Zipchat and CoSupport AI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Zipchat offers a structured pricing model with clear usage tiers, including Starter, Growth, Pro, and Scale plans, ranging from $49 to $499 per month, with an enterprise option available upon request. The cost per 1,000 tickets or chats is $86. Zipchat provides analytics and insights, as well as an email lead capture feature, but it does not support human handover or include an AI email assistant.
In contrast, CoSupport AI does not disclose specific pricing information or usage tiers publicly, and details about its capabilities such as human handover, analytics/insights, AI email assistant, and email lead capture are not provided. This lack of transparency makes it difficult to directly compare its offerings to Zipchat. Zipchat's detailed and transparent pricing and feature set position it as a more clearly defined option for businesses looking to implement AI-driven customer support solutions.
| Feature | Zipchat | CoSupport AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Not provided | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $86 | POA | $99 |
| Usage Tiers | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | Not provided | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Zipchat pricing page | [CoSupport AI pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Messenger | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Not provided | Yes |
| SOC-2 Compliant | No | Not provided | No |
| Support | No support difference on each plans | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Own | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Not provided | Yes |
Zipchat, CoSupport AI, and My AskAI are AI customer support tools designed to deflect support tickets through automated responses and self-service features. Each tool offers a suite of features aimed at enhancing customer support efficiency, but they differ in key areas such as pricing, capabilities, and integrations.
All three platforms provide AI customer support features, but only CoSupport AI and My AskAI offer AI features specifically designed for support agents. This makes My AskAI and CoSupport AI more versatile in assisting both customers and support staff.
Zipchat offers a tiered pricing structure starting from $49 per month for the Starter plan, scaling up to $499 per month for the Scale plan, with an Enterprise option available upon request. My AskAI has a more streamlined pricing with Essentials at $60, Pro at $99, and an Enterprise plan available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card. CoSupport AI's pricing details are not publicly provided.
Zipchat charges $86 per 1,000 tickets/chats, while My AskAI charges $99. CoSupport AI's pricing for this metric is not disclosed, making it difficult to compare directly.
Zipchat provides specific usage tiers based on the number of replies per month, ranging from 500 to 6,000. My AskAI offers tiers based on conversations per month, with Essentials allowing 200, Pro 1,000, and Enterprise offering unlimited conversations. Additional conversations beyond the limits are charged at $0.10 each. CoSupport AI does not specify its usage tiers.
My AskAI supports human handover and provides conversation analytics/insights, enhancing its utility for complex support scenarios. Zipchat lacks human handover capabilities but does offer conversation analytics. CoSupport AI's features in these areas are not specified.
My AskAI includes an AI email assistant and email lead capture, features not available in Zipchat. CoSupport AI does not provide detailed information on these capabilities.
Zipchat's content limits vary by plan, starting from 1,000 webpages on the Starter plan to 30,000 on the Scale plan. My AskAI offers unlimited webpages and documents across all plans, which are updated automatically. Zipchat's number of chatbots also varies by plan, while My AskAI provides one chatbot with two modes (public and private) on Essentials and Pro, and unlimited chatbots on the Enterprise plan. CoSupport AI does not disclose its content limits or chatbot details.
Zipchat integrates with websites, files (PDFs, CSVs), chat instructions, customer conversations, and Shopify. My AskAI offers a broader range of integrations, including websites, various file types (PDF, Docx, txt, CSV, etc.), Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and many more. CoSupport AI's integration capabilities are not provided.
Both Zipchat and My AskAI are GDPR compliant, but neither is SOC-2 compliant. My AskAI offers varying levels of support depending on the plan, from web and email support on Essentials to priority support and a success manager on the Enterprise plan. Zipchat does not differentiate support levels across its plans, and CoSupport AI's support details are not available.
Zipchat uses GPT-4 or its own algorithm across all plans. My AskAI employs GPT-4o for Essentials and Pro plans, with the Enterprise plan offering additional models like Claude and Gemini. CoSupport AI uses its own AI model. Only My AskAI provides API access, enhancing its flexibility for integration and customization.
In summary, while Zipchat and CoSupport AI offer robust AI customer support features, My AskAI stands out with its comprehensive feature set, flexible pricing, extensive integrations, and additional capabilities like human handover and AI email assistance. This positions My AskAI as a versatile and scalable solution for businesses seeking advanced AI customer support tools.
