AI customer support features comparison:Zipchatvs Cody AI

Overview

Zipchat, Cody AI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs.

AI Customer Support Features

All three platforms—Zipchat, Cody AI, and My AskAI—offer AI customer support features, allowing businesses to automate responses and manage customer queries more efficiently.

AI Features for Support Agents

My AskAI stands out as the only platform that provides AI features specifically for support agents. This capability can significantly enhance the productivity and effectiveness of human agents, an advantage not offered by Zipchat or Cody AI.

Pricing

Zipchat offers a variety of pricing plans ranging from $49 to $499 per month, with an Enterprise option available on request. Cody AI's plans are more affordable, starting at $29 per month and going up to $249 per month. My AskAI's pricing starts at $60 per month for the Essentials plan and goes up to $99 per month for the Pro plan, with a customizable Enterprise option. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Cody AI offers the most cost-effective solution at $29 per 1,000 tickets/chats, while Zipchat charges $86 and My AskAI charges $99 for the same volume.

Usage Tiers

Zipchat's usage tiers range from 500 to 6,000 replies per month, depending on the plan. Cody AI offers more generous usage tiers, starting at 2,500 credits and going up to 25,000 credits. My AskAI provides 200 conversations per month in the Essentials plan and 1,000 in the Pro plan, with unlimited conversations available in the Enterprise plan. Additionally, My AskAI charges $0.10 per conversation beyond the limits.

Human Handover

My AskAI is the only platform among the three that supports human handover, allowing seamless transition from AI to human agents when necessary.

Conversation Analytics/Insights

Both Zipchat and My AskAI offer conversation analytics and insights, which can be crucial for understanding customer behavior and improving service quality. Cody AI does not provide this feature.

AI Email Assistant

My AskAI includes an AI email assistant, a feature not available in either Zipchat or Cody AI, enhancing its utility for businesses that rely heavily on email communication.

Email Lead Capture

Both Zipchat and My AskAI offer email lead capture capabilities, whereas Cody AI does not.

Content Limits

Zipchat and Cody AI have varying limits on the number of webpages and documents they can handle, with Zipchat supporting up to 30,000 webpages and Cody AI supporting up to 25,000 documents and webpages. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates.

Number of Chatbots/Agents

Zipchat's number of chatbots varies by plan, but specific details are not always mentioned. Cody AI provides between 3 and 50 bots depending on the plan. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms offer a hosted help center or a chatbot flow builder.

Integrations (Content/Knowledge)

Zipchat integrates with websites, files (PDFs, CSVs), chat instructions, customer conversations, and Shopify. Cody AI supports files (pdf, docx, ppts, txt files) and websites. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Zipchat integrates with Shopify, Facebook, WhatsApp, Instagram, and Messenger. Cody AI supports Slack, Discord, and Zapier. My AskAI provides a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance and Support

Zipchat and My AskAI are GDPR compliant, whereas Cody AI is not. None of the platforms are SOC-2 compliant. My AskAI offers tiered support, with web and email support for Essentials, priority web, email, and video support for Pro, and dedicated Slack and Success Manager support for Enterprise. Zipchat and Cody AI offer the same level of support across all plans.

AI Models Available and API Access

Zipchat uses GPT-4 or its own algorithm across all plans. Cody AI uses GPT-4o and Claude 3.5 Sonnet. My AskAI uses GPT-4o for Essentials and Pro plans, and offers GPT-4o, Claude, and Gemini for the Enterprise plan. Both Cody AI and My AskAI provide API access, while Zipchat does not.

Conclusion

My AskAI offers several unique features not available in Zipchat or Cody AI, such as AI features for support agents, human handover, an AI email assistant, and extensive integrations. While Cody AI offers the most affordable pricing, My AskAI provides a more comprehensive solution with a 30-day free trial and unlimited content limits, making it a robust option for businesses seeking advanced AI customer support capabilities.