing system for its higher-tier plans and charges $300 per 1,000 tickets or chats. Its pricing plans start at $9 per month for the Essential plan and go up to $299 per month for the Enterprise plan. Customerly supports human handover and includes an AI email assistant, in addition to analytics, insights, and email lead capture. This makes Customerly potentially more versatile for businesses needing more comprehensive support capabilities.
| Feature | Zipchat | Customerly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $86 | $300 | $99 |
| Usage Tiers | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Zipchat pricing page | Customerly pricing page | My AskAI pricing page |
| Content Limits | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Messenger | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | No support difference on each plans | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Zipchat, Customerly, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each tool offers a range of features and pricing plans, catering to different business needs.
All three platforms—Zipchat, Customerly, and My AskAI—offer AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, providing an additional layer of functionality.
Zipchat's pricing ranges from $49/mo for the Starter plan to $499/mo for the Scale plan, with an Enterprise option available upon request. Customerly offers plans starting at $9/mo for Essential, up to $299/mo for the Enterprise plan. My AskAI's pricing starts at $60 for the Essentials plan, with a 30-day free trial available for all plans, which does not require a credit card.
The cost per 1,000 tickets or chats is $86 for Zipchat, $300 for Customerly, and $99 for My AskAI. While Zipchat offers the lowest price, Customerly is the most expensive, and My AskAI provides a middle-ground option.
Zipchat's usage tiers range from 500 replies per month in the Starter plan to 6,000 replies per month in the Scale plan. Customerly uses a usage-based billing system for its plans, except for the Essential plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations costing $0.10 each.
Both Customerly and My AskAI support human handover, allowing for seamless transition from AI to human agents. Zipchat does not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses understand and improve their customer interactions.
Customerly and My AskAI both offer an AI email assistant feature, while Zipchat does not.
All three platforms—Zipchat, Customerly, and My AskAI—include email lead capture capabilities.
Zipchat has content limits ranging from 1,000 webpages in the Starter plan to 30,000 in the Scale plan. Customerly's limits are based on interactions, from 1,000 in the Essential plan to 50,000 in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Zipchat offers 2 chatbots in the Starter plan but does not specify the number for higher plans. Customerly does not provide this information. My AskAI allows one chatbot in the Essentials and Pro plans, with an unlimited number in the Enterprise plan, and offers both public and private modes.
Customerly provides a hosted help center, while Zipchat and My AskAI do not offer this feature.
Customerly includes a chatbot flow builder, whereas Zipchat and My AskAI do not.
Zipchat integrates with websites, files (PDFs, CSVs), chat instructions, customer conversations, and Shopify. Customerly integrates with its own help center. My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Zipchat integrates with Shopify, Facebook, WhatsApp, Instagram, and Messenger. Customerly integrates with Wordpress, Zapier, MailMunch, Google Ads, Google Analytics, LinkedIn Ads, Bubble, and Front. My AskAI offers extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant. None of them are SOC-2 compliant.
Zipchat does not differentiate support options across plans. Customerly's support details are not provided. My AskAI offers web and email support for the Essentials plan, priority web, email, and video support for the Pro plan, and Slack and a success manager for the Enterprise plan.
Zipchat uses GPT-4 or their own algorithm across all plans. Customerly uses GPT-4o. My AskAI offers GPT-4o for Essentials and Pro plans, and GPT-4o, Claude, and Gemini for the Enterprise plan.
Both Customerly and My AskAI provide API access, whereas Zi
