Zipchat and Chatwith are AI customer support tools designed to deflect support tickets and streamline customer interactions. Both platforms offer analytics and insights, as well as email lead capture functionalities, but they differ significantly in pricing and usage tiers.
Zipchat's pricing starts at $49 per month for the Starter plan, which includes 500 replies per month, and scales up to $499 per month for the Scale plan with 6,000 replies per month. The cost per 1,000 tickets or chats is $86. In contrast, Chatwith offers a more cost-effective solution, with a free tier for up to 50 messages per month, and a Standard plan starting at $19 per month for 2,000 messages. The Business plan starts at $59 per month for 3,000 messages, with a cost per 1,000 tickets or chats at $24.
Neither Zipchat nor Chatwith supports human handover or includes an AI email assistant. However, both provide essential analytics and insights to help businesses improve their customer support strategies. These differences highlight Zipchat's higher price point and more extensive usage tiers compared to Chatwith's more affordable and accessible pricing structure.
| Feature | Zipchat | Chatwith | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $86 | $24 | $99 |
| Usage Tiers | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Zipchat pricing page | Chatwith pricing page | My AskAI pricing page |
| Content Limits | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Messenger | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | No support difference on each plans | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Zipchat, Chatwith, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers a variety of features, pricing plans, and capabilities tailored to different business needs. This summary compares these three tools to provide a clear understanding of their strengths and weaknesses.
All three platforms—Zipchat, Chatwith, and My AskAI—offer AI customer support features, making them suitable for businesses looking to automate and streamline their customer service operations.
My AskAI stands out by offering AI features specifically designed for support agents, unlike Zipchat and Chatwith, which do not provide this functionality. This makes My AskAI a more comprehensive solution for businesses that want to enhance both customer and agent experiences.
Zipchat offers a range of pricing plans from $49 to $499 per month, with an enterprise option available on request. Chatwith provides a free tier and paid plans starting at $19 per month. My AskAI's plans start at $60 per month and include a 30-day free trial with no credit card required, making it accessible for businesses to try before committing.
In terms of cost efficiency, Chatwith is the most economical at $24 per 1,000 tickets/chats, followed by Zipchat at $86, and My AskAI at $99.
Zipchat's usage tiers range from 500 to 6,000 replies per month. Chatwith offers 50 to 3,000 messages per month, while My AskAI provides 200 to unlimited conversations per month, with additional charges for excess usage. This makes My AskAI scalable for businesses with varying needs.
My AskAI is the only platform that supports human handover, enabling seamless transitions from AI to human agents. This feature is not available in Zipchat or Chatwith.
All three platforms offer conversation analytics and insights, helping businesses to monitor and improve their customer interaction strategies.
My AskAI includes an AI email assistant, a feature absent in both Zipchat and Chatwith. This can be particularly beneficial for businesses that rely heavily on email communication.
All three platforms support email lead capture, aiding businesses in expanding their customer base through automated lead generation.
Zipchat has specific content limits based on the plan, ranging from 1,000 to 30,000 webpages. Chatwith offers a character limit of up to 10 million characters. My AskAI provides unlimited webpages and documents across all plans, updating automatically, which offers greater flexibility.
Zipchat's chatbot limits vary by plan, with specific numbers not always mentioned. Chatwith provides 1 to 2 chatbots depending on the plan. My AskAI offers 1 chatbot with two modes (public and private) in lower plans and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help center or chatbot flow builder, which may necessitate additional tools for comprehensive customer support.
Zipchat integrates with websites, files (PDFs, CSVs), chat instructions, customer conversations, and Shopify. Chatwith supports websites, various file types, services, APIs, and YouTube. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Zipchat integrates with Shopify, Facebook, WhatsApp, Instagram, and Messenger. Chatwith offers broader integrations, including ActivePieces, Google Sheets, Zapier, Shopify, WooCommerce, and more. My AskAI has a wide range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, and more.
All three platforms are GDPR compliant. None are SOC-2 compliant. In terms of s
